SSM73939

7/5/2018
SSM73939 - Bluetooth connectivity issues Apple iOS 11 onwards | TOPIx
Reference
SSM73939
Models
Discovery / L462
Discovery Sport / L550
Range Rover / L405
Range Rover Evoque / L538
Range Rover Sport / L494
Range Rover Velar / L560
Title
Bluetooth connectivity issues Apple iOS 11 onwards
Category
Electrical
Last modified
05-Jul-2018 00:00:00
Symptom
207000 Entertainment Systems
Content
Issue: Apple devices with OS version 11.0 to 11.4 is
paired/connected to secondary device using a USB cable or
Bluetooth the user may experience a connectivity issues. Any of the
following symptoms may be apparent:
1. Bluetooth not working on iPhone/ iPad.
2. Bluetooth not finding secondary device on iPhone/ iPad.
3. Bluetooth randomly loses connection from secondary device.
4. Bluetooth does not automatically reconnect to secondary device.
5. iPhone/ iPad Bluetooth will not connect to secondary device.
6. iPhone/ iPad Bluetooth will not switch on, on device itself.
7. iPhone Bluetooth audio sound appears to be distorted.
8. Fail to initiate calls over Bluetooth using iPhone/ iPad.
9. Contact names do not display (shows phone number only).
Cause: Possible Apple software related concern.
Action: Please carry out the following steps where the concern has
been reported by the customer:
1. Ensure that Bluetooth is switch on while the vehicle engine is
running
2. Ensure the iOS device and Bluetooth accessory are within range
of each other.
3. Switch off Bluetooth and restart the iPhone/ iPad
4. Switch off the infotainment system and then switch on again.
5. Re-pair the device to the vehicle.
6. Delete all paired devices list on phone/Vehicle
7. Ensure any Bluetooth accessory is switched on, fully charged and
connected to the vehicle.
https://topix.jaguar.jlrext.com/topix/content/document/view?id=905523
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7/5/2018
SSM73939 - Bluetooth connectivity issues Apple iOS 11 onwards | TOPIx
8. Unpair the Bluetooth accessory and then put back into discovery
mode to re-pair with the vehicle.
9. Reset network settings (Settings> General> Reset> Reset
Network Settings.
10. Try restoring the iPhone/ iPad via iTunes or iCloud. Note: Ensure
that the iPhone/ Ipad data is backed up as all existing data will be
lost.
11. If the concern is still apparent contact Apple support or visit an
Apple store for further advice.
12. If it is determined the concern is not related to Apple software
11.0 onwards, raise a Technical Assistance for further help with
diagnosis.
Note: Please do not replace the Infotainment Master Controller or
related components for the above concern unless otherwise directed
by Land Rover.
Technicians - Please rate this SSM and provide comments so that
future communications can be improved.
1 = Poor – Basic information provided – The SSM does not help me
resolve the customer concern.
3 = Average – Adequate information provided – The SSM partially
helps me resolve the customer concern.
5 = Excellent – All required information provided to resolve the
customer concern.
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