02-014-18-3503

Technical
Service Bulletin
Mazda North American Operations
Irvine, CA 92618-2922
Subject:
CREAKING NOISE FROM FRONT SHOCK ABSORBER WHEN GOING
OVER BUMPS
Bulletin No.: 02-014/18
Last Issued: 09/04/2018
APPLICABLE MODEL(S)/VINS
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

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2014-2017 Mazda3
2018 Mazda3 (Japan built) vehicles with VINs lower than JM1BN******190286 (produced before
Apr. 3, 2018)
2018 Mazda3 (Mexico built)
2016-2019 CX-3 with VINs lower than JM1DK******402484 (produced before Apr. 3, 2018)
DESCRIPTION
Some vehicles may experience a creaking noise from the front shock absorber when going over bumps.
Upon inspection, the coil spring is found to be broken at the lower part without any trace of an accident. It
may be found during maintenance or service opportunity without customer complaints. Mud and sand
caught between the coil spring and the lower spring seat causes paint damage on the coil spring, resulting
in rust holes and uneven force application. To correct this issue, the shape of the lower spring seat has
been modified.
Customers having this concern should have their vehicle repaired using the following repair procedure.
REPAIR PROCEDURE
1. Verify customer concern.
2. Replace the broken coil spring (2) with a new one and the affected side spring seat (3) with a modified
one according to the instruction on MGSS (FRONT SHOCK ABSORBER AND COIL SPRING
DISASSEMBLY/ASSEMBLY).
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Mazda3 (FRONT SHOCK ABSORBER AND COIL SPRING DISASSEMBLY/ASSEMBLY)
CX-3 (FRONT SHOCK ABSORBER AND COIL SPRING DISASSEMBLY/ASSEMBLY)
Page 1 of 3
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2018 Mazda North American Operations, U.S.A.
Bulletin No.: 02-014/18
Last Issued: 09/04/2018
Mounting Rubber Removal Note
Put a position mark (4) on the mounting rubber (1) and piston rod (5) before removing the mounting rubber
from the shock absorber assembly so the mounting rubber can be installed back in the original position. If
this has been done, it is not necessary to adjust the front wheel alignment because the front shock absorber
and the mounting rubber are not replaced.
3. Verify repair.
PARTS INFORMATION
Confirm the part number in the EPC for the subject VIN and place an order for the corresponding (modified)
service part.
Parts Number
Description
Qty.
Notes
****-34-011*
Spring, Coil-Front
1 or 2
---
D10E-34-0A3C Rubber, Spring Seat - Lower 1 or 2 Japan built vehicles
BJS7-34-0A3A Rubber, Spring Seat - Lower 1 or 2 Mexico built vehicles
9YB0-41-237
Nut
1 or 2
Replace part
Page 2 of 3
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2018 Mazda North American Operations, U.S.A.
Bulletin No.: 02-014/18
Last Issued: 09/04/2018
WARRANTY INFORMATION
NOTE:



This warranty information applies only to verified customer complaints on vehicles eligible for
warranty repair.
This repair will be covered under Mazda’s New Vehicle Limited Warranty.
Additional diagnostic time cannot be claimed for this repair.
Warranty Type
A
Symptom Code
82
Damage Code
97
Part Number Main Cause
Quantity
Operation Number / Labor
Hours:
D10E-34-0A3C or BJS7-34-0A3A
1 or 2
XXP6WARX / 0.5 Hrs. (One side)
XXP6WBRX / 0.7 Hrs. (Both sides)
Page 3 of 3
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2018 Mazda North American Operations, U.S.A.