B651316

TIS Service Bulletin
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SI B65 13 16
Audio, Navigation, Monitors, Alarms, SRS
June 2018
Technical Service
COMPONENT PROTECTION ACTIVE. HEAD UNITS
CANNOT BE SWAPPED BETWEEN VEHICLES FOR TESTING.
New information provided by this revision is preceded by this symbol
.
This Service Information bulletin supersedes SI B65 13 16 dated April 2018.
What’s New:
• Title
• Additional Head Units added
• Models added (F87, F82, F83, F48)
• Situation, Cause, Correction, Attachments
MODEL
F22 2 Series from
3/2015
F23 2 Series
convertible from
3/2014
F31 3 Series touring
from 7/2015
F34 3 Series GT from F32 4 Series coupe
7/2015
from 7/2015
F36 4 Series GC from
7/2015
Coupe
F83 M4
Convertible
G32 6 Series GT
F12 6 Series from
3/2016
F13 6 Series from
3/2016
F25 X3 from 4/2016
G01 X3 from SOP
F26 X4 from 4/2016
F15 X5 from 8/2016
F85 X5 M from 8/2016
F16 X6 from 8/2016
F86 X6 M from 8/2016
G12 7 Series from SOP
I01 (i3 & i3 REx)
I12 (i8)
F82 M4
F87 M2 Coupe
F30 3 Series from 7/2015
F33 4 Series convertible
from 7/2015
G30 5 Series Sedan
F48 (X1)
Affects vehicles with
SA609 - Navigation
System Professional
(NBT-EVO HU-H2)
SA6UN –
Navigation (Entry NavEVO Entry MEDIA)
SA6UP –
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TIS Service Bulletin
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Navigation System
Plus (Entry Nav-EVO
Entry NAV)
SITUATION
If either the head unit (NBT-EVO or ENTRY-NAV-EVO) or the Body Domain Controller (BDC) are swapped into
a different vehicle they will cause the head unit to enter a locked mode once it recognizes a different VIN.
This will set a fault in the Head Unit, Fault Code “B7F87A: Burgler Actively Registered / Component Protection
Active”. All enable codes (FSC/SWT) in the head unit will enter a canceled status and will no longer be valid.
System functions such as Navigation, Voice activation, Satellite Radio, etc will not function.
CAUSE
To prevent easy re-use of stolen Head units, additional features are introduced with

11/2015 ISTA software for NBT-EVO

3/2018 ISTA software for ENTRY-NAV-EVO
In these head units the mechanism to ensure additional security is called “Trusted VIN”
CORRECTION
Note: Do not swap head units or the Body Domain Controller (BDC) between vehicles for
testing.
Note: Always program vehicles to the current I level.
For vehicles with the Forward Electronics Module (FEM) gateway module:
Current ISTA software will not load the canceled enable codes. The enable codes must be loaded by the IRAP
team.
Contact Technical Support via PuMA requesting creation of the enabling codes and an IRAP session to load the
codes.
For vehicles with the Body Domain Controller (BDC) gateway module:
Contact Technical Support via PuMA, who will generate the required enabling codes for the head unit.
Connect the vehicle and select the initialisation for the component protection function in the Additional software
tab.
Confirm the dialogue to download enabling codes.
Confirm deblocking of the component protection
If a parts swap has been performed and the head unit enters the locked mode you will need to do the following
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to restore operation:
1. Submit a puma case requesting generation of new head unit enable codes. The Technical Hotline will
generate new enable codes to be sent to the FBM server which will then be available for download on
ASAP.
2. Go to the ASAP portal and order a REPAIR KIT. Then download the repair kit enable codes to a blank
USB (FAT32 format) stick.
3. Connect vehicle to ISTA 4.09.1x or a newer version.
4. Select the function ‘Initialization of head unit component protection’
5. See attached section of the release notes from ISTA 4.09.1x
WARRANTY INFORMATION
Swapping parts for diagnostic and/or programming purposes is not recommended for BMW vehicles (SI B09 02
12).
Issues/repairs resulting from the unapproved procedure of swapping parts between like vehicles is not a defect
in materials or workmanship and is not claimable under BMW’s limited warranties.
Posted: Monday, June 11, 2018
ATTACHMENTS
View PDF attachment Release_Notes_ISTA-P_3.64.0_4.10.2x_en-GB.
[ Copyright ©2018 BMW of North America, Inc. ]
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Release Notes Programming
Passenger Cars
ISTA
4.10.2x
ISTA Service Data
4.10.21
ISTA/P
3.64.0
BMW Group
Release Notes Programming Passenger Cars, ISTA 4.10.2x
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Table of contents
Table of contents ............................................................................................................................................... 2
1
General notes ............................................................................................................................................. 3
2
Overview of the I levels contained.............................................................................................................. 5
3
Innovations ................................................................................................................................................. 8
4
Known faults F, G, I Series ......................................................................................................................... 9
4.1
* NEW * Head Unit High 2 with fault memory 0xB7F87A - Deblock the component protection with
ISTA 4 ............................................................................................................................................................ 9
5
4.2
F01, F02, F10, F11 - x50d - execution stop ...................................................................................... 13
4.3
F0x - programming not possible, control units are requested for installation ................................... 14
4.4
ISTA/P - Note about switching off F, G, I series group ..................................................................... 15
4.5
LEM-01 - coding not possible ............................................................................................................ 16
4.6
HU-B (HU-B2) - Coding not possible ................................................................................................ 17
4.7
ISTA 4 - Information on BDC exchange or programming cancellation gateway control units .......... 18
4.8
HU-H HU-H2 - No programming possible (firewall, virus protection) ................................................ 19
4.9
All control units are assigned for exchange ...................................................................................... 21
4.10
Incorrect pop-up on invalid IP address during programming ............................................................ 22
4.11
Programming aborts due to antivirus software and firewall .............................................................. 23
4.12
Vehicle order import fails due to antivirus software and firewall ....................................................... 24
4.13
Invalid IP address for BN2020Ethernet control units ........................................................................ 25
4.14
Terminal 15 switches off during vehicle treatment ............................................................................ 26
4.15
ICOM connection fault is displayed during programming ................................................................. 27
Known faults E Series (ISTA/P) ............................................................................................................... 28
BMW Group
Release Notes Programming Passenger Cars, ISTA 4.10.2x
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General notes
With the launch of ISTA 4, the functionality for programming has been integrated in ISTA.
The following series can be dealt with using ISTA/P:

E Series
The following series can be dealt with using ISTA 4:

F, G and I Series
These Release Notes contain information for both programming systems.
The Release Notes list all known faults and faults that are currently still unresolved, with possible
workarounds which are important for the Retailer Organisation. Please contact Technical Support if
additional faults occur on the vehicle. In particular in the following cases:

vehicle-related programming faults / encoding faults and activation faults

functional faults on the vehicle
With ISTA 4, it is now also possible to send feedback relating to programming directly to BMW AG. Selecting
the "Feedback" symbol (envelope symbol) displays the feedback screen with input boxes.
Note for Technical Support
In the chapters "Known faults F, G, I Series" and "Known faults E series (ISTA/P)", the user may be referred
to Technical Support.
This is especially the case when the retail outlet cannot solve the described problem itself as it does not
have the available means to do so.
In this case, further information for the Technical Support can be found in the "Internal Notes" of the PuMA
measure, under which the Release Notes were published.
Go to PuMA → Search → Measures → full text search for "Release Note" and select the desired version.
The Release Notes, including the internal notes, will be available in at least English and German as soon as
the ISTA release is available in DMWF.
All other languages will follow within five working days.
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Release Notes Programming Passenger Cars, ISTA 4.10.2x
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If a new fault pattern is included in a release, this is indicated in the heading with * NEW *. This is
no longer indicated in the follow-up release.
BMW Group
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Release Notes Programming Passenger Cars, ISTA 4.10.2x
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Overview of the I levels contained
I levels newly added or updated in this ISTA version are marked in BOLD.
F, G, I series (ISTA 4)
Series group
I level
F001 (F0x, RR4, RR5)
F001-18-03-520
F010 (F06, F1x)
F010-18-03-520
F020 (F2x, F3x, F80, F82, F83, F87)
F020-18-03-520
F025 (F15, F16, F25, F26, F85, F86)
F025-18-03-520
F056 (F39, F4x, F5x, F6x)
F056-18-03-522
S15A (G01, G02, G08, G1x, G3x, RR1x, F90)
S15A-18-03-520
S15C (G38)
S15C-18-03-520
I001 (I01, I12, I15)
I001-18-03-520
I levels correspond to the ISTA Service Data version on the front page.
E Series (ISTA/P)
Series group
I level
E065 (E65, E66)
E065-17-11-520
E060 (E60, E61, E63, E64)
E060-16-11-500
E070 (E70, E71, E72)
E070-16-11-500
E89x (E81, E82, E84, E87, E88, E89, E90, E91, E92, E93)
E89x-16-11-500
R056 (R55, R56, R57, R58, R59, R60, R61)
R056-17-03-504
BMW Group
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Release Notes Programming Passenger Cars, ISTA 4.10.2x
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Series group
I level
RR01 (RR1, RR2, RR3)
RR01-18-03-510
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Info on the integration levels
PuMA measures or similar documents sometimes refer to an I level for the solution to a problem.
In this case it is important to know which ISTA release contains the I level.
The name of the I level indicates, if it
1. is contained in the current ISTA release,
2. was already contained in a previous ISTA release or
3. will be provided in a future ISTA release.
Series group e.g. F020 - year 2017 - month (3, 7 or 11) - version (>= 500)
Assuming the current release contains:
S15A-17-03-506
Then the following I level is not available yet:
S15A-17-07-501
Then this I level was already contained in an older ISTA release:
S15A-16-11-503
Then this I level was already contained in an older ISTA release:
S15A-17-03-505
BMW Group
Release Notes Programming Passenger Cars, ISTA 4.10.2x
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Innovations
The following interesting innovations are included, amongst others.
ISTA/P
Expansion of partial programming to include E6x and E7x with KAFAS, ACC and LDM
Benefit: Partial programming in ISTA/P is now possible worldwide for E6x and E7x vehicles as well.

R55, R56, R57, R58, R59, R60, R61, E81, E82, E84, E87, E88, E89, E90, E91, E92, E93 - worldwide

E70, E71 with KAFAS - worldwide

E60, E61, E63, E64 with ACC or LDM - worldwide
Partial programming is not possible for the following vehicles:

E65, E66, E72 and BMW M Performance Automobile
ISTA 4
Process for deblocking component protection
The process for deblocking component protection now works without workarounds.
The revised procedure is documented in the “Known faults F, G, I series” chapter.
The process is transferred with ISTA 4.11.1x into the ISTA 4 user guide.
The user guide can be opened in ISTA using the “?” button.
New models can be dealt with
Benefit: The new vehicles I15, G02, G08 can be dealt with.
Retrofitting lane change assistant
Benefit: The retrofitting is available for Retailers in Austria, Poland, Spain, the Netherlands, France, Great
Britain and Switzerland.
Vehicles: G11, G12, G30, G31
BMW Group
Release Notes Programming Passenger Cars, ISTA 4.10.2x
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Known faults F, G, I Series
4.1 * NEW * Head Unit High 2 with fault memory 0xB7F87A - Deblock the component
protection with ISTA 4
Fault description:
To protect against theft, the head unit (HU-H2) of the specified vehicles with production date as of November
2016 is paired with the Body Domain Controller (BDC).
For the installation of a HU-H2 new part, the locking is performed automatically by ISTA 4 or
ISTA/P.
If the component protection was activated, the fault memory 0xB7F87A "component protection active" is set,
and the enabling codes of the HU-H2 become invalid.
In individual cases, the component protection is activated without justification for vehicles with I levels 16-115xx.
Model series affected:
Vehicles with HU-H2 (NBT Evo) and BDC can be deblocked again using ISTA 4.
Vehicles without BDC must still be enabled by Technical Support by means of IRAP.
Measure / Workaround:
Note:

From ISTA 4.10.2x, the session no longer needs to be interrupted to deblock the component protection.

The enabling codes no longer need to be loaded from the Aftersales Assistance Portal.
The process for deblocking the component protection is transferred with ISTA 4.11.1x into the ISTA 4 user
guide.
The user guide can be opened in ISTA using the “?” button.
1. Always program vehicles with I level 16-11-5xx to the current I level.
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2. Contact Technical Support via PuMA, who will generate the required enabling codes for the head unit.
3. Connect the vehicle and select the initialisation for the component protection function in the Additional
software tab.
4. Confirm the dialogue to download enabling codes.
5. Confirm deblocking of the component protection.
BMW Group
Release Notes Programming Passenger Cars, ISTA 4.10.2x
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6. Select the exchanged control unit (BDC or head unit).
If none of the control units were replaced, the head unit should be selected anyway.
7. Calculate measures plan and carry it out.
8. Select the "Import" checkbox in the dialogue for downloading enabling codes. Then confirm the dialogue.
BMW Group
Release Notes Programming Passenger Cars, ISTA 4.10.2x
9. Confirm preparation for vehicle programming. The measures plan is then worked through.
Affected application:
ISTA 4
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BMW Group
Release Notes Programming Passenger Cars, ISTA 4.10.2x
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4.2 F01, F02, F10, F11 - x50d - execution stop
Fault description:
At the start of the programming session an execution stop occurs with a reference to the Release Notes.
Causes are problems in the software of the I levels F001/F010.
Model series affected:
Vehicles F01, F02, F10, F11 with engine version x50d.
Measure / Workaround:
Carry out conversions or retrofitting later.
Fault corrected by:
The execution stop is deactivated (online) as soon as the release for the software in $F001/F010-18-03-520$
has been submitted.
Affected application:
ISTA 4
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Release Notes Programming Passenger Cars, ISTA 4.10.2x
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4.3 F0x - programming not possible, control units are requested for installation
Fault description:
ISTA 4 instructs one or several of the specified control units for installation, although they are already fitted in
the vehicle.
Model series affected:
Vehicles F01, F02, F03, F04, F07 with production date until March 2011 and the following control units:

TEL-ULF260, TEL-ULF2HI, TEL-E15GSM

MMC-01, MMC-01-FIRMAWARE

AMP-HIFI01, AMP-TOP70

SDARS-01

LRR-01
Measure / Workaround:
The vehicle can be dealt with using ISTA/P.
AN IBAC activate code is required for this. This can be requested from technical support.
Fault corrected by:
Currently open
Affected application:
ISTA 4
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Release Notes Programming Passenger Cars, ISTA 4.10.2x
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4.4 ISTA/P - Note about switching off F, G, I series group
Designation:
With the launch of ISTA 4, the functionality for programming the F, G, I series has been integrated in ISTA.
Model series affected:
Vehicles of the F-, G-, I series can no longer be dealt with using ISTA/P.
Action:
Install ISTA 4 with vehicle software service data package.
Use ISTA 4 for programming the F, G and I series.
Affected application:
ISTA/P
Note:
E series are still dealt with using ISTA/P.
BMW Group
Release Notes Programming Passenger Cars, ISTA 4.10.2x
4.5 LEM-01 - coding not possible
Fault description:
Coding of the LEM-01 failed repeatedly.
Model series affected:
Vehicles G1x, G3x.
Measure / Workaround:
Contact Technical Support.
Fault corrected by:
Currently still open.
Affected application:
ISTA 4
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BMW Group
Release Notes Programming Passenger Cars, ISTA 4.10.2x
4.6 HU-B (HU-B2) - Coding not possible
Fault description:
Coding of the HU-B failed repeatedly.
Model series affected:
Vehicles with the control units HU-B (EntryEvo).
Measure / Workaround:
Assign the HU-B manually in ISTA for programming.
If this does not work, please contact technical support.
Fault corrected by:
Currently still open.
Affected application:
ISTA 4
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BMW Group
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Release Notes Programming Passenger Cars, ISTA 4.10.2x
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4.7 ISTA 4 - Information on BDC exchange or programming cancellation gateway control
units
The exchange of the BDC is again supported with ISTA 4.09.1x.
Fault description:
When carrying out the special measures plan in the event of a BDC exchange, or due to a programming
abort of the gateway control unit, the following pop-ups appear repeatedly:

Requesting that the ignition be switched on

SYS-0012 Identification Error

Connection to control unit Unknown interrupted
Model series affected:
Vehicles with the control units FEM or BDC.
Measure / Workaround:
Confirm pop-ups until the special measures plan has been carried out.
Fault corrected by:
Currently still open.
Affected application:
ISTA 4
BMW Group
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4.8 HU-H HU-H2 - No programming possible (firewall, virus protection)
Fault description:
The Head Unit High cannot be programmed, even after several attempts.
This fault pattern occurs very often for some Retailers, but not at all for others.
It is therefore assumed to be related to virus protection/firewalls that are also installed.
Model series affected:
Vehicles with HU-H NBT.
Measure / Workaround:
The IT administrator should check the following virus protection and firewall settings and adjust them where
applicable.

Please ensure that antivirus programs and firewall software, especially Microsoft Essentials, F-Secure
products, Kaspersky products and Symantec Endpoint Protection are configured in such a way that ISTA
can communicate with the vehicle interface:

The following ports must be enabled in the firewall for communication with the vehicle:
ISPI Next
Name of the
ISPI Next
application
firewall rule
device
PortRange
PortRange
ISTA
ISTA_5
ISID, ISSS TCP
12300 - 12333
1 - 65535

Report Destination
Source
Incoming Outgoing
x
x
It is recommended that all devices of the workshop network can access the following *.exe files. The
corresponding configuration of the Windows firewall takes place automatically when ISTA is installed.
You may have to configure other firewall software yourself. If you filter incoming communication for the
source IP address of the vehicle interface, you should not check for source ports.
“C:\Program Files (x86)\BMW\ISPI\TRIC\ISTA\TesterGUI\bin\Release\ISTAGUI.exe"
"C:\Program Files (x86)\BMW\ISPI\TRIC\ISTA\TesterGUI\bin\Release\IstaServicesHost.exe"
"C:\Program Files (x86)\BMW\ISPI\TRIC\ISTA\TesterGUI\bin\Release\IstaOperation.exe"
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"C:\Program Files (x86)\BMW\ISPI\TRIC\ISTA\PSdZ\host\PsdzServiceHost.exe"
"C:\Program Files (x86)\BMW\ISPI\TRIC\ISTA\FSCValidHost\FscValidationHost.exe”

Verify that your network is still protected from outside access. If in doubt, consult an IT administrator.
Disabling the firewall and antivirus software may leave the device unprotected against network attacks.

Please restart the affected device and try to program the vehicle again.
Information as in ISPI Dealer Self Support entry 57231.
Fault corrected by:
Expected in 4.11.1x
Affected application:
ISTA 4
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4.9 All control units are assigned for exchange
Fault description:
The programming system assigns all control units for exchange.
If the fault memory entry with code 0xB7F33C is present in the control unit ATM-01, then the control unit is
faulty.
Model series affected:
Vehicles with ATM-01 and fault memory entry 0xB7F33C.
Measure / Workaround:
Exchange of the ATM-01
Fault corrected by:
Currently still open
Affected application:
ISTA/P
ISTA 4
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4.10 Incorrect pop-up on invalid IP address during programming
IMPORTANT!
During vehicle management with ISTA/P an incorrect pop-up with notice of an invalid IP address
can appear. If an incorrect pop-up is displayed, it can be ignored and the session may be
continued.
The pop-up only appears correctly for the following series:
F20, F21, F22, F23, F30, F31, F32, F33, F34, F35
with multimedia platform (CHAMP2) or with Car Information Computer (CIC)
Affected application:
ISTA/P
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4.11 Programming aborts due to antivirus software and firewall
IMPORTANT!
In individual cases, installed security software (antivirus software or firewall) causes programming
aborts of different head units.
Model series affected:
F Series, I01, I12
With G11, G12, this can additionally affect the following Ethernet control units: ATM, FRR, SAS,
ICAM, KAFAS, RSE, KOMBI
(BMW-internal locations are not affected by the fault)
Measure / Workaround:
For more details, see Dealer Self Support entry 50714 and 57231.
Affected application:
ISTA/P
ISTA 4
BMW Group
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4.12 Vehicle order import fails due to antivirus software and firewall
IMPORTANT!
In individual cases, the vehicle order-import fails because of installed security software (antivirus
software or firewall). After the session starts, the vehicle identification with ISTA/P fails. (BMWinternal locations are not affected by the fault)
Measure / Workaround:
For more details, see ISPI Dealer Self Support entry 51219.
Affected application:
ISTA/P
BMW Group
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4.13 Invalid IP address for BN2020Ethernet control units
Fault description:
During vehicle management, one of the following Ethernet-capable control units should be programmed:HUH, RSE, ATM, KOMBI, ACC, ICAM, KAFAS
At the start of the session, a note appears indicating that the IP address is invalid. The Ethernet
programming can fail if the following steps are not followed:
Model series affected:
All F, G, I Series
Measure / Workaround:
1. Finish ISTA(P) session
2. Carry out a battery reset
3. Restart the session
4. If fault message still appears: Check the Ethernet wiring in the vehicle using the wiring diagram in ISTA
5. If fault message still appears: Contact Technical Support
Fault corrected by:
Currently still open
Affected application:
ISTA/P
ISTA 4
BMW Group
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Release Notes Programming Passenger Cars, ISTA 4.10.2x
4.14 Terminal 15 switches off during vehicle treatment
Fault description:
During the treatment with ISTA/P, terminal 15 switches off sporadically.
Model series affected:
F20, F21, F22, F23, F25, F26, F30 (HEV, PHEV), F31, F32, F33, F34, F35, F36, F80, F82, F83, F87
Measure / Workaround:
1. Insert driver's seat belt
2. Switch terminal 15
3. Then attach ICOM
4. Start programming
Fault corrected by:
Currently still open
Affected application:
ISTA/P
ISTA 4
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BMW Group
Release Notes Programming Passenger Cars, ISTA 4.10.2x
4.15 ICOM connection fault is displayed during programming
Fault description:
It is possible that a ICOM connection fault will be displayed during programming, especially when
programming the Head Unit High.
Model series affected:
All vehicles.
Measure / Workaround:
The message can be ignored.
Fault corrected by:
Currently still open.
Affected application:
ISTA 4
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BMW Group
Release Notes Programming Passenger Cars, ISTA 4.10.2x
5
Known faults E Series (ISTA/P)
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