ITB12-072d
Service Bulletin Details
Public Details for: ITB12-072d
2013 jx35, 2014-2019 qx60, 2014-2017 qx60 hybrid; vibration and/or noise when making low speed turns this bulletin applies only to vehicles equipped with awd (all-wheel drive). This bulletin has been amended. The applied vehicles sect
- 2019 - 2018 - 2017 - 2016 - 2015 - 2014 - 2013 -
Models from 2019
2019 INFINITI QX60 |
Models from 2018
2018 INFINITI QX60 |
Models from 2017
2017 INFINITI QX60 |
2017 INFINITI QX60 HYBRID |
Models from 2016
2016 INFINITI QX60 |
2016 INFINITI QX60 HYBRID |
Models from 2015
2015 INFINITI QX60 |
2015 INFINITI QX60 HYBRID |
Models from 2014
2014 INFINITI QX60 |
2014 INFINITI QX60 HYBRID |
Models from 2013
2013 INFINITI JX35 |
Classification: Reference: Date: RA12-003d ITB12-072d September 28, 2018 2013 JX35, 2014-2019 QX60, 2014-2017 QX60 HYBRID; VIBRATION AND/OR NOISE WHEN MAKING LOW SPEED TURNS This bulletin has been amended. The APPLIED VEHICLES section has been revised. No other changes have been made. Please discard previous versions of this bulletin. APPLIED VEHICLES: 2013 JX35 (L50) 2014-2019 QX60 (L50) 2014-2017 QX60 Hybrid (L50) AWD only IF YOU CONFIRM There is a vibration or judder feeling from the rear of the vehicle during the following conditions: when making turns on dry roads at low speeds (under 40 MPH) And The above vibration does not occur if the Electric Controlled Coupling is electrically disconnected. NOTE: Tire size, brand or tread pattern mismatches can cause similar symptoms. To avoid tire related mismatch vibration, it is recommended that when tires need to be replaced, all tires are replaced at the same time with tires of the proper size, same brand and pattern. ACTION Replace the Electric Controlled Coupling for the rear final drive. DO NOT replace the entire Rear Final Drive assembly for this incident, if it should occur. DO NOT remove the Rear Final Drive assembly for this procedure. The Electric Controlled Coupling can be replaced with the Rear Final Drive in the vehicle. Refer to the Electronic Service Manual (ESM) for removal and installation information. TRANSMISSION & DRIVELINE > DRIVELINE > REAR FINAL DRIVE > REMOVAL AND INSTALLATION > ELECTRIC CONTROLLED COUPLING > Removal and Installation Infiniti Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO NOT assume that it does. See your Infiniti retailer to determine if this applies to your vehicle. 1/2 UNIT CHARACTERISTICS WRITING Performing “Unit Characteristics Writing” of the Electric Controlled Coupling with CONSULT-III plus is required when replacing the Electric Controlled Coupling. Refer to the ESM: TRANSMISSION & DRIVELINE > DRIVELINE > TRANSFER > BASIC INSPECTION > UNIT CHARACTERISTICS WRITING > Work Procedure PARTS INFORMATION DESCRIPTION CPLG ASSY-ELEC (Electric Controlled Coupling) BREATHER (2013-2018) PART NUMBER QUANTITY 38761-3KA0B 1 38322-3JA0A 1 BREATHER (2019) 38322-4BF2A 1 FRONT OIL SEAL 38189-3JA0A 1 BOLT (PROPELLAR SHAFT) 37120-JD01A 4 BOLT (PROPELLAR SHAFT) 37120-JD00B 4 NUT (PROPELLAR SHAFT) 37171-7S00A 4 NUT (TORSIONAL DAMPER) 37171-3JA0A 4 NUT (PROPELLAR SHAFT CENTER BEARING) 01223-N0021 2 3 BOND GSKT MKR-RTV 999MP-1217FPP Shop Supply (1) (1) Order this item through the Infiniti Maintenance Advantage program: Phone 877-INF-IMA1 (877-463-4621). Website order via link on the dealer portal: www.NNAnet.com and click on the “Maintenance AdvantageTire/Battery/Chemical” link. CLAIMS INFORMATION Submit a Primary Part (PP) type line claim using the following claims coding: DESCRIPTION PFP OP CODE SYM Rpl Electronic Controlled Coupling 38761 – 3KA0A LB65AA ZE DIA FRT 32 (2) (2) Reference the current Infiniti Warranty Flat Rate Manual and use the indicated Flat Rate Time (FRT). 2/2 ITB12-072d