SSM74043

8/24/2018
SSM74043 - InControl Touch Pro - Wireless Head Phones Inoperative | TOPIx
Reference
SSM74043
Models
Discovery / L462
Discovery Sport / L550
LR3 / L319
Range Rover / L405
Range Rover Evoque / L538
Range Rover Sport / L494
Range Rover Velar / L560
Title
InControl Touch Pro - Wireless Head Phones Inoperative
Category
Electrical
Last modified
24-Aug-2018 00:00:00
Symptom
207000 Entertainment Systems
Content
Issue:
Customers may complain that the Wireless Head Phones for Dual
Screen View or Rear Seat Entertainment are inoperative.
Cause:
A number of Wireless Headphones have been returned to the
supplier under warranty with the only defect found to be depleted
batteries.
Action:
Please carefully follow the diagnosis advice in TOPIx section
415-01: Information and Entertainment System - Vehicles
With: InControl Touch Pro > Diagnosis and Testing >
Information and Entertainment system, section heading
"WIRELESS HEADPHONES"
The headphones are sensitive to battery voltage, it is essential
that only brand new batteries are used for diagnosis.
Technicians - Please rate this SSM and provide comments so that
future communications can be improved.
1 = Poor – Basic information provided – The SSM does not help
me resolve the customer concern.
3 = Average – Adequate information provided – The SSM partially
helps me resolve the customer concern.
https://topix.jaguar.jlrext.com/topix/content/document/view?id=923023
1/2
8/24/2018
SSM74043 - InControl Touch Pro - Wireless Head Phones Inoperative | TOPIx
5 = Excellent – All required information provided to resolve the
customer concern.
https://topix.jaguar.jlrext.com/topix/content/document/view?id=923023
2/2