Frame Campaign W

Product Quality and Service Support, Quality Compliance
Published: June 25, 2018
Approved By: Tom Trisdale
Vice President, Product Quality and Service Support
To:
All Toyota Dealers
From:
Quality Division – Product Quality and Service Support
Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
Frame Programs
ZH6/H0F - Certain 2005 – 2010 Model Year Tacoma Vehicles
ZH7/H0F - Certain 2007 – 2008 Model Year Tundra Vehicles
ZH8/H0F - Certain 2005 – 2007 Model Year Sequoia Vehicles
ZH9/H0F - Certain 2008 Model Year Sequoia Vehicles
Warranty Claim Submission Guidelines
Frame Warranty Claim Submission
The information below should be referenced to ensure correct warranty claim submissions for frame replacement or
spray campaigns (ZH6-9 and H0F).
Key Points
•
•
•
DO NOT perform Campaign H0F without first performing and filing a claim for the WEP (Warranty
Enhancement Programs ZH6-9) inspection.
H0F Op Codes GGG44C, GGG45C, GGG46C, GGG47C, and GGG48C are for vehicles that had initially
passed the WEP inspection, but had perforation found when descaling the vehicle in preparation for the
CRC spray. These H0F Op codes are not to be used as a preliminary failed inspection.
If you see in TIS that campaign H0F is applicable and the status shows Not Completed, check to see the
status of WEP ZH6-9.
Please follow the flowchart below for the correct frame inspection, replacement, and CRC spray process.
© 2018 Toyota Motor Sales, USA
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Flowchart
Verify Vehicle Eligibility
1. Check the TIS Vehicle
Inquiry System
Not covered
No further action required
Fail
Replace frame under ZH6/7/8/9
Covered
Perform inspection under WEP
ZH6/7/8/9
Submit ZH6-9 Inspection op code and order parts for
frame replacement.
OR
Replace the frame and submit inspection/replace frame
op code.
Pass
Is H0F Open and is your
dealership eligible to spray
CRC?
No
No further action required
Yes
Submit ZH6-9 Inspection op code.
Submit ZH6-9 Inspection op code.
Under campaign H0F, descale
frame in preparation for CRC
spray.
Was perforation found?
Yes
Replace Frame under ZH6/7/8/9
No
Submit H0F op code indicating perforation was found
during descaling procedure, and proceed to frame
replacement under ZH6-9. Op code used will be frame
replacement only (no inspection included, since it was
already completed).
Spray frame under H0F
This flowchart will also be published as an appendix in the applicable Dealer Letters on TIS.
Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.
© 2018 Toyota Motor Sales, USA