SSM74054

8/29/2018
SSM74054 - SOS Limited Availability warning displayed on the Instrument Cluster | TOPIx
Reference
SSM74054
Models
E-PACE / X540
F-PACE / X761
F-TYPE / X152
XE / X760
XF / X260
XJ / X351
Title
SOS Limited Availability warning displayed on the Instrument
Cluster
Category
Electrical
Last modified
29-Aug-2018 00:00:00
Symptom
207000 Entertainment Systems
Content
Note: This issue affects 18MY vehicles only
Issue:
“SOS Limited Availability” warning is displayed on the IC
(Instrument Cluster along with Diagnostic Trouble Code (DTC)
U3000-49 logged in the TCU (Telematics Control Unit).
Cause:
Issue is caused due to the TCU not receiving a Global Positioning
System (GPS) message within a specified time frame.
Action:
1. Caution - This procedure requires a minimum of Pathfinder
181 loaded or later.
2. Connect the JLR approved battery support unit.
3. Connect the JLR approved diagnostic equipment to the vehicle
and begin a new session.
4. Follow the JLR approved diagnostic equipment prompts.
5. Select 'ECU Diagnostics'.
6. Select 'Telematics Control Module (TCU)'
7. Select 'Update ECU'.
8. Follow all on-screen instructions to complete the task.
9. When all of the tasks are complete, exit the session.
10. Disconnect the JLR approved diagnostic equipment and the
JLR approved battery support unit.
11. Turn the Ignition OFF and lock the vehicle.
12. Wait for vehicle to go to shutdown (Approximately 3 minutes)
https://topix.jaguar.jlrext.com/topix/content/document/view?id=923610
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8/29/2018
SSM74054 - SOS Limited Availability warning displayed on the Instrument Cluster | TOPIx
13. Unlock the vehicle and turn the Ignition ON
14. Carry out a DTC read on the vehicle and verify that the “SOS
Limited Availability” message is not present on the IC and DTC
U3000-49 is no longer stored in the TCU.
15. If the above message or DTC is still present please refer to
Topix Section 415-01 - Information and Entertainment System
- Telematics - Diagnosis.
Technicians - Please rate this SSM and provide comments so that
future communications can be improved.
1 = Poor – Basic information provided – The SSM does not help
me resolve the customer concern.
3 = Average – Adequate information provided – The SSM partially
helps me resolve the customer concern.
5 = Excellent – All required information provided to resolve the
customer concern.
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