SSM74001

8/6/2018
SSM74001 - Concern when updating the IMC to the latest software using PATHFINDER 180 | TOPIx
Reference
SSM74001
Models
Discovery / L462
Discovery Sport / L550
Range Rover / L405
Range Rover Evoque / L538
Range Rover Sport / L494
Range Rover Velar / L560
Title
Concern when updating the IMC to the latest software using
PATHFINDER 180
Category
Diagnostic Software Hardware
Last modified
04-Aug-2018 00:00:00
Symptom
000101 Diagnostic Concerns
Content
ISSUE:
Jaguar Land Rover has identified concerns that affects the update
of the Infotainment Master Controller (IMC) .The concern occurs
when updating to phase 4.0 using PATHFINDER 180
Concerns that may have been identified by the technician during
the IMC update:
Confirmation that the ignition is on and then the application will
exit to the ‘ECU Functions’ screen without an application
summary page being displayed.
Application may fail referencing a missing file.
An incompatible hardware message is displayed to the
technician.
CAUSE:
Jaguar Land Rover has completed their investigation and has
identified the cause of the failures.
The causes of these failures are:
Timing concern within the diagnostic software related to
ignition on prompt after software download.
Missing software file that causing the application to fail.
Module software variant not supported within the diagnostic
software.
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SSM74001 - Concern when updating the IMC to the latest software using PATHFINDER 180 | TOPIx
This workaround will load a software file to the Jaguar Land Rover
Approved Diagnostic Equipment using the Manual Patch Update
process.
Please label the diagnostic machine when you have loaded the
manual patch to make sure that everyone knows it is safe to use
for InControl Touch Pro updates.
PREVENTATIVE ACTION:
This Manual Patch will stay on the JLR Approved Diagnostic
Equipment and will need to be completed on all diagnostic
machines within your workshop before any InControl Touch Pro
updates are attempted.
1. Restart the JLR Approved Diagnostic Equipment
2. Select ‘Manual Patch’ Icon on the Application Launcher
screen. Make sure that both Symptom Driven Diagnostics
(SDD) and PATHFINDER are closed before opening the
Manual Patch downloader.
3. A pop-up will be displayed for Manual Patch downloader
4. Enter ‘MP_PF_D0026’ in the Patch Name field.
5. Select ‘Start’.
6. The Manual Patch downloader will then download the manual
patch.
7. When the patch download has completed, a message will be
displayed, asking the user to confirm that the application can
run the manual patch. Select ‘Yes’.
8. When complete, the following message will be displayed:
‘Successfully downloaded and started manual patch. Please
make sure that the patch has installed successfully.’ NOTE:
This message will end after 10 seconds.
9. Start a new diagnostic session.
10. Complete the required IMC update application.
11. Close the session.
CORRECTIVE ACTIONS:
If any of the concerns detailed in the ‘Issue’ section above have
been observed during an IMC update, make sure that the manual
patch has been loaded to your diagnostic equipment and repeat
the required IMC update application.
If this Manual Patch fails to correct the concern then a Technical
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SSM74001 - Concern when updating the IMC to the latest software using PATHFINDER 180 | TOPIx
Assistance should be escalated to Local Technical Suport (LTS).
PERMANENT CORRECTIVE ACTION
This will be released on the next release of PATHFINDER
software.
Technicians - Please rate this SSM and provide comments so that
future communications can be improved.
1 = Poor – Basic information provided – The SSM does not help
me resolve the customer concern.
3 = Average – Adequate information provided – The SSM partially
helps me resolve the customer concern.
5 = Excellent – All required information provided to resolve the
customer concern.
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