09-021-18-3459a

Technical
Service Bulletin
Mazda North American Operations
Irvine, CA 92618-2922
Subject:
STAINS FOUND ON PAINT DURING PDI
Bulletin No.: 09-021/18
Last Issued: 10/10/2018
BULLETIN NOTES
This bulletin supersedes the previously issued bulletin(s) listed below. The changes are noted below in Red.
Previous TSBs:
Date(s) Issued:
09-021/18
04/05/2018
09-010/16
02/17/2016
09-009/15
02/27/2015
09-004/14
01/14/2014
09-011/12
03/12/2012
09-036/09 07/17/2009, 07/27/2009 and 11/12/2009
09-004/05
02/18/2005 and 09/23/2005
09-015/04
04/26/2004 and 05/14/2004
APPLICABLE MODEL(S)/VINS
2016-2019 MX-5
2016-2019 CX-3
2016-2019 CX-5
2016-2019 CX-9
2016-2019 Mazda3
2016-2018 Mazda6
DESCRIPTION
Some vehicles may experience stains appearing on the hood, roof and/or trunk of the vehicle. This concern
is most likely to be found in a cold weather areas just after the RAPGARD is removed at PDI. This may be
caused by moisture which has been trapped and condensed between the paint and the RAPGARD. These
types of stains can be removed with a heat gun or an infrared drier.
If you encounter this concern during PDI, use a heat gun or an infrared drier to apply heat to the affected
area to remove the stain(s).
Page 1 of 5
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2018 Mazda North American Operations, U.S.A.
Bulletin No.: 09-021/18
Last Issued: 10/10/2018
REPAIR PROCEDURE
1. Visually inspect the top coat surface for stains.

If stains are found, use a heat gun (for smaller stains) or an infrared drier (for larger stains) to heat
the affected area and remove the stains.
2. Insulate all plastic and rubber parts (as shown below) using heat insulation materials (C ~ F) prior to
beginning the application of heat.
A - Body Panel
B - Molding
C - Aluminum foil covering all area
D - Wet towel
E - Folded aluminum foil
F - Aluminum foil tape
CAUTION:



Since this repair procedure requires the use of heat from a heat gun or infrared drier, be sure to
insulate all rubber or plastic parts which are easily affected by heat from near the affected stain
area.
Use extreme care to ensure the top coat surface temperature stays below 284°F (140°C).
To protect materials inside the cabin area (i.e. carpet, seats, etc.), also place insulation over the
glass as necessary.
NOTE: Ensure the aluminum foil tape (F) is inserted into the edges of the molding (B) as shown below.
Page 2 of 5
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2018 Mazda North American Operations, U.S.A.
Bulletin No.: 09-021/18
Last Issued: 10/10/2018
CAUTION: Refer to “PLASTIC PARTS HEAT RESISTING TEMPERATURE” section of the applicable Body
Shop Manual before the repair. Repair and replacement of damaged plastic parts due to over-heating is not
covered under warranty.
Page 3 of 5
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2018 Mazda North American Operations, U.S.A.
Bulletin No.: 09-021/18
Last Issued: 10/10/2018
PROCEDURE FOR USING HEAT GUN (for smaller stains):
3. Place a 1000 W (AC-100V) heat gun approx. 2 inches (5 cm) from the surface of the stain area and apply
heat for only 20 seconds.
4. Adjust heat gun approx. 4 inches (10 cm) away from the surface of the stain area and apply heat for a
maximum of 20 minutes.
CAUTION: DO NOT apply heat for more than 20 minutes or damage to the body panel surface, plastic or
rubber parts may occur.
5. Verify the repair.
PROCEDURE FOR USING INFRARED DRIER (for larger stains):
6. Mount an infrared drier approx. 31.5 inches (80 cm) away from the surface of the stained area.
7. Set the temperature of the infrared drier to 140~158° F (60~70° C) and apply heat for a maximum of 60
minutes.
CAUTION: DO NOT apply heat for more than 60 minutes or damage to the body panel surface, plastic or
rubber parts may occur.
8. Verify the repair.
Page 4 of 5
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2018 Mazda North American Operations, U.S.A.
Bulletin No.: 09-021/18
Last Issued: 10/10/2018
WARRANTY INFORMATION
NOTE:




This warranty information applies only to verified customer complaints on vehicles eligible for
warranty repair.
This repair will be covered under Mazda’s New Vehicle Limited Warranty term.
Additional diagnostic time cannot be claimed for this repair.
Please note that the “Period Covered” is for PDI only.
Warranty Type
A
Symptom Code
98
Damage Code
9X
Part Number Main Cause
7777-PT-002
Quantity
0
Operation Number / Labor Hours: XX666XR1 / 0.5 Hrs.
Period Covered:
PDI ONLY
Page 5 of 5
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2018 Mazda North American Operations, U.S.A.