SSM74063
Service Bulletin Details
Public Details for: SSM74063
Issue: a customer may report any of the following concerns when selecting functions on the touch screen for 16my onwards: video playback not possible although sound is functioning correctly. 17c4 live apps and web browser inoperative. 18m
Models from 2019
2019 JAGUAR F-PACE |
2019 JAGUAR F-TYPE |
2019 JAGUAR XJ |
Models from 2016
2016 JAGUAR F-TYPE |
2016 JAGUAR XF |
2016 JAGUAR XJ |
9/5/2018 SSM74063 - Infotainment Incontrol Touch Pro Updates | TOPIx Reference SSM74063 Models F-PACE / X761 F-TYPE / X152 XE / X760 XF / X260 XJ / X351 Title Infotainment Incontrol Touch Pro Updates Category Electrical Last modified 05-Sep-2018 00:00:00 Symptom 207000 Entertainment Systems Content Issue: A customer may report any of the following concerns when selecting functions on the Touch Screen for 16MY onwards: Video playback not possible although sound is functioning correctly. 17C4 live apps and web browser inoperative. 18MY ‘Satellite radio false subscription message displayed on lower screen’. French/ English language mix on touch screen of NGI system in French language setting. Cause: Infotainment Master Controller (IMC) software. Action: Using Pathfinder P180 or later or Symptom Driven Diagnostics SDD 154.02 or later, re-configure the IMC as follows: Connect the Jaguar Land Rover (JLR) approved battery support unit. Connect the JLR approved diagnostic tool to the vehicle and begin a new diagnostic session. The diagnostic tool will read the correct VIN for the current vehicle and automatically take the vehicle out of ‘Transportation mode’ if required. Follow the diagnostic tool prompts. Select ‘ECU diagnostics’. Select ‘Infotainment Master Controller’ (IMC). Select’ ECU functions’. Select ‘Update to phase 4 or later – InControl Touch Pro’. Follow all on screen instructions to complete the task. If required, reset the vehicle to ‘Transportation mode’. When all of the tasks are complete, exit the session. Disconnect the diagnostic equipment and battery support unit. https://topix.jaguar.jlrext.com/topix/content/document/view?id=924744 1/2 9/5/2018 SSM74063 - Infotainment Incontrol Touch Pro Updates | TOPIx Technicians - Please rate this SSM and provide comments so that future communications can be improved. 1 = Poor – Basic information provided – The SSM does not help me resolve the customer concern. 3 = Average – Adequate information provided – The SSM partially helps me resolve the customer concern. 5 = Excellent – All required information provided to resolve the customer concern. https://topix.jaguar.jlrext.com/topix/content/document/view?id=924744 2/2