PC654 - Free Oil
Service Bulletin Details
Public Details for: PC654 - Free Oil
Free oil change specific vehicles subject to the takata recall ***** detailed information ***** to help accelerate repair completions on specific populations of vehicles recalled for the takata airbag, infiniti is offering a special inc
- 2010 - 2009 - 2008 - 2007 - 2006 - 2005 - 2004 - 2003 - 2002 - 2001 -
Models from 2010
2010 INFINITI M35 |
Models from 2009
2009 INFINITI M35 |
Models from 2008
2008 INFINITI FX35 |
2008 INFINITI M35 |
Models from 2007
2007 INFINITI FX35 |
2007 INFINITI M35 |
Models from 2006
2006 INFINITI FX35 |
2006 INFINITI M35 |
Models from 2005
2005 INFINITI FX35 |
2005 INFINITI M35 |
Models from 2004
2004 INFINITI FX35 |
2004 INFINITI I35 |
2004 INFINITI M35 |
Models from 2003
2003 INFINITI FX35 |
2003 INFINITI I30 |
2003 INFINITI I35 |
2003 INFINITI M35 |
2003 INFINITI QX4 |
Models from 2002
2002 INFINITI FX35 |
2002 INFINITI I30 |
2002 INFINITI I35 |
2002 INFINITI M35 |
2002 INFINITI QX4 |
Models from 2001
2001 INFINITI I30 |
QUALITY ACTION CAMPAIGN BULLETIN Free Oil Change Specific Vehicles Subject to the Takata Recall Reference: PC654 Date: October 9, 2018 Affected Models/Years: MY2002-08 FX35/45 Affected Population: 85,248 MY2001-03 I30 MY2002-04 I35 MY2002-10 M35/M45 MY2002-03 QX4 27,339 37,355 47,666 13,788 Attention: Retailer Principal, Sales, Parts and Service Managers Retailer SERVICE COMM Stop Sale Inventory: Activation date: In Effect NA October 9, 2018 NO ***** Detailed Information ***** To help accelerate repair completions on specific populations of vehicles recalled for the Takata airbag, INFINITI is offering a special incentive for certain populations of affected vehicles for a limited time. The expiration date for this offer is December 31, 2018. INFINITI is offering a complimentary oil change for participating customers free of charge. INFINITI Consumer Affairs will be outreaching to these eligible owners directly, but retailers may also offer this incentive to eligible owners found on your retailed vehicle open campaign report if their VIN has PC654 applied in Service Comm or DBS National Service History – Open Campaign. ***** What Retailers Should Do ***** 1. Retailers should verify if vehicles are eligible for this complimentary oil change using Service Comm or DBS National Service History – Open Campaign I.D. PC654. The free oil change should only be performed if the Takata recall campaign has been performed first or at the same time as the oil change. NOTE: Clients should be informed that this free oil change offer is time-limited. Owners may redeem this free oil change offer at any point from the date of Takata repair until December 31, 2018. SERVICE COMM will be deactivated and the offer expires on January 1, 2019. 2. The service department should submit the free oil change offer and Takata recall repairs as two separate campaign repair claims. Once the oil change claim has been submitted and paid, the offer will no longer display in Service Comm. Campaign ID Description OP Code I30/I35 Free Oil Change & Filter PC6540 FRT PC654 0.3 M35/45, FX35/45, and QX4 PC6541 Free Oil Change & Filter Retailers may also claim the following parts: oil filter, washer drain, and up to five (5) quarts of INFINITI genuine/bulk oil. PC654 | Original Document ***** Release Schedule ***** Owner Notification INFINITI Consumer Affairs outbound call center will begin contacting clients via telephone in October 2018, to offer them a complimentary oil change if they go to a retailer to have the Takata campaign completed. Retailers may also reach out to clients directly to offer this incentive on any vehicle active in SERVICE COMM for campaign ID PC654. ***** Retailer’s Responsibility ***** It is the retailer’s responsibility to check SERVICE COMM or DBS National Service History – Open Campaign using the appropriate Campaign I.D. for the campaign status on each vehicle falling within the range of this special incentive offer, which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners. Frequently Asked Questions (FAQ): Q. What is the reason for this action? A. To help accelerate repair completions on specific populations of vehicles recalled for the Takata airbag, INFINITI is offering a special free oil change incentive for certain populations of affected vehicles for a limited time. The expiration date for this offer is December 31, 2018. Q. When will vehicle owners be notified? A. INFINITI Consumer Affairs outbound call center will begin contacting clients via telephone in October 2018, to offer them a complimentary oil change if they go to a retailer to have the Takata campaign completed. Q. Will I have to take my vehicle back to the selling retailer to obtain this free oil change offer? A. No, any INFINITI retailer can extend this offer to clients active for PC654 in SERVICE COMM even if the recall repair is completed at a different retailer. Q. What model year vehicles are involved? A. Specific groups of model year 2003-2008 INFINITI FX35/45, 2001 I30, 2002-2004 I35, 2006-2010 M35/45, and 2002-03 QX4 with open Takata campaigns and active for campaign ID PC654 in SERVICE COMM are involved. Revision History: Date October 9, 2018 Announcement Original Purpose New campaign announcement PC654 | Original Document