18N03

David J. Johnson
Director
Service Engineering Operations
Ford Customer Service Division
Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121
September 26, 2018
TO:
All U.S. Ford and Lincoln Dealers
SUBJECT:
Customer Satisfaction Program 18N03
Certain 2015-2018 Model Year F-150 and 2017-2018 Model Year F-250-F-550
Vehicles - Door Latch Freezing Concerns
REF:
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD - Safety Recall 17S33
Supplement #1
Dated: September 26, 2018
PROGRAM TERMS
This is a one-time repair program for vehicles that exhibit a door latch freezing symptom. Affected
vehicles are eligible for this repair through October 31, 2028, regardless of vehicle mileage or
warranty start date. Coverage is automatically transferred to subsequent owners. This program will
expire October 31, 2028.
VEHICLES COVERED BY THIS PROGRAM
Vehicle
Model Year
Assembly Plant
F-150
F-250 - F-550
Build Dates
Dearborn
March 12, 2014 through April 12, 2018
Kansas City
August 11, 2014 through April 3, 2018
Kentucky
October 8, 2015 through April 21, 2018
OHAP
February 5, 2016 through April 17, 2018
2015-2018
2017-2018
Affected vehicles are identified in OASIS.
REASON FOR PROVIDING EXTENDED WARRANTY COVERAGE
In the affected vehicles, water entering the doors in cold temperatures can cause door latching
components to freeze. Ford is offering this no charge service to customers that have experienced a
frozen door latch to install additional sealing to the front doors and crew cab rear doors, which will
prevent water intrusion and door latch freezing.
SERVICE ACTION
If an affected vehicle has exhibited a frozen latch, dealers are to install additional sealing to the front
doors and crew cab rear doors, and lubricate certain door latch, door handle and cable components.
This service must be performed at no charge to the vehicle owner.
Note: The technical instructions for this program include all additional steps required to also
complete safety recall 17S33, if 17S33 is open.
 Copyright 2018 Ford Motor Company
OWNER NOTIFICATION MAILING SCHEDULE
Due to the large volume of vehicles affected by this program, owners of affected vehicles will be
notified in six separate mailings. Mailing will begin the week of October 1, 2018, and is expected to
complete by December 31, 2018. Dealers should repair any affected vehicles that experience a frozen
door latch whether or not the customer has received a letter.
ATTACHMENTS
Attachment I:
Administrative Information
Attachment II:
Labor Allowances and Parts Ordering Information
Attachment III:
Technical Information
Attachment IV:
Instructional Video Links
Owner Notification Letters
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
David J. Johnson
 Copyright 2018 Ford Motor Company
ATTACHMENT I
Page 1 of 2
Customer Satisfaction Program 18N03
Certain 2015-2018 Model Year F-150 and 2017-2018 Model Year F-250-F-550 Vehicles
Door Latch Freezing Concerns
OASIS ACTIVATION
OASIS will be activated on September 26, 2018.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will not be activated for this service action.
SOLD VEHICLES
• Only owners with affected vehicles that exhibit the covered condition will be directed to dealers
for repairs.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
Do not perform this program unless the affected vehicle exhibits the covered condition.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this service action.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
The use of rental vehicles is not approved for this program.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual –
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSA’s / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required.
o Ford vehicles - 3 years or 36,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site prior to completing the repair.
 Copyright 2018 Ford Motor Company
ATTACHMENT I
Page 2 of 2
Customer Satisfaction Program 18N03
Certain 2015-2018 Model Year F-150 and 2017-2018 Model Year F-250-F-550 Vehicles
Door Latch Freezing Concerns
CLAIMS PREPARATION AND SUBMISSION
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims, select claim type 31: Field Service Action. The FSA number
18N03 is the sub code.
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with same claim type and sub code as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Provision for Locally Obtained Supplies: Includes XG-11, XG-13, XL-6, TA-30, Cotton
Swabs/Q-Tips®, Isopropyl Alcohol, and brushes.
o Program Code: 18N03
o Misc Expense: OTHER
o Amount: Actual cost up to $8.00
• PROGRAM TERMS: This program will be in effect through December 31, 2028. There is no
mileage limit for this program.
 Copyright 2018 Ford Motor Company
ATTACHMENT II
Page 1 of 2
Customer Satisfaction Program 18N03
Certain 2015-2018 Model Year F-150 and 2017-2018 Model Year F-250-F-550 Vehicles
Door Latch Freezing Concerns
LABOR ALLOWANCES
Only 18N03 open:
Description
Labor Operation
Labor Time
Install Front Door Latch Sealing (All Regular Cab)
18N03B
1.7 Hours
Install Front Door Latch Sealing (All Super Cab)
18N03C
1.7 Hours
Install Front and Rear Door Latch Sealing (All Crew Cab)
18N03D
3.2 Hours
Both 18N03 and Safety Recall 17S33 open:
NOTE: The following labor operations include incremental time for performing 18N03 when
performing safety recall 17S33 is also required. Both 18N03 and 17S33 labor operations must be
claimed on the same repair order, but separate repair order lines.
NOTE: The 17S33 labor operation must be claimed using 17S33 as the sub code. Refer to the
17S33 dealer bulletin for complete 17S33 claiming instructions and part requirements.
Description
Labor
Operation
Labor Time
17S33B
0.9 Hours
18N03E
1.3 Hours
Install Front Door Latch Shields (F-150 Regular Cab)*
Install Front Door Latch Sealing (F-150 Regular Cab)*
Claim both labor operations on separate repair lines
Install Front and Rear Door Latch Shields (F-150 Super Cab)*
17S33C
Install Front Door Latch Sealing (F-150 Super Cab)
18N03F
Claim both labor operations on separate repair lines
Install Front and Rear Door Latch Shields (F-150 Crew Cab)*
17S33D
Install Front and Rear Door Latch Sealing (F-150 Super Cab)
18N03G
Claim both labor operations on separate repair lines
Install Rear Door Latch Shields (F-250-F-550 Crew Cab)*
17S33E
Install Front and Rear Door Latch Sealing (F-250-F-550 Crew Cab)
18N03H
Claim both labor operations on separate repair lines
* Includes time to replace lock rods and transfer buttons and grommets as needed.
 Copyright 2018 Ford Motor Company
1.6 Hours
1.3 Hours
1.5 Hours
2.5 Hours
0.8 Hours
3.0 Hours
ATTACHMENT II
Page 2 of 2
Customer Satisfaction Program 18N03
Certain 2015-2018 Model Year F-150 and 2017-2018 Model Year F-250-F-550 Vehicles
Door Latch Freezing Concerns
PARTS REQUIREMENTS / ORDERING INFORMATION
Order
Quantity
Claim
Quantity
Part Number
Description
FL3Z-16308-L
Front Doors Foam Kit (F-150 Built Prior to December
2016*)
As required
FL3Z-16308-M
Front Doors Foam Kit (F-150 Built December 2016 or
later and All F-Super Duty*)
As required
FL3Z-16308-N
Rear Doors Foam Kit (crew cab only)
As required
XG-13
Motorcraft® Door Latch Grease
XG-11
Motorcraft® High Temperature Grease
XL-6
Motorcraft® Silicone Spray
TA-30
Motorcraft® Silicone Sealant
MISC. OTHER
Cotton Swabs/Q-Tips®
Obtain Locally
Isopropyl Alcohol
Brushes
* Front door foam kit build date usages are approximations.
NOTE: Additional parts required to complete safety recall 17S33, if required, are listed in the 17S33
dealer bulletin.
PARTS REQUIREMENTS / ORDERING INFORMATION (continued)
Order your parts requirements through normal order processing channels. To guarantee the shortest
delivery time, an emergency order for parts must be placed.
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION AND RETURN
Follow the provisions of the Warranty and Policy Manual, Section 1 - WARRANTY PARTS
RETENTION AND RETURN POLICIES.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in
accordance with Policy Procedure Bulletin 4000.
 Copyright 2018 Ford Motor Company
ATTACHMENT IV
Page 1 of 1
Customer Satisfaction Program 18N03
Certain 2015-2018 Model Year F-150 and 2017-2018 Model Year
F-250-F-550 Vehicles - Door Latch Freezing Concerns
INSTRUCTIONAL VIDEO LINKS
Video Links: F-150 shown, F-250-F-550 is similar.
NOTE: The procedures below are listed in the order they are shown in the technical information
(Attachment III).
NOTE: Some videos show the same procedure performed on a vehicle as well as on a bench
for demonstration purposes.
Video 1: Front Door Latch Water Shield Kit Installation - All F-150 Vehicles, If 17S33 Open
Video 2: Front Door Latch Rubber Water Shield Removal And Rubber Water Shield Retaining
Pin Holes Sealing Procedure - All F-150 Vehicles, If Rubber Water Shield Present
Video 3: Front Door Glass Top Run And Outer Belt Moulding Sealing Procedure
Video 4: Door Glass Run Funnel And Door Glass Top Run Installation Procedure - Rear Door
Shown, Front Door Similar
Video 5: Front Door Latch Sealing Procedure
Video 6: Exterior Door Handle Sealing Procedure - Rear Door Shown, Front Door Similar
Video 7: Rear Door Latch Water Shield Kit Installation - Crew Cab Vehicles, If 17S33 Open
Video 8: Rear Door Glass Top Run and Outer Belt Moulding Sealing Procedure
Video 9: Rear Door Latch Sealing Procedure
Video 10: Rear Door Lower Latch Water Shield Kit Installation - F-150 Super Cab Vehicles, If
17S33 Open
 Copyright 2018 Ford Motor Company