JTB00667NAS1

Service Bulletin Details

Public Details for: JTB00667NAS1
A whine noise from the engine may be evident.
- 2019 - 2018 - 2017 -
Models from 2019
Models from 2018
Models from 2017
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JTB00667NAS1 - Whine Noise From Engine Balance Shafts | TOPIx
JTB00667NAS1
TECHNICAL BULLETIN
26 NOV 2018
© Jaguar Land Rover North America, LLC
NOTE: The information in Technical Bulletins is intended for use by trained, professional Technicians with
the knowledge, tools, and equipment required to do the job properly and safely. It informs these
Technicians of conditions that may occur on some vehicles, or provides information that could assist in
proper vehicle service. The procedures should not be performed by 'do-it-yourselfers'. If you are not a
Retailer, do not assume that a condition described affects your vehicle. Contact an authorized Jaguar
service facility to determine whether this bulletin applies to a speciﬁc vehicle.
INFORMATION
SECTION:
303-01
SUBJECT/CONCERN:
Whine Noise From Engine Balance Shafts
AFFECTED VEHICLE RANGE:
MODEL:
MODEL YEAR:
VIN:
APPLICABILITY:
F-PACE (X761)
2017 Onwards
045080 Onwards
INGENIUM I4 2.0L Diesel
XE (X760)
2017
923882-978627
INGENIUM I4 2.0L Diesel
XE (X760)
2017 Onwards
P10168 Onwards
INGENIUM I4 2.0L Diesel
XF (X260)
2017 Onwards
Y11889 Onwards
INGENIUM I4 2.0L Diesel
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MARKETS:
NORTH AMERICA
CONDITION SUMMARY:
SITUATION:
A whine noise from the engine may be evident.
CAUSE:
This may be caused by excessive wear on engine dynamic balance shafts.
ACTION:
Should a customer express this concern, refer to the appropriate Diagnostic Procedure, and only if
necessary Workshop Procedure, below.
PARTS:
F-PACE (X761)
PART NUMBER
DESCRIPTION
QUANTITY
JDE36994
Balance shafts
2
JDE39481
Seal(s) - Crankshaft oil - Rear
1
JDE38485
Seal(s) - Crankshaft oil - Front
1
STC50550
Sealer - Oil pan/engine
1
JDE39146
Bolt(s) - Crankshaft damper
4
T2R15200
Bolt(s) - Drive plate
8
AJ813202
Plug(s) - Oil drain
1
JDE37128
Filter - Engine oil
1
AJ813342
Gasket(s) - HP EGR exhaust manifold
2
AJ813345
Gasket(s) - DPF-to-EGR inlet
1
T2H14088
Gasket(s) - DPF-to-intermediate exhaust
1
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PART NUMBER
DESCRIPTION
QUANTITY
T2H2804
Nut(s) - DPF-to-intermediate exhaust
2
C2D25075
Bolt(s) - Torque converter-to-drive plate
4
T2H11760
Gasket(s) - Turbocharger-to-Catalyst
1
T2R4991
O-ring(s) - A/C
2
C2P24809
O-ring(s) - A/C
4
T4A12521
Circlip(s) - Halfshaft
2
T2H9243
Bolt(s) - Halfshaft
4
T4A18130
Seal(s) - Differential support bracket-to-sump
1
T4A16359
Bolt(s) and washer(s) - Brake caliper
4
C2P12731
Nut(s) - Wheel hub
2
T4N8037
Nut(s) - Track rod end-to-vertical link
2
XR848057
Nut(s) - Stabilizer link, front arm bush, wheel knuckle
6
T2H13852
Plug(s) - Differential oil ﬁll
1
T2H13851
Plug(s) - Differential oil drain
1
T2H3159
Nut(s) - Lower suspension arm ball joint
2
T2H6322
Bolt(s) - Wheel knuckle
2
T2H17786
Bolt(s) - Damper bracket
2
C2P11385
Bolt(s) - Damper bracket
2
ZZZ999
Oil - Engine
6.25L
ZZZ999
Oil - Differential
6.25L
XE (X760), XF (X260)
PART NUMBER
DESCRIPTION
QUANTITY
JDE36994
Balance shafts
2
JDE39481
Seal(s) - Crankshaft oil - Rear
1
JDE38485
Seal(s) - Crankshaft oil - Front
1
STC50550
Sealer - Oil pan/engine
1
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PART NUMBER
DESCRIPTION
QUANTITY
JDE39146
Bolt(s) - Crankshaft damper
4
T2R15200
Bolt(s) - Drive plate
8
AJ813202
Plug(s) - Oil drain
1
JDE37128
Filter - Engine oil
1
AJ813342
Gasket(s) - HP EGR exhaust manifold
2
AJ813345
Gasket(s) - DPF-to-EGR inlet manifold
1
T2H14088
Gasket(s) - DPF-to-intermediate exhaust
1
T2H2804
Nut(s) - DPF-to-intermediate exhaust
2
C2D25075
Bolt(s) - Torque converter-to-drive plate
4
T2H11760
Gasket(s) - Turbocharger-to-catalyst
1
T2R4991
O-ring(s) - A/C
2
C2P24809
O-ring(s) - A/C
4
T2H18669
Bolt(s) and washer(s) - Brake caliper
4
C2P12731
Nut(s) - Wheel hub
2
T4N8037
Nut(s) - Track rod end-to-vertical link
2
XR848057
Nut(s) - Stabilizer link, front arm bush, wheel knuckle
6
T2H3159
Nut(s) - Lower suspension arm ball joint
2
T2H6322
Bolt(s) - Wheel knuckle
2
T2H17786
Bolt(s) - Shock absorber yoke
2
C2P11385
Bolt(s) - Shock absorber yoke
2
C2D23748
Circlip(s) - Halfshaft
2
T2H9243
Bolt(s) - Halfshaft
4
C2D27326
Seal(s) - Differential support bracket-to-oil pan
1
ZZZ999
Oil - Engine
6.25L
TOOLS:
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

Jaguar Land Roverapproved
Midtronics battery
power supply
Jaguar Land Roverapproved
diagnostic
equipment with
latest SDD
Software
Management Pack
WARRANTY:
NOTES:
If the vehicle has returned with the same customer complaint, perform the Workshop Procedure
using part number JDE40476. This part has a restriction applied to it and retailers may be
requested to provide evidence of the reported defect before the parts are released to complete
a repeat repair.
An allowance of $106.94 USD or local equivalent is provided for the locally sourced engine oil
(6.25L).
F-PACE ONLY: an allowance $41.60 USD or local equivalent is provided for the locally sourced
differential oil (1.0L).
NOTES:
Repair procedures are under constant review, and therefore times are subject to change; those
quoted here must be taken as guidance only. Always refer to JLR claims submission system to
obtain the latest repair time.
The JLR Claims Submission System requires the use of causal part numbers. Labor only claims
must show the causal part number with a quantity of zero.
DESCRIPTION
SRO
TIME
(HOURS)
CONDITION
CODE
CAUSAL
PART
Balance shaft assembly - Renew with auto transmission - FPACE (X761; AWD)
12.49.16
11.8
05
JDE36994
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DESCRIPTION
SRO
TIME
(HOURS)
CONDITION
CODE
CAUSAL
PART
Balance shaft assembly - Renew with auto transmission - XE
(X760; AWD)
12.49.16
11.6
05
JDE36994
Balance shaft assembly - Renew with auto transmission - XE
(X760; RWD)
12.49.16
10.8
05
JDE36994
Balance shaft assembly - Renew with auto transmission - XF
(X260; AWD)
12.49.16
11.6
05
JDE36994
Balance shaft assembly - Renew with auto transmission - XF
(X260; RWD)
12.49.16
10.9
05
JDE36994
Diagnosis
80.30.12
0.3
05
JDE36994
NOTE:
Normal Warranty procedures apply.
DIAGNOSTIC PROCEDURE 'A':
This Diagnostic Procedure is for 2017MY vehicles ONLY.
1
Remove the accessory drive belt (see TOPIx Workshop Manual section 303-05: Accessory Drive INGENIUM I4 2.0L Diesel - Removal and Installation - Accessory Drive Belt)
2
Verify whine noise is from the engine dynamic balance shafts:
1 Start the engine.
If the whine noise is not evident, do not continue with this Technical Bulletin.
Switch the engine OFF.
Install the accessory drive belt (see TOPIx Workshop Manual section 303-05:
Accessory Drive - INGENIUM I4 2.0L Diesel - Removal and Installation Accessory Drive Belt).
Perform normal diagnosis (see TOPIx Workshop Manul section 303-01A:
Engine - INGENIUM I4 2.0L Diesel -- Diagnosis and Testing).
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If the whine noise is evident, switch the engine OFF and then go to Step 3.
CAUTIONS:
A Jaguar Land Rover-approved Midtronics battery power supply must be connected to the
vehicle startup battery.
All ignition ON/OFF requests MUST be performed; failure to do these steps may cause damage
to vehicle control modules.
3
Connect the Jaguar Land Rover-approved Midtronics battery power supply to the vehicle startup
battery.
4
NOTE:
The Jaguar Land Rover-approved diagnostic equipment must be loaded with SDD155.01
Software Management Pack v306 (or later).
Connect the Jaguar Land Rover-approved diagnostic equipment to the vehicle and begin a new
session.
5
6
Follow all on-screen instructions.
NOTE:
SDD/PATHFINDER must be closed before opening the Manual Patch downloader.
Select Manual Patch icon on the Application Launcher screen.
A pop-up will be displayed for Manual Patch downloader.
7
Enter MP_JLR_C0010 in the 'Patch Name' ﬁeld.
8
Select Start.
The Manual Patch downloader will then download the manual patch.
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1 Follow all on-screen instructions until the download has ﬁnished successfully and a
message asking the user to conﬁrm that the application can run the manual patch is
displayed.
9
Select Yes.
1 Follow all on-screen instructions until the application has ﬁnished successfully and the
message Successfully downloaded and started manual patch. Please make sure that
the patch has installed successfully. is displayed.
This message will display for 10 seconds.
10
Start a new diagnostic session.
11
Follow all on-screen instructions.
NOTE:
The IDU2 kit (part number JLR-IDU2-ROW) contains the IDU2 and NVH sensor. The NVH sensor
may require charging prior to use. Full instructions on how and when to use the tooling are
displayed within the IDU2 application on SDD.
12
If the hyperlink is not available:
1 Select Diagnosis from the Session Type screen.
2 Select the Selected Symptoms tab and the select:
Powertrain - Engine System - Engine Performance - Noises.
3 Select the Recommendations tab.
4 Select Run to perform the 'Noise vibration and harshness - Engine diagnostic option.
If the IDU2 application passes, switch the engine OFF and then raise a TA (Technical
Assistance).
If the IDU2 application fails, switch the engine OFF and then go to the Workshop
Procedure below.
13
Exit the current session.
1 Select the Session tab.
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2 Select the Close Session option.
14
Disconnect the diagnostic equipment and battery power supply from the vehicle.
DIAGNOSTIC PROCEDURE 'B':
This Diagnostic Procedure is for 2018MY-onwards vehicles ONLY.
1
Remove the accessory drive belt (see TOPIx Workshop Manual section 303-05: Accessory Drive INGENIUM I4 2.0L Diesel - Removal and Installation - Accessory Drive Belt)
2
Verify the whine noise is from the engine dynamic balance shafts:
1 Start the engine.
If the whine noise is not evident, do not continue with this Technical Bulletin.
Switch the engine OFF.
Install the accessory drive belt (see TOPIx Workshop Manual section 303-05:
Accessory Drive - INGENIUM I4 2.0L Diesel - Removal and Installation Accessory Drive Belt).
Perform normal diagnosis (see TOPIx Workshop Manul section 303-01A:
Engine - INGENIUM I4 2.0L Diesel -- Diagnosis and Testing).
If the whine noise is evident, switch the engine OFF and then go to Step 3.
3
Make sure the whine noise is NOT from the turbocharger.
If the whine noise is from the turbocharger, do not continue with this Technical
Bulletin.
Switch the engine OFF.
Install the accessory drive belt (see TOPIx Workshop Manual section 303-05:
Accessory Drive - INGENIUM I4 2.0L Diesel - Removal and Installation Accessory Drive Belt).
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Perform normal diagnosis (see TOPIx Workshop Manul section 303-01A:
Engine - INGENIUM I4 2.0L Diesel -- Diagnosis and Testing).
If the noise is not from the turbocharger, switch the engine OFF and then go to the
Workshop Procedure below.
WORKSHOP PROCEDURE:
1
Replace the balance shafts (see TOPIx Workshop Manual section: 303-01A: Engine - INGENIUM I4
2.0L Diesel -- Removal and Installation - Balance Shaft Assembly)
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