SSM73874

12/6/2018
TOPIx - SSM73874 - Emergency call button does not illuminate when carrying out PDI activation
Reference
SSM73874
Models
E-PACE / X540
F-PACE / X761
XE / X760
XF / X260
Title
Emergency call button does not illuminate when carrying out PDI activation
Category
Electrical
Last modified
14-Nov-2018 00:00:00
Symptom
207000 Entertainment Systems
Content
Issue: When carrying out the Pre Delivery Inspection routine using Pathfinder the e-call button may not
illuminate and/ or ‘SOS is not available’ displayed on the instrument Cluster’ due to activation failure.
Cause: An error with the in-market database may prevent the Telematics Control Unit (TCU) changing
the operational mode to ‘Activated’ from ‘Pre-activated’.
Action: If the TCU activation fails during the PDI, please carry out the following steps:
1. Ensure the engine is running.
2. Update the TCU software using Pathfinder P160 onwards.
3. Run the telematics server check following the TCU software update.
4. Continue the PDI process using Pathfinder.
Note: If the vehicle does not successfully activate TCU Connected Car services after carrying out the
above steps, please raise an ePQR including the following details:
1. Session files.
2. Confirmation of process followed and the SSM number above.
3. Date/ time of all manual activation attempts.
4. Vehicle VIN.
5. TCU serial number and photograph of the TCU label.
VIN range as follows:
X761 18MY - SADCK2FX1JA290286
X760 18 MY - SAJAE4FX7JCP37375
X260 18 MY - SAJBB4AN8JCY67717
X540 18 MY - SADFJ2FX6J1Z07424
Technicians - Please rate this SSM and provide comments so that future communications can be
improved.
1 = Poor – Basic information provided – The SSM does not help me resolve the customer concern.
https://topix.landrover.jlrext.com/topix/content/document/view?id=941821
1/2
12/6/2018
TOPIx - SSM73874 - Emergency call button does not illuminate when carrying out PDI activation
3 = Average – Adequate information provided – The SSM partially helps me resolve the customer
concern.
5 = Excellent – All required information provided to resolve the customer concern.
https://topix.landrover.jlrext.com/topix/content/document/view?id=941821
2/2