Infiniti USA Q4

Service Bulletin Details

Public Details for: Infiniti USA Q4

Subject: takata completion objectives for q4 infiniti is continuing to ask its retailers to urgently help increase customer participation in the takata recalls to help it achieve 100% customer recall participation for the following vehicle

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Infiniti USA
Electronic Field Communication
INFORMATION
Date: January 29, 2019
To: RAMs, FOMs, & RSOMs
Subject: Takata Completion Objectives for Q4
INFINITI is continuing to ask its retailers to urgently help increase customer participation in the
Takata recalls to help it achieve 100% customer recall participation for the following vehicles:
 2001 I30
 2002-04 I35
 2003-08 FX
 2002-03 QX4
 2006-10 M Sedan
INFINITI expects to upload the next refreshed owner list to DBS around the middle of February. At
the time of monthly updates, we reassign owner lists based on retailer buy/sells. We anticipate having
this automated within DBS by the end of the fiscal year.
This is an extremely serious safety issue and INFINITI is taking significant and unprecedented steps to
increase client recall participation but it needs retailer help to achieve its remedy goals. A separate
communication will be released later this week informing regional personnel of the requirements for
bonus payout in Q4. The Q4 objective is based on the average number of repairs in Q3 multiplied by
the number of service days in Q4 (Mon-Sat minus any holidays).
RGN
62
72
82
92
ISR
IER
INR
IWR
Opportunity
(# VINs) for
Q4
36,608
28,730
14,498
20,335
100,171
Q4
Objectives
Straight line ‐
Open VINs
2,709
2,126
1,073
1,505
7,413
Q4
Repairs
per Day
36
28
14
20
98
% of Obj
Variance
from Q3 Complete as of
1/28/19
Repairs
per Day
19.4%
11
18.7%
6
20.9%
1
28.3%
‐2
21.2%
16
Retailer engagement is critical with this effort. It is a company-wide responsibility to make it a priority
to replace these dangerous airbag inflators in affected vehicles. Further, increasing recall participation
represents significant gross profit opportunity for our retailers. Regional personnel can access current
completions via the tableau Takata tracker
(https://tableau.na.nissan.biz/#/site/SLSMKG/views/TakataCampaignReport/TakataCampaign?:iid
=1). Q4 objectives will be updated in the tableau Takata tracker by the end of the week, but current
overall completion rates are included above.
Originator: Craig Nangle
Phone: 615-725-0126
Email: [email protected]
Division: Aftersales
Department: Retailer Support