Nissan Aftersale
Service Bulletin Details
Public Details for: Nissan Aftersale
Subject: takata completion objectives for q4 nissan is continuing to ask its dealers to urgently help increase customer participation in the takata recalls and to help it achieve 100% customer recall participation for the following vehicle
- 2012 - 2011 - 2010 - 2009 - 2008 - 2007 - 2006 - 2005 - 2004 - 2003 - 2002 - 2001 -
Models from 2012
| 2012 NISSAN VERSA |
Models from 2011
| 2011 NISSAN VERSA |
Models from 2010
| 2010 NISSAN VERSA |
Models from 2009
| 2009 NISSAN VERSA |
Models from 2008
| 2008 NISSAN VERSA |
Models from 2007
| 2007 NISSAN VERSA |
Models from 2006
| 2006 NISSAN SENTRA |
Models from 2005
| 2005 NISSAN SENTRA |
Models from 2004
| 2004 NISSAN PATHFINDER |
| 2004 NISSAN SENTRA |
Models from 2001
| 2001 NISSAN MAXIMA |
Nissan Aftersales Division Electronic Field Communication INFORMATION Date: January 29, 2019 To: RAMs, FOMs, & SDMs Subject: Takata Completion Objectives for Q4 Nissan is continuing to ask its dealers to urgently help increase customer participation in the Takata recalls and to help it achieve 100% customer recall participation for the following vehicles: • 2007-11 Versa Sedan • 2007-12 Versa Hatchback • 2002-06 Sentra • 2002-04 Pathfinder • 2001-03 Maxima Nissan expects to upload the next refreshed owner list to DBS by the middle of February. At the time of monthly updates, we reassign owner lists based on dealer buy/sells. We anticipate having this automated within DBS by the end of the fiscal year. This is an extremely serious safety issue and Nissan is taking significant and unprecedented steps to increase customer recall participation but it needs dealer help to achieve its remedy goals. A separate communication will be released later this week informing regional personnel of the requirements for bonus payout in Q4. The Q4 objective is based on the average number of repairs in Q3 multiplied by the number of service days in Q4 (Mon-Sat minus any holidays). Q4 Objectives Straight Line Open VINs RGN 24 MWR 26 NER 32 CR 34 SER 36 MAR 42 MTN 44 WR 48 NWR TOTAL: 80,080 117,464 131,366 153,266 73,761 59,491 99,303 31,234 745,965 10,108 10,871 8,360 10,640 8,512 5,624 7,600 3,800 65,515 Q4 Repairs per day Variance from Q3 Repairs per Day % of Obj Complete as of 1/28/19 130 148 110 143 113 74 100 50 2 5 13 10 4 2 13 0 18.5% 18.4% 21.6% 22.3% 18.9% 19.9% 21.0% 18.6% 868 49 20.0% Dealer engagement is critical with this effort. It is a company-wide responsibility to make it a priority to replace these dangerous airbag inflators in affected vehicles. Further, increasing recall participation represents significant gross profit opportunity for our dealers. Regional personnel can access current completions via the tableau Takata tracker (https://tableau.na.nissan.biz/#/site/SLSMKG/views/TakataCampaignReport/TakataCampaign?:iid =3 ). Q4 objectives will be updated by the end of the week in the tableau Takata tracker, but current overall completion rates are included above. . Originator: Craig Nangle Phone: 615-725-0126 Email: [email protected] Division: Aftersales Department: Dealer Support