A871783 2042340-
Service Bulletin Details
Public Details for: A871783 2042340-
This technical service bulletin instructs the reader to replace the refrigerant hose for air conditioning that won't cool.
Models from 2017
2017 AUDI Q3 |
Models from 2016
2016 AUDI Q3 |
Models from 2015
2015 AUDI Q3 |
87 Air conditioning does not blow cold 87 17 83 2042340/4 September 25, 2017. Supersedes Technical Service Bulletin Group 87 number 16-78 dated November 9, 2016 for reasons listed below. Model(s) Year VIN Range Vehicle-Specific Equipment Q3 2015 - 2016 All Not Applicable Q3 2017 000001 - 007836 Not Applicable Condition REVISION HISTORY Revision Date Purpose 4 - Revised Warranty (Added GFF allowance) 3 11/09/2016 Revised header data (New solution VIN break) 2 06/28/2016 Revised Required Parts and Tools (Added refrigerant and PAG oil) The air conditioning does not cool. No DTCs are stored in the heating and air conditioning electronics control module, J255 (address word 0008). Technical Background The technical diagnosis reveals that there is no refrigerant in the circuit. The refrigerant hose that connects the suction side of the compressor to the condenser is found to be damaged, as the rubber portion of the hose is making contact with the compressor pulley (Figure 1 and Figure 2). A production issue with the assembly gauge used during assembly of the hose was found. This issue caused the hose to be assembled with an incorrect geometry. As a result, the lie intended to keep the hose away from the air Page 1 of 4 © 2017 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. conditioning compressor pulley was compromised. Figure 1. Point of hose contact with air conditioning compressor pulley. Figure 2. Point of hose contact with air conditioning compressor pulley – rear view. Production Solution The refrigerant hose assembly gauge was corrected in production. Service Replace the damaged refrigerant hose and ensure that the natural lie of the hose is away from the air conditioning compressor pulley. Evacuate and recharge the refrigerant circuit and replace any lost PAG oil that may have been discharged from the system. Failure to maintain the correct total amount of PAG oil in the circuit will lead to premature air conditioning compressor failure. Page 2 of 4 © 2017 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Warranty Claim Type: 110 up to 48 Months/50,000 Miles. G10 for CPO Covered Vehicles – Verify Owner. If vehicle is outside any warranty, this Technical Service Bulletin is informational only. Service Number: 8743 Damage Code: 0010 Labor Operations: Refrigerant hose remove + reinstall 8745 1900 160 TU Refrigerant drain and fill 8703 1700 60 TU GFF 0150 0000 Time stated on diagnostic protocol (Max 10 TU) Road test prior to service procedure No allowance 0 TU Road test after service procedure No allowance 0 TU Diagnostic Time: Technical diagnosis at dealer’s discretion (Refer to Section 2.2.1.2 and Audi Warranty Online for DADP allowance details) Claim Comment: As per TSB #2042340/4 All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures Manual. Claims are subject to review or audit by Audi Warranty. Required Parts and Tools Part Number Part Description Quantity 8U0820721F Air conditioner hose 1 ZVP000134 Refrigerant R134 535g (19 oz.) (Max) (Outside Material) Page 3 of 4 © 2017 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. G 052300A2 0.5 (Max) PAG oil for Denso compressor Additional Information All parts and service references provided in this TSB (2042340) are subject to change and/or removal. Always check with your Parts Department and service manuals for the latest information. ©2017 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites without the prior expressed written permission of the publisher. Page 4 of 4 © 2017 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.