SA-001-19
Service Bulletin Details
Public Details for: SA-001-19
Apple carplay? / android auto? Frequently asked questions (faq)
- 2019 - 2018 - 2017 - 2016 - 2015 - 2014 -
Models from 2019
2019 MAZDA CX-3 |
2019 MAZDA CX-5 |
2019 MAZDA CX-9 |
2019 MAZDA MX-5 |
Models from 2018
2018 MAZDA CX-3 |
2018 MAZDA CX-5 |
2018 MAZDA CX-9 |
2018 MAZDA MAZDA3 |
2018 MAZDA MAZDA6 |
2018 MAZDA MX-5 |
Models from 2017
2017 MAZDA CX-3 |
2017 MAZDA CX-5 |
2017 MAZDA CX-9 |
2017 MAZDA MAZDA3 |
2017 MAZDA MAZDA6 |
2017 MAZDA MX-5 |
Models from 2016
2016 MAZDA CX-3 |
2016 MAZDA CX-5 |
2016 MAZDA CX-9 |
2016 MAZDA MAZDA3 |
2016 MAZDA MAZDA6 |
2016 MAZDA MX-5 |
Models from 2015
2015 MAZDA MAZDA3 |
Models from 2014
2014 MAZDA MAZDA3 |
Service Alert Mazda North American Operations Irvine, CA 92618-2922 Subject: APPLE CARPLAY™ / ANDROID AUTO™ FREQUENTLY ASKED QUESTIONS (FAQ) Service Alert No.: SA-001/19 Last Issued: 01/04/2019 BULLETIN NOTES This Service Alert supersedes the previously issued SAs listed below. The changes are noted below in Red. Previously Issued SAs: Date(s) Issued SA-046/18 11/6/18 and 10/24/18 APPLICABLE MODEL(S)/VINS 2014-2018 Mazda3 2016-2018 Mazda6 2016-2019 CX-3 2016-2019 CX-5 2016-2019 CX-9 2016-2019 MX-5 DESCRIPTION Frequently Asked Questions (FAQ) FAQ Answer Click the model below for the Installation instructions: 1. Mazda3 The installation instructions are missing 2. Mazda6 from the Smartphone Screen Mirroring 3. MX-5 Kit (Apple CarPlay™/Android Auto™ 4. CX-3 retrofit installation kit) 5. 2016 CX-5 6. 2017-2018 CX-5 7. CX-9 Cannot operate Apple CarPlay™ Refer to MGSS online CANNOT OPERATE Apple CarPlayTM [ENTERTAINMENT SYSTEM [WITH CENTER DISPLAY]] Cannot operate Android Auto™ Refer to MGSS online CANNOT OPERATE Android AutoTM [ENTERTAINMENT SYSTEM [WITH CENTER DISPLAY]] Page 1 of 8 CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/ equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies, customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means, electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in writing. © 2019 Mazda North American Operations, U.S.A. Service Alert No.: SA-001/19 Last Issued: 01/04/2019 Cannot operate Android Auto™ or some functions do not work. During Android Auto set up, all permissions and requests may have not been accepted by the customer. Do the following: 1. Detete Android Auto from the customers phone. 2. Unpair the customers phone from the vehicle. 2. Connect the customers phone to the smartphone USB port. Note: Use a high-quality, certified USB cable. 3. During Android Auto set up, accept all permissions and requests. Where do I find support for Apple CarPlay™ Go to Apple Support Where do I find support for Android Auto™ Go to Android Auto Help 1. iPhone 5 or above 2. For best performance, update iPhone to the latest iOS version 3. Apple Lightning® to USB cable or a high-quality, certified What phone do I need to operate Apple USB cable CarPlay™ 4. Siri® must be enabled to use Apple CarPlay For additional information, go to Mazdausa.com -> OWNERS -> HOW TO USE -> OWNER’S MANUALS -> APPLE CARPLAY QUICK START GUIDE What phone do I need to operate Android Auto™ 1. Android phone running 5.0 (Lollipop) or higher 2. Android 6.0 (Marshmallow) or higher is recommended 3. High-quality, certified USB cable For additional information, go to Mazdausa.com -> OWNERS -> HOW TO USE -> OWNER’S MANUALS -> ANDROID AUTO QUICK START GUIDE 1. Confirm that the USB cable is connected to the port labeled with a smartphone icon. Cannot operate Apple CarPlay™ or Android Auto™ 2. Confirm that a high-quality certified USB cable is used. Page 2 of 8 CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/ equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies, customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means, electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in writing. © 2019 Mazda North American Operations, U.S.A. Service Alert No.: SA-001/19 Last Issued: 01/04/2019 Apple CarPlay™ The Waze app or the Google Maps app is not displayed in the menu. 1. Waze Requirement - iPhone iOS 12.0 or higher and Waze version 4.43.4 or higher. 2. Google Maps Requirement - iPhone iOS 12.0 or higher. This may be caused by USB Cable Set Kit (P/N C922-V6-605) installation error. The hardware was installed before CMU software update by USB flash drive. Cannot update CMU software after USB Failure: Cable Set Kit (P/N C922-V6-605) In some cases, the CMU will not recognize the new HUB unit, so installation. CMU software update by USB flash drive is not possible. Recovery: Proceed to Repair Procedure. Confirm that the Navigation SD Card was transfered from the old USB HUB unit to the new USB HUB unit. MAZDA CONNECT Navigation system is inoperative after USB Cable Set Kit (P/N C922-V6-605) installation. Page 3 of 8 CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/ equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies, customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means, electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in writing. © 2019 Mazda North American Operations, U.S.A. Service Alert No.: SA-001/19 Last Issued: 01/04/2019 When using the steering wheel Voice Command button, the navigation system defaults to the Apple Maps app. Waze app Voice command is possible when selecting the Waze voice icon. Apple CarPlay™ The Waze app or the Google Maps app does not open when using the steering wheel Voice Command button to set a navigation destination. Google Maps app Voice command is possible when selecting the Google Maps voice icon. Page 4 of 8 CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/ equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies, customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means, electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in writing. © 2019 Mazda North American Operations, U.S.A. Service Alert No.: SA-001/19 Last Issued: 01/04/2019 When using the steering wheel Voice Command button to set a navigation destination, Android Auto™ defaults to the last navigation app that was used. Select the "Maps and Navigation" icon to set your default navigation app. Android Auto™ The wrong navigation app opens when using the steering wheel Voice Command button. Page 5 of 8 CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/ equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies, customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means, electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in writing. © 2019 Mazda North American Operations, U.S.A. Service Alert No.: SA-001/19 Last Issued: 01/04/2019 This may be caused by Apple iPhone IOS 12.0 update. The customer sets a navigation destination on Google Maps, then sets a navigation destination on MAZDA CONNECT, double voice navigation is heard through the vehicle speakers. Example: Apple iPhone software IOS 12.0 update Apple CarPlay™ Double voice navigation is heard through the vehicle speakers. NG Google Maps destination set --> MAZDA CONNECT destination set MAZDA CONNECT destination set --> Google Maps destination set (double voice) Good Repair - This is an Apple IOS 12.0 issue. No vehicle repair is necessary. REPAIR PROCEDURE (Cannot install CMU software after USB Cable Set Kit (P/N C922-V6-605) installation) 1. Disconnect the new USB HUB unit and the new USB cables from the CMU. Page 6 of 8 CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/ equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies, customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means, electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in writing. © 2019 Mazda North American Operations, U.S.A. Service Alert No.: SA-001/19 Last Issued: 01/04/2019 2. Connect the old USB HUB unit and the old USB cable to the CMU. Page 7 of 8 CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/ equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies, customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means, electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in writing. © 2019 Mazda North American Operations, U.S.A. Service Alert No.: SA-001/19 Last Issued: 01/04/2019 3. Update the CMU to software version 70.00.021B or later by USB flash drive. 4. Remove the old USB HUB unit and disconnect the old USB cable from the CMU. 5. Re-connect the new USB HUB unit and the new USB cables to the CMU. Page 8 of 8 CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/ equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies, customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means, electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in writing. © 2019 Mazda North American Operations, U.S.A.