SA-006-19
Service Bulletin Details
Public Details for: SA-006-19
Some customers may complain about a mazda connect system reboot or blank screen. Use the flowchart below to repair the vehicle.
Models from 2018
| 2018 MAZDA CX-3 |
| 2018 MAZDA CX-5 |
| 2018 MAZDA CX-9 |
| 2018 MAZDA MAZDA3 |
| 2018 MAZDA MAZDA6 |
| 2018 MAZDA MX-5 |
Models from 2017
| 2017 MAZDA CX-3 |
| 2017 MAZDA CX-5 |
| 2017 MAZDA CX-9 |
| 2017 MAZDA MAZDA3 |
| 2017 MAZDA MAZDA6 |
| 2017 MAZDA MX-5 |
Models from 2016
| 2016 MAZDA CX-3 |
| 2016 MAZDA CX-5 |
| 2016 MAZDA CX-9 |
| 2016 MAZDA MAZDA3 |
| 2016 MAZDA MAZDA6 |
| 2016 MAZDA MX-5 |
Service Alert Mazda North American Operations Irvine, CA 92618-2922 Subject: MAZDA CONNECT REBOOT OR BLANK SCREEN Service Alert No.: SA-006/19 Last Issued: 02/04/2019 BULLETIN NOTES This Service Alert supersedes previously issued Service Alert(s) listed below. The changes are noted below in Red. Previously Issued Service Alert(s): Date(s) Issued SA-047/18 11/06/2018 and 12/17/2018 APPLICABLE MODEL(S)/VINS 2014-2018 Mazda3 2016-2018 Mazda6 2016-2019 CX-3 2016-2019 CX-5 2016-2019 CX-9 2016-2019 MX-5 DESCRIPTION Some customers may complain about a MAZDA CONNECT system reboot or blank screen. Use the flowchart below to repair the vehicle. Page 1 of 9 CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/ equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies, customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means, electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in writing. © 2019 Mazda North American Operations, U.S.A. Service Alert No.: SA-006/19 Last Issued: 02/04/2019 REPAIR PROCEDURE Flowchart Page 2 of 9 CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/ equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies, customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means, electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in writing. © 2019 Mazda North American Operations, U.S.A. Service Alert No.: SA-006/19 Last Issued: 02/04/2019 Page 3 of 9 CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/ equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies, customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means, electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in writing. © 2019 Mazda North American Operations, U.S.A. Service Alert No.: SA-006/19 Last Issued: 02/04/2019 Page 4 of 9 CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/ equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies, customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means, electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in writing. © 2019 Mazda North American Operations, U.S.A. Service Alert No.: SA-006/19 Last Issued: 02/04/2019 Page 5 of 9 CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/ equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies, customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means, electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in writing. © 2019 Mazda North American Operations, U.S.A. Service Alert No.: SA-006/19 Last Issued: 02/04/2019 Flowchart Links 09-034/17 - CENTER DISPLAY TURNS BLACK WHILE DRIVING 09-044/15 - MAZDA CONNECT SHUTS DOWN AND DOES NOT REBOOT Latest CMU software version Update CMU software Retrieve CMU data Measure reboot time 09-020/18 - CONNECTIVITY MASTER UNIT / HANDS-FREE BLUETOOTH MODULE / TEXT MESSAGING TROUBLESHOOTING PROCEDURE 09-001/18 - MAZDA CONNECT REBOOTS OR SCREEN TURNS BLACK MT-002/18 - MAZDA CONNECT AUDIO SOURCE AHA / PANDORA / STITCHER / BLUETOOTH® IMPROPER OPERATION WHEN CONNECTED TO USB PORT Device compatibility 2018 Mazda6 Blank Screen Repair Procedure Page 6 of 9 CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/ equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies, customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means, electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in writing. © 2019 Mazda North American Operations, U.S.A. Service Alert No.: SA-006/19 Last Issued: 02/04/2019 Measure Reboot Time Start your stopwatch (or phone stopwatch app) the instant the Mazda logo appears. It may disappear for a second and reappear, do not stop your stopwatch yet. The HOME screen will appear, do not stop your stopwatch yet. As soon as the screen goes blank, stop your stopwatch. This is the reboot time. If possible, repeat 2-3 times to get an accurate time to ensure correct diagnosis. Page 7 of 9 CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/ equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies, customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means, electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in writing. © 2019 Mazda North American Operations, U.S.A. Service Alert No.: SA-006/19 Last Issued: 02/04/2019 Page 8 of 9 CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/ equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies, customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means, electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in writing. © 2019 Mazda North American Operations, U.S.A. Service Alert No.: SA-006/19 Last Issued: 02/04/2019 2018 Mazda6 Blank Screen Repair Procedure 1. Verify customer concern. 2. Are there DTCs stored for the Connectivity Master Unit (CMU)? Yes - Diagnose DTCs per MGSS online instructions. No - Proceed to next step. 3. Retrieve CMU data. 4. Contact hotline. 5. Upload CMU data to Siebel. 6. Repair the vehicle per hotline instructions. 7. Verify repair. Page 9 of 9 CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/ equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies, customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means, electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in writing. © 2019 Mazda North American Operations, U.S.A.