090089016F
Service Bulletin Details
Public Details for: 090089016F
This warranty nonadministrative bulletin provides information on the proper use of the labor operation 0600014.
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Models from 2019
Models from 2018
Models from 2017
Models from 2016
Models from 2015
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Models from 2013
Models from 2012
Models from 2011
Models from 2010
Service Bulletin Bulletin No.: 09-00-89-016F Date: February, 2019 WARRANTY ADMINISTRATION Subject: Labor Operation 0600014 – Suspected Tampering or Vehicle Modifications Models: 2019 and Prior GM Passenger Cars and Trucks Attention: This Bulletin also applies to any of the above models that may be Export from North America vehicles. This Bulletin has been revised to add the 2018 and 2019 Model Years and update the US Dealers Notification information. Please discard Corporate Bulletin Number 09-00-89-016E. The purpose of this warranty administration bulletin is to provide retail and wholesale service personnel with the policies/procedures and the warranty claims submission procedures that support the suspicion of tampering to a vehicle's electrical, chassis/body or propulsion system. Labor Operation 0600014 – Suspected Tampering Labor operation 0600014, Documentation of Vehicle Tampering or Non-GM Vehicle Modifications can be used to reimburse the dealership for the time used to identify and document customer concerns that the dealership has determined are the result of tampering or non-GM vehicle modifications to a vehicle. Tampering is defined as causing intentional modification to a vehicle or vehicle components and is not covered under the terms of the GM New Vehicle Limited Warranty. Tampering can include, but is not limited to: • inducing an electrical component and/or system failures • disconnecting wires or connectors • intentional contamination of fluids Non-GM vehicle modifications include, but are not limited to: • installation of non-GM accessories • installation of suspension lowering or lift kits • installation of aftermarket tires and/or wheels • installation of “power-up chip” and/or non-GM control module calibrations. Copyright 2019 General Motors LLC. All Rights Reserved. The new 0600014 labor operation is to be used to reimburse the dealership for identifying and documenting tampering or non-GM vehicle modifications. If tampering and/or non-GM vehicle modifications are suspected as the root cause for a customer's concerns, please follow the guidelines below: • When the 0600014 labor operation is used, thoroughly document your findings on the job card to support the use of the 0600014 labor operation. All straight time must be documented and authorized by Service Management. • The 0600014 labor operation can be used independently. • The job card must document accurate and detailed facts supporting the condition and cause. Attach to the transaction any supporting photographs or applicable documentation. • U.S. Dealers: Notify the District Manager Aftersales (DMA) of the situation. • Canadian Dealers: Notify the District Manager Customer Care and Service Process (DM-CCSP) of the situation. If the dealership management in concert with the FOM/DM-CCSP decides, in the interest of customer satisfaction, to perform repairs related to tampering or non-GM vehicle modifications, the repair order must clearly document that the work performed is not being done to correct a warrantable defect in material or workmanship. Transactions should be submitted using the appropriate repair labor operation and the dealer must check the Customer Enthusiasm indicator in Global Warranty Management. Dealer Service Management must be involved in any situation that would justify the use of labor operation 0600014 and all claims will have to be submitted with “Request for GM Authorization” routed to the Warranty Support Center (WSC) or District Manager - Customer Care and Service Process (DM-CCSP) in Canada. Page 2 February, 2019 Bulletin No.: 09-00-89-016F With the proper documentation, and with the assistance of your Zone Team members, it may be appropriate to initiate the Warranty Block procedures outlined in the GM Service Policy & Procedures Manual. Global Warranty Management (GWM) Example Repair Performed Part Count Part No. CC Labor Op Labor Hours Suspected Tampering 0 — 090 0600014 0.2 GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the information. WE SUPPORT VOLUNTARY TECHNICIAN CERTIFICATION