JTB00578NAS3

Service Bulletin Details

Public Details for: JTB00578NAS3

The keyless entry system lock function may not operate or operates intermittently.

- 2019 - 2018 - 2017 -

Models from 2019

Models from 2018

Models from 2017

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JTB00578NAS3
TECHNICAL BULLETIN
20 FEB 2019
© Jaguar Land Rover North America, LLC
NOTE: The information in Technical Bulletins is intended for use by trained, professional Technicians with
the knowledge, tools, and equipment required to do the job properly and safely. It informs these
Technicians of conditions that may occur on some vehicles, or provides information that could assist in
proper vehicle service. The procedures should not be performed by 'do-it-yourselfers'. If you are not a
Retailer, do not assume that a condition described affects your vehicle. Contact an authorized Jaguar
service facility to determine whether this bulletin applies to a speciﬁc vehicle.
INFORMATION
This reissue replaces all previous versions. Please destroy all previous versions.
Changes are highlighted in blue
SECTION:
501-14: Handles, Locks, Latches and Entry Systems
SUBJECT/CONCERN:
Keyless Entry System Lock Function May Not Operate and/or Operates Intermittently
AFFECTED VEHICLE RANGE:
MODEL:
F-PACE (X761)
MODEL YEAR:
2017
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VIN:
045068-099996
ASSEMBLY PLANT:
Solihull
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MODEL:
MODEL YEAR:
VIN:
ASSEMBLY PLANT:
F-PACE (X761)
2017
488002-499998
Solihull
F-PACE (X761)
2017-2018
880002-899997
Solihull
F-PACE (X761)
2018 Onwards
240000 Onwards
Solihull
XE (X760)
2017 Onwards
P10168 Onwards
Castle Bromwich
XF (X260)
2016 Onwards
Y00461 Onwards
Castle Bromwich
MARKETS:
NORTH AMERICA
CONDITION SUMMARY:
SITUATION:
The keyless entry system lock function may not operate or operates intermittently.
CAUSE:
This may be caused by water ingress into the exterior door handles preventing correct operation of the
keyless entry lock function.
ACTION:
Should a customer express concern, follow the Workshop Procedure below.
PARTS:
NOTES:
It is not necessary to replace all door exterior handles; only order the quantity required per the
customer concern.
Where door handle covers or inserts are supplied in primer, a maximum allowance of $62.50
USD or local equivalent has been allocated to cover the cost of paint and materials.
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PART NUMBER
DESCRIPTION
QUANTITY
T4N5420LML
Door Handle Exterior - Primed - All Models
4
T4N9812
Clip - All Doors - All models
20
C2D5429
Clip - Rear Door - F-PACE (X761)
8
T4N13631
Clip - Front and Rear Door - XE (X760)
10
ZZZ001
*Paint and Materials
1
WARRANTY:
NOTES:
It is not necessary to replace all door exterior handles; only order the quantity required per the
customer concern.
Where door handle covers or inserts are supplied in primer, a maximum allowance of $62.50
USD or local equivalent has been allocated to cover the cost of paint and materials.
NOTES:
Repair procedures are under constant review, and therefore times are subject to change; those
quoted here must be taken as guidance only. Use TOPIx to obtain the latest repair time.
The JLR claims submission system requires the use of causal part numbers. Labor only claims
must show the causal part number with a quantity of zero.
DESCRIPTION
SRO
TIME
(HOURS)
CONDITION
CODE
CAUSAL
PART
Front Door Handle - Renew - Single - F-PACE
76.58.01
0.7
49
T4N5420LML
Front Door Handle - Renew - Pair - F-PACE
76.58.40
1.4
49
T4N5420LML
Rear Door Handle - Renew - Single - F-PACE
76.58.02
0.6
49
T4N5420LML
Rear Door Handle - Renew - Pair - F-PACE
76.58.41
1.2
49
T4N5420LML
Front Door Handle - Renew - Single - XE
76.58.01
0.6
49
T4N5420LML
Front Door Handle - Renew - Pair
76.58.40
1.2
49
T4N5420LML
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DESCRIPTION
SRO
TIME
(HOURS)
CONDITION
CODE
CAUSAL
PART
Rear Door Handle - Renew - Single - XE (Standard
Wheelbase)
76.58.02
0.5
49
T4N5420LML
Rear Door Handle - Renew - Pair - XE (Standard
Wheelbase)
76.58.41
1.0
49
T4N5420LML
Front Door Handle - Renew - Single - XF
76.58.01
0.7
49
T4N5420LML
Front Door Handle - Renew - Pair - XF
76.58.40
1.3
49
T4N5420LML
Rear Door Handle - Renew - Single - XF
76.58.02
0.5
49
T4N5420LML
Rear Door Handle - Renew - Pair - XF
76.58.41
1.0
49
T4N5420LML
Exterior Door Handle Kit - Passive entry - Single Assemble
76.58.89.38
0.1
49
T4N5420LML
Exterior Door Handle Kit - Passive entry - Pair Assemble
76.58.89.36
0.1
49
T4N5420LML
Exterior Door Handle Kit - Passive entry - Set of 4 Assemble
76.58.89.37
0.3
49
T4N5420LML
Front Door Handle - Left - Complete - Local Respray
79.W.QA3
0.6
49
T4N5420LML
Rear Door Handle - Left - Complete - Local Respray
79.W.RA3
0.6
49
T4N5420LML
Front Door Handle - Right - Complete - Local Respray
79.W.SA3
0.6
49
T4N5420LML
Rear Door Handle - Right - Complete - Local Respray
79.W.TA3
0.6
49
T4N5420LML
NOTE:
Normal Warranty procedures apply.
WORKSHOP PROCEDURE:
1
NOTE:
Front left door handle shown; others similar.
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
Identify the existing door exterior handle(s).
(1) - 'dimple' type handle
(2) - 'stripe' type handle
(3) - 'chrome' type handle
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
Record the production date of the NEW door exterior handle(s).
1 The label displays the production day and month. ('31/1' = 31 January).
2 Peel back the label to display the production year stamp ('17' = 2017).
If the production date is 03/08/2017 (03 August 2017) or later, go to Step 4.
If the production date is 02/08/2017 (02 August 2017) or earlier, go to Step 3.
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
Inspect the marking(s) on the replacement door exterior handle(s).
Horizontal marking (1) denotes that the handles are supplied pre-assembled.
Go to Step 4.
Vertical marking (2) denotes that the handles are supplied in kit form. Go to
Step 4.
If the new door exterior handle(s) have neither of the above markings and
have a production date of 02/08/2017 or earlier, DO NOT use these parts.
Return the parts order new replacement door exterior handles and
follow the steps above again.
4
NOTE:
The number of door exterior handles to be replaced will be dependant on the number
identiﬁed as a concern by the customer.
Identify if the door exterior handles require painting before they are installed.
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If the door exterior handle(s) are supplied in the correct color for the vehicle,
go to Step 20.
If the door exterior handle(s) are supplied in kit form partially in primer (covers
or inserts must be painted in the correct color to match the vehicle) go to
Step 6.
If the door exterior handle(s) are supplied pre-assembled partially in primer
(covers or inserts must be painted in the correct color to match the vehicle),
go to Step 5.
5
CAUTION:
DO NOT dismantle pre-assembled door exterior handles before painting as this will cause
damage to the weatherproof seals.
NOTE:
This step is only applicable to pre-assembled door exterior handles that require painting.

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Masking directions:
Type (1) handles: mask the areas highlighted in blue. Part numbers:
LR040667, LR061200.
Type (2) handles: mask the areas highlighted in blue. Part numbers:
LR0106320, LR053502, LR068146, LR096116.
6
Paint the door exterior handle covers/inserts in the correct color to match the vehicle.
For pre-assembled door exterior handles, allow the paint to dry.
When the paint is dry, remove the tape and go to Step 20.
For door exterior handles in kit form, allow the paint to dry.
When the paint is dry, go to Step 7.
7
NOTE:
Only applicable to chrome handles with painted inserts.

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Install the painted door exterior handle insert into the door exterior handle cover (1).
The painted door exterior handle insert is shown in the installed position (2).
Viewed from the rear, make sure all the clips are engaged (3) and that the
door exterior handle insert is securely installed.
8

Prepare the door exterior handle strap inner and electronic module for assembly.
Remove the yellow backing from the tape on the electronic unit.
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
Insert the electrical connector through the door exterior handle strap inner.
10
NOTE:
Make sure the electrical connector is correctly orientated (✓).
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
Clip the electrical connector into the handle strap inner (✓).
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
Install the antenna and electronic unit into the handle strap inner; align the clip with the handle
strap inner rib.
Firmly press the electronic unit onto the handle strap inner; make sure the self
adhesive tape makes good contact.
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
Remove and discard the white tape from the electronic unit.
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
Assemble the inner and outer sections of the door exterior handle by clamping the 2 sections
together.
Hook the outer door handle cover around the end of the inner door handle
strap (1).
Rotate the outer door handle cover about point (1) and clip the inner door
handle strap into the outer door handle cover (2).
Firmly squeeze the door handle strap assembly at the electronic module end
to make sure the self adhesive tape makes good contact with the handle strap
inner and the handle cover.
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
Install the 2 screws into the handle strap.
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
Start the installation of the door exterior handle gasket.
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
Make sure the wiring harness is positioned.
17
NOTE:
Make sure the gasket lies ﬂat when it has been installed.
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
Install the rubber gasket onto the door exterior handle strap.
Make sure the rubber gasket is installed over the 2 locating pins on the
handle base.
Make sure the rubber gasket is installed over the 4 locating pins, 2 either side
of the wiring harness.
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
Make sure the rubber gasket sits ﬂush against the handle base and the locating lug at the front of
the gasket is installed into the hole in the handle (✓).
19
20
Repeat steps 7-18 for any remaining handles that require replacement.
NOTE:
Only complete this step if 1 or more front door exterior handles have been identiﬁed as
part of the customer's concern.
Replace the defective front door exterior handle(s) (see TOPIx Workshop Manual section 501-14:
Handles, Locks, Latches and Entry Systems - Exterior Front Door Handle).
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NOTE:
Only complete this step if 1 or more rear door exterior handles have been identiﬁed as part
of the customer's concern.
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Replace the defective rear door exterior handle(s), (see TOPIx Workshop Manual section 501-14:
Handles, Locks, Latches and Entry Systems - Exterior Rear Door Handle).
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