19B03

David J. Johnson
Director
Service Engineering Operations
Ford Customer Service Division
Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121
February 14, 2019
TO:
All U.S. Ford and Lincoln Dealers
SUBJECT:
Customer Satisfaction Program 19B03
Certain 2015-2016 Model Year Transit Vehicles Equipped With 3.2L Diesel Engine
Exhaust Gas Recirculation Temperature Sensor Replacement
PROGRAM TERMS
This program will be in effect through April 30, 2021. There is no mileage limit for this program.
VEHICLES COVERED BY THIS PROGRAM
Vehicle
Model Year
Assembly Plant
Transit
2015-2016
Kansas City
Build Dates
January 17, 2014 through August 3, 2016
Affected vehicles are identified in OASIS and FSA VIN lists.
REASON FOR PROVIDING EXTENDED WARRANTY COVERAGE
Some of the affected vehicles may exhibit an illuminated malfunction indicator Light (MIL) with
diagnostic trouble code (DTC) P040B and/or P040D. The vehicle may have a reduction of power as a
result of a 30% de-rated Failure Mode Effects Management (FMEM). The engine continues to operate
with full function of the power steering, power braking, lighting and climate control.
SERVICE ACTION
Dealers are to replace the EGR temperature sensor, Bank 1 Sensor 1 located on the exhaust
manifold. This service must be performed at no charge to the vehicle owner.
OWNER NOTIFICATION MAILING SCHEDULE
Owner Letters are expected to be mailed the week of April 22, 2019. Dealers should repair any
affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
ATTACHMENTS
Attachment I:
Administrative Information
Attachment II:
Labor Allowances and Parts Ordering Information
Attachment III:
Technical Information
Owner Notification Letter
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
David J. Johnson
 Copyright 2019 Ford Motor Company
ATTACHMENT I
Page 1 of 2
Customer Satisfaction Program 19B03
Certain 2015-2016 Model Year Transit Vehicles Equipped With 3.2L Diesel Engine
Exhaust Gas Recirculation Temperature Sensor Replacement
OASIS ACTIVATION
OASIS will be activated on February 14, 2019.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on February 14,
2019. Owner names and addresses will be available by May 7, 2019.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this program is a violation of law in several states, provinces, and countries.
Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service
action.
SOLD VEHICLES
• Owners of affected vehicles will be directed to dealers for repairs.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list
but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when
available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this service action.
OWNER REFUNDS
• Ford Motor Company is offering a refund for owner-paid repairs covered by this program if the
repair was performed before the date of the Owner Notification Letter. This refund offer expires
October 31, 2019.
• Dealers are also pre-approved to refund owner-paid emergency repairs that were performed
away from an authorized servicing dealer after the date of the Owner Notification Letter. Noncovered repairs, or those judged by Ford to be excessive, will not be reimbursed.
• Refunds will only be provided for the cost associated with EGR temperature sensor Bank 1,
Sensor 1 replacement, which is located on the exhaust manifold.
RENTAL VEHICLES
•
The use of rental vehicles is not approved for this program.
 Copyright 2019 Ford Motor Company
ATTACHMENT I
Page 2 of 2
Customer Satisfaction Program 19B03
Certain 2015-2016 Model Year Transit Vehicles Equipped With 3.2L Diesel Engine
Exhaust Gas Recirculation Temperature Sensor Replacement
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual –
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSA’s / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the Related Damage
radio button checked.
o Ford vehicles – 3 years or 36,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, dealers are preapproved to claim up to $20 in related damage.
o For claims exceeding the pre-approved amount, submit an Approval Request to the
SSSC Web Contact Site prior to completing the repair.
CLAIMS PREPARATION AND SUBMISSION
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims, select claim type 31: Field Service Action. The FSA number
(19B03) is the sub code.
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with same claim type and sub code as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Refunds: Submit refunds on a separate repair line.
- Program Code: 19B03
- Misc. Expense: ADMIN
- Misc. Expense: REFUND
- Misc. Expense: 0.2 Hrs.
Multiple refunds should be submitted on one repair line and the invoice details for each repair
should be detailed in the comments section of the claim.
• Provision for Locally Obtained Supplies: Includes penetrating and lock lubricant and high
temperature nickel anti-seize lubricant.
o Program Code: 19B03
o Misc. Expense: OTHER
o Amount: Actual cost up to $4.00
 Copyright 2019 Ford Motor Company
ATTACHMENT II
Page 1 of 1
Customer Satisfaction Program 19B03
Certain 2015-2016 Model Year Transit Vehicles Equipped With 3.2L Diesel Engine
Exhaust Gas Recirculation Temperature Sensor Replacement
LABOR ALLOWANCES
Description
Replace EGR Temperature Sensor - Bank 1, Sensor 1
Located on Exhaust Manifold (includes checking for DTCs)
Labor Operation
Labor Time
19B03B
0.6 Hours
PARTS REQUIREMENTS / ORDERING INFORMATION
Part Number
Description
Order
Quantity
Claim
Quantity
CC1Z-12B591-D
Exhaust Gas Temperature Sensor – Bank 1, Sensor 1
1
1
Order your parts requirements through normal order processing channels. To guarantee the shortest
delivery time, an emergency order for parts must be placed.
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION AND RETURN
Follow the provisions of the Warranty and Policy Manual, Section 1 - WARRANTY PARTS
RETENTION AND RETURN POLICIES.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in
accordance with Policy Procedure Bulletin 4000.
 Copyright 2019 Ford Motor Company
ATTACHMENT III
PAGE 1 OF 1
CUSTOMER SATISFACTION PROGRAM 19B03
CERTAIN 2015-2016 MODEL YEAR TRANSIT VEHICLES EQUIPPED WITH 3.2L
DIESEL ENGINE — EXHAUST GAS RECIRCULATION TEMPERATURE SENSOR
REPLACEMENT
OVERVIEW
Some of the affected vehicles may exhibit an illuminated malfunction indicator Light (MIL) with diagnostic
trouble code (DTC) P040B and/or P040D. The vehicle may have a reduction of power as a result of a
30% de-rated Failure Mode Effects Management (FMEM). The engine continues to operate with full
function of the power steering, power braking, lighting and climate control. Dealers are to replace the
EGR temperature sensor, Bank 1 Sensor 1 located on the exhaust manifold. This service must be
performed at no charge to the vehicle owner.
SERVICE PROCEDURE
Recommended Tool List:
General Tools
1/4" Drive Ratchet (Power and Hand Tool)
3/8" Drive 3" Extension
1/4" Drive 10mm Shallow Socket
3/8" Drive Torque Wrench
1/4" Drive Torque Wrench
17mm Wrench
3/8" Drive Ratchet
Trim Tool
3/8" Drive 17mm Crows Foot
1. Connect Ford Integrated Diagnostic System (IDS) service tool to the data link connector (DLC).
Does the vehicle have DTC's P040D or P040B?
No - This article does not apply. Refer to the Powertrain Control/Emissions diagnosis (PC/ED)
manual for normal diagnosis.
Yes - Replace the Exhaust Gas Recirculation (EGR) Temperature Sensor Bank 1 Sensor 1.
Please follow the Workshop Manual (WSM) procedures in Section 303-08C. Proceed to 		
Step 2.
2. Using the IDS clear all DTC's.
CPR © 2019 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
2/2019