Sprinter Septemb

303 Perimeter Center North
Suite 202, Floor 6
Atlanta, GA 30346
TO:
Parts Managers and Parts Advisors
Service Managers and Service Advisors
FROM: Dealer Assistance Center
RE:
Weekly Parts Update
DATE: September 29, 2017
PAC SERVICE REQUEST VOLUME
For the week of September 18th, the PAC received 70 Sprinter service requests; 4 unnecessary calls (6%).
*The above chart does not include emails or faxes.
ETA REQUEST VOLUME
For the week of September 18th, the PAC processed 1,021 ETA requests - 860 emails/ 161 calls.
Parts Specification Requests
To efficiently expedite requests, all specification requests should be submitted via the "Parts Specification Request
Form" on the PAC website (Forms & Links tab). Please do not email these types of requests.
1 | Sprinter Weekly Parts Update –September 29, 2017