Sprinter October

303 Perimeter Center North
Suite 202, Floor 6
Atlanta, GA 30346
TO:
Parts Managers and Parts Advisors
Service Managers and Service Advisors
FROM: Dealer Assistance Center
RE:
Weekly Parts Update
DATE: October 27, 2017
PAC SERVICE REQUEST VOLUME
For the week of October 16th, the PAC received 56 Sprinter service requests; 4 unnecessary calls (7%).
*The above chart does not include emails or faxes.
ETA REQUEST VOLUME
For the week of October 16th, the PAC processed 1,004 ETA requests - 888 emails/ 116 calls.
1 | Sprinter Weekly Parts Update – October 27, 2017
PROGRAMS AND PRODUCT UPDATES
Consolidated Packing Slips
As posted in Paragon, the current packing slip format is temporary. IT is working with IBM to revert the format
back to the original layout. We thank you in advance for your patience as the resolution is in progress.
Parts Credits and Debits
Inquiries for outstanding credits and debits should be emailed to the Cars Parts Accounting team,
[email protected]. Plese ensure to include the Paragon order number, the outbound number as
well as part numbers in your inquiry.
Parts Specifications
There has been increase in emails for specifying parts. Please be reminded that these request types should be
submitted via the Parts Specification form on the PAC website, under Forms & Links.
https://dealercommon.mbusa.i.daimler.com/DealerCommon/PAC/psr/psrform
Mobile-Optimized Course Grading Issue
The issue of grades from the new mobile-optimized courses not being viewable in Learning Link is being resolved. The
grades are saved if a user completes and passes a course.
Please refer to the Mobile-Optimized Course Grading Issue NCA dated October 25, 2017 for additional information.
2 | Sprinter Weekly Parts Update – October 27, 2017