TJ20803.20.0-201
Service Bulletin Details
Public Details for: TJ20803.20.0-201
This is a technical journal: in case of complaint of noise, some "tools" have been created to help you to do a better and more precise fault tracing
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Models from 2009
2009 VOLVO C30 |
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2009 VOLVO V70 |
2009 VOLVO XC70 |
2009 VOLVO XC90 |
Models from 2008
2008 VOLVO C30 |
2008 VOLVO C70 |
2008 VOLVO S40 |
2008 VOLVO S60 |
2008 VOLVO S80 |
2008 VOLVO V50 |
2008 VOLVO V70 |
2008 VOLVO XC70 |
2008 VOLVO XC90 |
Models from 2007
2007 VOLVO C30 |
2007 VOLVO C70 |
2007 VOLVO S40 |
2007 VOLVO S60 |
2007 VOLVO S80 |
2007 VOLVO V50 |
2007 VOLVO V70 |
2007 VOLVO XC70 |
2007 VOLVO XC90 |
Models from 2006
2006 VOLVO V70 |
Models from 2005
2005 VOLVO V70 |
Models from 2004
2004 VOLVO S40 |
2004 VOLVO V70 |
Models from 2003
2003 VOLVO V70 |
Models from 2002
2002 VOLVO V70 |
Models from 2001
2001 VOLVO V70 |
Models from 2000
2000 VOLVO V70 |
Models from 1999
1999 VOLVO V70 |
Models from 1998
1998 VOLVO V70 |
VOLVO CAR SERVICE AND PARTS BUSINESS Technical Journal TITLE: Test schedule for vehicle speed dependent vibrations at highway speeds REF NO: ISSUING DEPARTMENT: CAR MARKET: TJ 20803.20.0 Technical Service United States and Canada PARTNER: ISSUE DATE: STATUS DATE: 3 US 7510 Volvo Car USA 2019-03-13 2019-03-15 FUNC GROUP: FUNC DESC: 2180 Engine mounting Page 1 of 8 “Right first time in Time” Attachment File Name T9379EN01.docx TJ20803 instruction_EN.pptx File Size 0.0435 MB 0.7308 MB Vehicle Type Type Eng Eng Desc Sales Body Gear 224 225 227 234 235 236 238 246 256 Steer Model Year 2019-9999 2019-9999 2019-9999 2017-2017 2017-9999 2017-9999 2017-9999 2018-9999 2016-9999 Plant Chassis range 0000001-9999999 0000001-9999999 0000001-9999999 0000001-9999999 0000001-9999999 0000001-9999999 0000001-9999999 0000001-9999999 0000001-0999999 Struc Week Range 201835-999952 201817-999952 201846-999952 201617-999952 201624-999952 201646-999952 201646-999952 201717-999952 201505-999952 CSC Customer Symptom Codes Code C4 F3 F6 8N Description Complete vehicle/Unusual noise/While driving Complete vehicle/Unusual noise/During acceleration Complete vehicle/Unusual noise/During deceleration Driving/Unusual noise/Unsure when/at all times Produced in the USA and available as an electronic document. Hard copy documents are printed in USA on recycled paper containing a minimum of 50% wastepaper and 10% post-consumer waste. © 2019 VOLVO CAR USA, LLC Technical Journal 20803.20.0 Code F1 F2 ZE XB WX F4 C3 F5 C6 D2 WV WY X1 H3 H4 X8 E7 WZ 8J 1M 1N V6 V7 NY V9 8A W2 V2 W3 X7 V1 Description Driving/Unusual noise/At engine shut off Driving/Unusual noise/During acceleration Idling/Unusual noise Exhaust system/Rattle/rumble Engine cooling fan (FC)/Unusual noise Clutch/Unusual noise/Noise from engine compartment Automatic transmission/Unusual noise Gear selector/Unusual noise Manual transmission/Unusual noise Front/rear axle/Unusual noise Suspension/Clicking/clonking noise/At start/stop Suspension/Clicking/clonking noise/Unsure when/at all times Suspension/Unusual noise Steering wheel/Squeak/rattle/Steering column/wheel Steering/Unusual noise/Unsure when/at all times Steering/Unusual noise/At full turn Suspension/Unusual noise Suspension/Clicking/clonking noise Shock absorption/Unusual noise Wheels, tires, hubs/Unusual noise/Front Wheels, tires, hubs/Unusual noise/Rear Complete vehicle/Vibration/When driving below 45 MPH Complete vehicle/Vibration/When driving above 45 MPH Automatic transmission/Vibration Gear selector/Vibration Manual transmission/Vibration Front/rear axle/Vibration/shake Steering wheel/Vibration/shimmy/When driving above 45 mph Steering wheel/Vibration/shimmy/When driving below 45 mph Steering wheel/Vibration/shimmy/At idle Tires/Vibration/out of round VST Operation Number DTC Diagnostic Trouble Codes Rows beginning with * are modified Note! If using a printed copy of this Technical Journal, first check for the latest online version. Text Page 2 of 8 2019-03-15 Technical Journal 20803.20.0 DESCRIPTION: * Update in some of the attached TJ instructions. This TJ is for vibrations at 80-135 km/h. When writing a report, attach force variation measurement as instruction says. In case of complain of Noise, Vibration or Harshness, NVH, and you need help from CMQ, some “tools” have been created to help you to do a better and more precise fault tracing. 1. Question form to fill in and attach along with a vehicle report for faster support 2. Guideline to help you to sort out NVH related problems. SERVICE: N/A VEHICLE REPORT: Yes, together with a complete filled in attachment, included in this journal. The attachment MUST be in English when sending in it to CMQ. Use always function group 2180. To view TJ attachments continue to next page. This TJ has two attachments. 2019-03-15 Page 3 of 8 Title Action Volvo Car Customer Service Issue 1 Date 2015-02 Affected vehicles Year All TJ Instruction T9379 Page: Operation number: Fault-tracing schedule NVH Test protocol Model All Cause First issue Engine Transmission Special tools Description Tool number CHASSIS-EAR 9814108 Relevant vehicle VIN 1 (3) Model Year Engine Steering Chassis number Transmission Steering TJ Instruction T9379 Page 2 (3) 1. Note! ALWAYS start by inflating the tyres to comfort pressure. Note! ALWAYS test drive with the customer and allow the customer to describe the interference. Note! ALWAYS record the noise and include in the report. 2. Questions to be filled in with the customer 1: When was the interference noticed for the first time? Odometer: _________ KM Odometer: _________ Miles 2: What type of interference? ☐ Noise ☐ Vibration 2:2 Experienced in? ☐ ☐ ☐ ☐ ☐ The steering wheel Floor Seats: Front Seats: Rear Seats: Third row (XC90) 3: When does the interference occur? ☐ ☐ ☐ ☐ ☐ ☐ ☐ Stationary vehicle during "revving engine" uphill Downhill Whilst driving Rolling vehicle Acceleration Deceleration Speed:________ km/h Speed:________ mph Engine speed:________ Rpm Which gear(s)?______________ ☐ Recurring ☐ Sporadic 4: Weather conditions when the interference occurs? Outdoor temperature:_______°C ☐ Dry road ☐ Wet road 5: What type of road surface? 6: Vehicle status? ________________________________________ ☐ Cold ☐ Hot TJ Instruction T9379 Page 3 (3) 3. Further questions 7: Engine temperature? _____________°C 8: If there is a sound file, where is it recorded? ☐ In the passenger compartment, front seat ☐ In the passenger compartment, rear seat ☐ Under the vehicle ☐ In the engine compartment Describe at what second the noise is heard.________Sec? 9: Has Chassis-ear, 9814108, been used for fault tracing? ☐ Yes ☐ No 10: What type of recording equipment has been used? _____________________ 11: Space for further comments. _________________________________________________________________________________________ _________________________________________________________________________________________ Vibrations in SPA cars at constant speed and moderate acceleration (mainly 80 - 135 km/h) All Vehicles Wheels Tyres equipped with cavity reducing foam If the vehicle has foam filled tyres, start with swapping wheels from a known good car. If vibration is gone, start refitting original wheels one by one until vibration returns. Remove the wheel/s which are causing the vibration and remove the tyre, from the wheel for inspection. Before the test Check the status of the wheels regarding wear, damage, dirt and tyre pressure. (Comfort pressure) Drive the car at least 15 minutes at Smooth, straight and dry road to get rid of the flat spot. Lift the car directly after the 15 minutes’ drive or demount the tires and store them lying, if you don’t continue working with the car directly. ok If no force variation machine is available. Use a donor car (without vibrations), swap wheels with problem car and check if vibrations are gone. *The production requirement regarding force variation is set for a More info about vibration due to wheel/tyre, see TJ32161 2018-05-07 tyre pressure of 3.0 bar. S60/V60 105N XC60 120N S90/V90 105N V90CC 90N XC90 120N ( 23 lb. ) ( 26 lb. ) ( 23 lb. ) ( 20 lb. ) ( 26 lb. ) If the force variation value is higher than that, the tire is not up to specification and has to be replaced. Claim tyres which are out of production specification to the supplier. TJ 20803 Ok Release vehicle Analyse and report Mass balance all wheels at 3,0 Bar Check force variation and match tyre to rim if possible and necessary. Replace all tyres with a force variation that is out of production specification*. Test drive the car with comfort pressure. Most customers will accept minor vibrations up to 120 N at Comfort tyre pressure, however in some cases to be able to satisfy a critical customer it may be needed to lower the requirement to 65 N by following the service procedures mentioned in TJ 32161. Measure force variation again and save the measurement values: 1. with comfort pressure 2. with a tyre pressure of 3.0 bar Send force variation and pressure values to technical helpdesk AWD see next page not ok 1 All wheel driven car (Make sure that tyres are okay, see page 1) Vehicles with no green line and white dot* Order and mount a new assembly of companion flange and torsional damper (See VIDA, depending on chassis number). Reassemble all parts. Test drive Not ok Still vibration Ok Release vehicle Remove the propeller shaft. Decouple the fuse to the rear drive unit. For the XC90 remove the DEM (Differential Electronic Module) fuse in the luggage compartment. For all other models, remove the connector directly on the rear drive unit. Test drive Not ok Still vibration Ok No vibration Contact technical helpdesk 2018-05-07 TJ 20803 Set back DEM fuse (without propeller shaft). Test drive Not ok Still vibration Order and mount a new AOC (Active On demand Coupling) and reassemble propeller shaft. Ok No vibration Order a new propeller shaft. Test drive Not ok Still vibration Ok Release vehicle *White dot against blue line (+/-30 degrees) (Green line is just for supplier, clamp correctly mounted) If not match blue line against white dot. Contact technical helpdesk 2