SSM73799
Service Bulletin Details
Public Details for: SSM73799
Following a software update or an attempt to update the incontrol touch pro system, one of the conditions listed below has been identified: incontrol touch pro system constantly restarting voice / speech concern navigation concern live
- 2019 - 2018 - 2017 - 2016 - 2015 -
Models from 2019
2019 LAND ROVER DISCOVERY |
2019 LAND ROVER RANGE ROVER |
2019 LAND ROVER RANGE ROVER EVOQUE |
2019 LAND ROVER RANGE ROVER SPORT |
2019 LAND ROVER RANGE ROVER VELAR |
Models from 2018
2018 LAND ROVER DISCOVERY |
2018 LAND ROVER RANGE ROVER |
2018 LAND ROVER RANGE ROVER EVOQUE |
2018 LAND ROVER RANGE ROVER SPORT |
2018 LAND ROVER RANGE ROVER VELAR |
Models from 2017
2017 LAND ROVER DISCOVERY |
2017 LAND ROVER RANGE ROVER |
2017 LAND ROVER RANGE ROVER EVOQUE |
2017 LAND ROVER RANGE ROVER SPORT |
Models from 2016
2016 LAND ROVER DISCOVERY |
Models from 2015
2015 LAND ROVER DISCOVERY SPORT |
3/13/2019 TOPIx - SSM73799 - Concerns identified during or after updating InControl Touch Pro with the latest release of software Reference SSM73799 Models Discovery / L462 Discovery Sport / L550 Range Rover / L405 Range Rover Evoque / L538 Range Rover Sport / L494 Range Rover Velar / L560 Title Concerns identified during or after updating InControl Touch Pro with the latest release of software Category Diagnostic Software Hardware Last modified 05-Mar-2019 00:00:00 Symptom 000101 Diagnostic Concerns Content Issue: Following a software update or an attempt to update the InControl Touch Pro system, one of the conditions listed below has been identified: 1. InControl Touch Pro system constantly restarting 2. Voice / Speech concern 3. Navigation concern 4. Live and Web Browser concern 5. System Language concern NOTE: For items 1 - 5, assistance may be given using WebEx as follows: The TA will be reviewed and escalated to the appropriate team A WebEx session may be scheduled for the corrective action The WebEx session may require the Ethernet Cable described in tooling bulletin JSST073 Make sure this cable is available when the TA is submitted. 1. InControl Touch Pro system constantly restarting - The system will constantly start, shut down and restart before an InControl Touch Pro Software Update: The constant shut down and restart of the system will prevent the system successfully completing an attempted update. Instruction: - Submit a TA detailing the concern - Select 'Infotainment Master Controller (IMC) update - 01 - General Failure' as the symptom - put ‘NGI_REBOOT’ in the first line of ‘Detailed Diagnostics’ 2. Voice / Speech concern - no voice inputs or outputs functionality. Note: EVOQUE convertible models do not support voice commands and the "voice command" button on the steering wheel only provides a "mute" function. For this vehicle the issue only applies to voice output such as navigation guidance. https://topix.landrover.jlrext.com/topix/content/document/view?id=965023 1/3 3/13/2019 TOPIx - SSM73799 - Concerns identified during or after updating InControl Touch Pro with the latest release of software Common symptoms are reported as: - Voice commands are not recognised. - Voice output such as spoken navigation guidance is inoperative. - Voice Recognition menu is blank. Notes: If the issue is limited to voice input only, this might be caused by a hardware failure of voice command button or microphone etc. Continue troubleshooting as normal. Voice command of navigation is not related to this concern as it would require a Map update completed after a software update for this functionality to operate. Instruction: - Run the standalone ‘Speech Database Update’ application to update the Speech Database to resolve any Voice / System Language concerns - If this fails to resolve your concern, Submit a TA detailing the concern: - Select 'Infotainment Master Controller (IMC) update - 01 - General Failure' as the symptom - Put ‘NGI_VOICE’ in the first line of ‘Detailed Diagnostics’ 3. Navigation concern - incorrect time or vehicle position Common symptoms are reported as: - Incorrect time displayed. - Navigation vehicle position away from current location. - Navigation vehicle position shows the correct location and Navigation works as expected, except the road names are missing Instruction: - Submit a TA detailing the concern - Select 'Infotainment Master Controller (IMC) update - 01 - General Failure' as the symptom - put ‘NGI_TIME / NAV’ in the first line of ‘Detailed Diagnostics’ 4. Live and Web Browser concern - application not available Note: Before checking the symptoms below, make sure that the ‘Delete Live’ instructions have been completed after the software update and the Connectivity (Mobile Data or WiFi) is turned on with a valid and clear connection. Vehicles with Unable to connect 012 or 015 displayed on the vehicle touch screen are NOT applicable for NGI_LIVE, as there is a connection concern. Continue troubleshooting as normal . Common symptoms are reported as: - 'Live' application will not open and displays ‘Live not available’ on the vehicle touchscreen - Connected car functionality concern i.e. Web Browser inoperative and displays ‘Web Browser not available’ on the vehicle touchscreen Instruction: - Submit a TA detailing the concern https://topix.landrover.jlrext.com/topix/content/document/view?id=965023 2/3 3/13/2019 TOPIx - SSM73799 - Concerns identified during or after updating InControl Touch Pro with the latest release of software - Select 'Infotainment Master Controller (IMC) update - 01 - General Failure' as the symptom - put ‘NGI_LIVE’ in the first line of ‘Detailed Diagnostics’ 5. System Language concern - Language Settings default to English UK after a vehicle shut down The symptom is reported as: - User sets relevant system market language and the language setting defaults back to English UK after vehicle shut down - User unable to set their language as not available to select since the update Note: This concern was previously communicated as resolved in 17C6.1 software, further investigation from reports has uncovered another root cause which affects this functionality. Instruction: - Run the standalone ‘Speech Database Update’ application to update the Speech Database to resolve any Voice / System Language concerns - If this fails to resolve your concern, Submit a TA detailing the concern: - Select 'Infotainment Master Controller (IMC) update - 01 - General Failure' as the symptom - put ‘NGI_SYS_LANG’ in the first line of ‘Detailed Diagnostics’ https://topix.landrover.jlrext.com/topix/content/document/view?id=965023 3/3