TKA19-TKB19-TKC1

ATTENTION:
GENERAL MANAGER
PARTS MANAGER
CLAIMS PERSONNEL
SERVICE MANAGER
q
q
q
q
IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.
© 2019 Subaru of America, Inc. All rights reserved.
PRODUCT CAMPAIGN BULLETIN
APPLICABILITY:
		
		
		
		
2010-2014 model year Legacy
2010-2014 model year Outback		
2010-2013 model year Forester			
2010-2014 model year Tribeca
2010-2011 model year Impreza
		
2010-2014 model year WRX and STI
NUMBERS: TKA-19
		 TKB-19
		 TKC-19
DATE: 01/14/19
REVISED: 03/19/19
NHTSA ID: 19V-007
SUBJECT: Takata Front Passenger Airbag Inflator Replacement 		
19V-008
		 (2019 Calendar year expansion)
19V-009
SUBARU OF AMERICA, INC. has determined that a defect, which relates to motor vehicle safety,
exists in certain Subaru vehicles listed above, equipped with a non-desiccated Takata-sourced
passenger side frontal airbag containing the propellant Phase Stabilized Ammonium Nitrate (PSAN).
This phase of the Takata recall expansion includes all remaining vehicles equipped with a
non-desiccated Takata-sourced passenger side frontal air bag containing the propellant PSAN.
DESCRIPTION OF THE SAFETY DEFECT AND SAFETY HAZARD
The affected vehicles are equipped with a Takata-sourced passenger side frontal airbag that may be
susceptible to moisture intrusion. Over time, that could cause the inflator to rupture when the
passenger’s frontal airbag deploys in a crash. If the inflator ruptures, metal fragments could strike
vehicle occupants, potentially resulting in serious injury or death.
BACKGROUND
The National Highway Traffic Safety Administration (NHTSA) is expanding and prioritizing the
recalls of all non-desiccated Takata-sourced passenger side Takata airbag inflators based on the risk of
injury or death to vehicle occupants.
The combination of time, high temperature fluctuations, and humidity contribute to the degradation of
the propellant in the inflators. Therefore, NHTSA is prioritizing the Takata recalls by age and location
of the vehicles. To do so, NHTSA has established three geographical Zones – A, B, and C – based on
the level of heat and humidity as listed below:
Continued...
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
SUBARU OF AMERICA, INC. IS
ISO 14001 COMPLIANT
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.
Bulletin Number: TKA-19 / TKB-19 / TKC-19; Revised: 03/19/19		
Page 1 of 40
Zone A: Hot and Humid
Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas,
Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin
Islands.
Zone B: Less Hot and Humid
Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky,
Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio,
Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia.
Zone C: Least Hot and Humid
Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota,
Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah,
Vermont, Washington, Wisconsin, and Wyoming.
This phase of the Takata recall expansion includes all remaining vehicles equipped with a
non-desiccated Takata-sourced passenger side frontal air bag containing the propellant PSAN:
•
•
•
Zone A vehicles – (Recall code TKA-19)
Zone B vehicles – (Recall code TKB-19)
Zone C vehicles – (Recall code TKC-19)
Future phases of the Takata recalls will be implemented in the year 2020 to include vehicles
previously repaired with non-desiccated PSAN inflators.
REPAIR
Subaru will replace either the inflator for the front passenger airbag or the airbag module assembly at
no cost to the customer.
OWNER NOTIFICATION
Owner notification is expected to begin this month and will be phased throughout the next 60 days.
Listed below is the current mailing plan:
•
The first release will include all TKA-19 vehicles, and all TKB-19 & TKC-19 Tribeca
vehicles. Those vehicles will be identified with an “Open” status in the Coverage Inquiry on
subarunet.
•
Subsequent biweekly releases will include the remaining TKB-19 and TKC-19 vehicles.
Those vehicles will be identified with a status of “Open – Pending Phased Mailing” until
all official owner notification letters have been released.
The “Open – Pending Phased Mailing” status is not intended to discourage retailers from
scheduling these repairs and will not affect the retailers’ ability to file a claim for repairs performed
prior to the official owner notification.
AFFECTED VEHICLES
Listed below are the models affected by this phase of the Takata recall expansion. Not all vehicles
within these ranges are affected by this phase of the Takata recall, since some of the vehicles within
these ranges have already been affected by previous Takata recalls. Therefore, coverage must be
confirmed by using the Vehicle Coverage Inquiry function on subarunet.com. Coverage information
will be available prior to owner notification.
Continued...
Bulletin Number: TKA-19 / TKB-19 / TKC-19; Revised: 03/19/19		
Page 2 of 40
Recall Code TKA-19 (NHTSA ID 19V-007) - Zone A All remaining vehicles:
• 2010-2014 Legacy & Outback
• 2010-2011 Impreza
• 2010-2014 WRX & STI
• 2010-2013 Forester
• 2010-2014 Tribeca
Recall Code TKB-19 (NHTSA ID 19V-008) - Zone B All remaining vehicles:
• 2010-2011 Impreza
• 2010-2014 Tribeca
• 2010-2014 Legacy & Outback
• 2010-2013 Forester
• 2010-2014 WRX & STI
Recall Code TKC-19 (NHTSA ID 19V-009) - Zone C All remaining vehicles:
• 2010-2011 Impreza
• 2010-2014 Tribeca
• 2010-2014 Legacy & Outback
• 2010-2014 WRX & STI
RETAILER AFFECTED VIN LISTS
Each Subaru retailer will receive an affected VIN list from their Zone office when owner notification
begins. Vehicles will be assigned to retailers in the affected VIN list as follows:
•
•
•
Original vehicle owners are assigned to the original selling retailer when their current address
is within a 100-mile radius of that retailer.
If the original selling retailer is inactive, the VIN has been assigned to the nearest active
retailer.
For any new owners or when original owners live more than 100 miles from the original
selling retailer, the VIN has been assigned to the nearest active retailer.
IMPORTANT: Retailer affected VIN lists include owner name and address information for
vehicles affected by this recall. This information will enable retailers to follow-up with owners
of potentially affected vehicles. The lists contain owners’ names and addresses obtained from
State Motor Vehicle Registration Records. The use of such motor vehicle registration data for
any other purpose is unlawful. Accordingly, retailers are urged to limit the use of these lists for
the purpose of completion of this safety recall.
RETAILER PROGRAM RESPONSIBILITY
Any vehicles listed in a recall/campaign that are in retailer stock must be:
•
•
•
Immediately identified.
Tagged or otherwise marked to prevent their delivery or use prior to inspection and/or repair.
Repaired in accordance with the repair procedures outlined in this Product Campaign
Bulletin.
Retailers are to promptly perform the applicable service procedures to correct all affected vehicles
in their inventory (used, demo & SSLP) for which parts are available to complete this recall.
Additionally, whenever a vehicle subject to this recall is taken into retailer inventory, or in for
service, necessary steps should be taken to ensure the recall correction has been made before selling
or releasing the vehicle, provided that parts are available to complete this recall.
Continued...
Bulletin Number: TKA-19 / TKB-19 / TKC-19; Revised: 03/19/19		
Page 3 of 40
PARTS INFORMATION
The parts required for this recall are the passenger airbag inflator kits or modules listed below.
Until sufficient parts supply is available for Subaru to re-notify owners, recall coverage status for
the affected vehicles will show as “Open-Limited Parts Available.” Limited parts supply will
become available prior to owner re-notification therefore, this status is not intended to discourage
scheduling these repairs and will not affect the retailer’s ability to file a claim for repairs performed
prior to owner re-notification.
Airbag Module
Part Number
Inflator Kit
Part Number
Applicability / Description
Order
Quantity
98279SC05A
98279SC010
Forester (2010-2013)
1
98279FG07A
98279FG010
98279AJ06A
98279AJ02A
N/A
98279XA02A
Impreza (2010-2011)
WRX and STI (2010-2014)
Legacy (2010-2014)
Outback (2010-2014)
Tribeca (2009-2014)
1
1
1
As a reminder, if a customer requests a loaner car, retailers should make every effort to comply with
this request and follow normal warranty procedures to obtain reimbursement for the loaner car. See
Section 8.4.7 of the Claims Policies and Procedures Manual on subarunet.com for details on rental
authorizations.
PART RETURN PROCEDURES
Please review the ‘Inflator/Module Return’ instructions included as ‘Appendix A’ of this
bulletin carefully.
•
A company called Takata XPO will arrange pick up of the removed inflators/modules and
return them to Takata.
•
FedEx will no longer handle the return shipments as with previously issued Takata recalls.
However, if you do not have a large amount of inflators/modules to pick up, you may be
directed to use FedEx for return. Please follow the instructions given to you by Takata XPO.
•
Once a month or upon accumulating 200 kits for return (whichever comes first), please
call Takata XPO at 1-877-650-3476 for pick up. Please see step 6 (on pg. 30) of the return
instructions.
•
If you continue to receive inventory of inflators with the original FedEx documentation,
please follow the instructions in step 4b. of the new ‘Inflator Returns’ instructions. DO
NOT CALL FEDEX.
•
Upon claim approval and where applicable, Subaru of America, Inc. will generate a Part
Return Notice requesting the old and new inflator serial number information only. DO NOT
WAIT FOR TAKATA XPO TO PICK UP THE INFLATOR/MODULE TO SEND
Continued...
Bulletin Number: TKA-19 / TKB-19 / TKC-19; Revised: 03/19/19		
Page 4 of 40
•
THIS INFORMATION TO THE PARTS COLLECTION CENTER (PCC).
•
IMPORTANT: Each removed airbag inflator/module must be returned directly to the
supplier, Takata USA, in the same box in which the new one was received.
The shipping box contains a bar code label, which will be used by Takata USA to document the
replacement of the old inflator/module with the new inflator/module. Therefore, it is very important
for the removed inflator/module be returned in the exact same box which contained the newlyinstalled inflator/module for that vehicle. If the original box cannot be re-used, please refer to the
shipping instructions under “Requesting a new box/ shipping labels.”
•
IMPORTANT: When affixing the shipping label to the shipping box do not obstruct the bar
code label.
•
A completed SOA Warranty Parts Tag (MSA5W402A) must be attached to the returned
inflator/module. The tag must contain the following information: claim number, repair date,
full 17-digit VIN, and mileage.
SOA PART RETURN NOTICE INFORMATION
IMPORTANT NOTE: The following information is applicable to SOA and
Subaru Distributors Corporation (SDC) retailers ONLY. Subaru New England
(SNE) retailers will continue to follow the procedures currently in place as
supplied below.
All SOA and SDC retailers are required to enter BOTH the newly-installed
(replacement) and the removed (original) serial numbers for the airbag
inflator (or module assembly) into the supplied fields as shown in the
screen shot below. Claims will not receive an “Approved” status without
the serial number information being entered in the appropriate fields in
the Recall Claim Entry system. As a result of adding these new required
entry fields, Part Return Notices will no longer be generated.
The information below is applicable to SNE retailers only:
•
Upon claim approval and where applicable, Subaru of America, Inc. will generate a Part
Return Notice requesting information only.
•
To ensure proper claim credit where applicable, the old and new inflator/module serial
numbers must be recorded on the Part Return Notice and sent to SOA Part Collection Center
(PCC) as instructed on the return notice.
Continued...
Bulletin Number: TKA-19 / TKB-19 / TKC-19; Revised: 03/19/19		
Page 5 of 40
•
Where applicable, the completed Part Return Notice should then be sent using the YRC web
portal and utilizing the “Ship Small Parcel” link which will direct the user to the appropriate
UPS web page application to complete the shipment. Please keep the UPS tracking number
for your records.
•
DO NOT WAIT FOR TAKATA XPO TO PICK UP THE INFLATOR/MODULE TO
SEND THIS INFORMATION TO THE PCC.
Under no circumstances should any airbag inflators or modules be sent to Subaru of America,
Inc.
SERVICE PROCEDURE
This Campaign involves the replacement of the inflator portion of the passenger-side front airbag
assembly or the complete module assembly. The subject inflators/modules could have been assembled
with improperly manufactured propellant components which may affect how the assembly inflates in
the event of a collision resulting in an increased risk of injury to vehicle occupants. This procedure will
outline removal of the passenger-side airbag assembly and replacement of either the inflator component
and related wiring harness or, the complete module assembly.
VERY IMPORTANT: Failure to follow these service procedures carefully and correctly may
result in an accidental deployment of the inflator and potentially cause serious injury. Please read
through and understand these procedures COMPLETELY before beginning repairs. In addition,
proper operation of the airbag after reassembly may be compromised if these service procedures
are not followed.
As additional service procedures are developed for the other models affected by the expansion and
implementation of this recall campaign, they will be added to this document and also made available
on STIS.
TABLE OF CONTENTS – SERVICE PROCEDURES
Description
Starting Page
Number
Service Procedure for 2010-2014MY Legacy / Outback Models
9
Service Procedure for 2010-2013MY Forester and 2010-2011MY Impreza,
and 2010-2014MY WRX & STI models
16
Service Procedure for 2010-2014MY Tribeca Models
22
Bulletin Number: TKA-19 / TKB-19 / TKC-19; Revised: 03/19/19		
Page 6 of 40
DESCRIPTION
Pliers
Wire Cutters
Needle-Nose Pliers
Torque Wrench
Safety Goggles
Flat-Blade Screwdriver
Scissors
Ratchet
8 mm and 10 mm Socket
Airbag Deployment Fixture
Tether Clip Release Tool
*See Page 8 for more information
Tools Required
BRAND OR TYPE
Inch-Pound
-
J-39401-B
QUANTITY
1
1
1
1
1
1
1
1
1 ea.
1
SOA635147
1
1/4” Drive
CAUTION: Before starting this service procedure, perform a visual inspection of both front airbags
looking for any damage or abnormality. Next, turn the ignition switch to the “ON” position and
confirm the airbag warning lamp illuminates then extinguishes normally. If it does not or if ANY
concern is noted with the airbag system, STOP and report these findings to the customer BEFORE
proceeding further. Any concerns identified with the airbag system (when no airbag deployment has
occurred), are not related to this campaign and must be addressed separately. Even if the system has
a concern, this may not preclude completion of this campaign. If you are unsure about proceeding,
document and fully diagnose the concern then contact the SOA Technical Helpline to review your
findings. It is in the best interest of the retailer to fully document any concerns found during this
preliminary inspection and review with the customer BEFORE proceeding with the campaign
service procedure.
•
Vehicles that do not contain Genuine Subaru airbags are not eligible for this recall repair.
For more information on identifying counterfeit airbags and how to address related customer
situations, please refer to STIS for the “Counterfeit Airbag Information” Dealer Advisory
Bulletin dated October 25, 2012 by going to Subarunet>Service>STIS>Online Reference choose Publication Type: ‘Other/Miscellaneous’ and search keywords: ‘Airbag’).
•
Do not proceed with this repair if your inspection reveals a non-Genuine Subaru airbag
module has been installed in the vehicle. Follow the instructions described in the “Counterfeit
Airbag Information” Dealer Advisory Bulletin.
•
IMPORTANT: Always examine airbag modules closely before and during removal. Confirm
they match the photos of the Genuine Subaru airbag components supplied throughout this
bulletin BEFORE proceeding. The photo below shows an example of an aftermarket or
counterfeit airbag inflator. This photo is being provided as an example of what may be a wide
variety of non-OEM components.
•
If an aftermarket or counterfeit passenger airbag or inflator is identified at any point during
the campaign service procedure, STOP IMMEDIATELY. NEVER attempt to remove or
otherwise disable any aftermarket or counterfeit device.
•
Document the presence of the aftermarket or counterfeit device on the repair order and with
photos. Report this information immediately on a Quality Monitoring Report (QMR).
IMPORTANT: When entering a related QMR, use failure code ULF and NOT the campaign fail
code.
Continued...
Bulletin Number: TKA-19 / TKB-19 / TKC-19; Revised: 03/19/19		
Page 7 of 40
•
Once the QMR has been submitted, contact the Subaru Claims Helpline to discuss the details.
They will advise you on how to proceed with treatment of the open campaign.
The shape, holes, and
copper-colored stud indicate this
not a Genuine Subaru inflator.
NOTE: Some models utilize a “tether clip” to secure the upper portion of the “A” pillar trim. The
tether clip is located just below where the “A” pillar trim meets the head liner. If the tether clip
becomes damaged, it MUST be replaced. The illustrations and photos below show the location of the
tether clip and how to release it. It is STRONGLY RECOMMENDED to use the release tool (p.n.
SOA635147) specifically designed for tether clip removal. Each Retailer has been supplied with 2 of
these tools. If the tool is unavailable, a needle-nosed plier can be used to CAREFULLY release the
tether clip as shown in the illustration below.
Continued...
Bulletin Number: TKA-19 / TKB-19 / TKC-19; Revised: 03/19/19		
Page 8 of 40
*SERVICE PROCEDURE FOR 2010-14MY LEGACY / OUTBACK MODELS*
Inflator Kit Part Number: 98279AJ02A
Replacement Airbag Module Assembly Part Number: 98279AJ06A
CAUTION: Refer to the “CAUTION” section in the General Description portion of Airbag
System AB in the Body Section of the Service Manual before handling or servicing any airbag
module!
STEP 1- PREPARATION:
• Record the customer’s radio station presets (and Navigation favorites where applicable).
• Turn the ignition “OFF”.
• Disconnect the Negative (ground) cable from the battery and wait at least 60 seconds before
proceeding further.
• Follow the procedures in the applicable Service Manual for removing the instrument panel
assembly as required to access the passenger side airbag module.
• Disconnect the wiring harness and remove the airbag module.
• Secure the removed airbag module to the Airbag Deployment Fixture (part number
J-39401-B).
IMPORTANT NOTE: The photos available at the time of this procedure’s preparation do not show
the removed airbag module assembly as being secured to the J-39401-B Airbag Deployment Fixture
during inflator replacement. Subaru of America, Inc. STRONGLY RECOMMENDS ALWAYS
utilizing a J-39401-B fixture whenever performing ANY airbag inflator replacement service
procedure.
IMPORTANT: Whenever beginning to remove (or install) the airbag assembly, and periodically
while performing the procedure or after stepping away, remove any possible static charge
from your body by momentarily touching a clean, bare metal ground point on the vehicle (e.g.
the door striker). Remove from your person all electronic devices including cell phones before
proceeding.
IMPORTANT: DO NOT destroy or damage the Kit Box as it MUST be used for the original
inflator’s return shipping.
Open the Kit Box and confirm all the necessary components
are included:
• 5 Self-Locking nuts
• New Inflator (yellow tape applied to one end to identify
it as the replacement part)
• New Inflator Harness
• Electro-Tap (red shorting crimp connector)
• Shipping Documentation
•
STEP 2- To access the passenger’s airbag module, the complete instrument panel assembly must be
removed. Follow the procedures in the applicable Service Manual for removing the instrument panel
assembly in addition to the necessary related interior trim components.
Continued...
Bulletin Number: TKA-19 / TKB-19 / TKC-19; Revised: 03/19/19		
Page 9 of 40
NOTE: When removing the “A” pillar trim, be VERY CAREFUL not to damage the upper trim
retaining (tether) clip. The clip is located just below where the trim panel meets the head liner. If the
tether clip becomes damaged, it MUST be replaced. The illustrations below show how to release the
tether clip and remove the “A” pillar trim. It is STRONGLY RECOMMENDED to use the release
tool (p.n. SOA635147) specifically designed for tether clip removal. See pg. 8 of this bulletin for
more information.
Once the instrument panel assembly has been removed from the vehicle, CAREFULLY release the
retaining claws and separate the airbag bag module. When replacing the complete module assembly,
proceed directly to Step 13.
REMINDER: It is STRONGLY RECOMMENDED the removed airbag module ALWAYS be
mounted to the Airbag Deployment Fixture (part number J-39401-B and file photo shown below) to
better secure it during the inflator replacement procedure. When mounting the module to the fixture,
pay close attention to the harness routing. Always perform this work in an area away from others
to reduce chances of inadvertent injury should any deployment occur. Take your surroundings into
account to avoid possible hazards should an inadvertent deployment occur or sources of static or
other electricity that could potentially induce such a deployment.
File Photo for Reference Only
Bulletin Number: TKA-19 / TKB-19 / TKC-19; Revised: 03/19/19		
Continued...
Page 10 of 40
STEP 3- Remove the harness tube from the retainer bracket holders.
STEP 4- Using a scissor or wire cutter (no knives or razors) CAREFULLY cut the yellow harness
cover tube (approximately 1 1/2 inches) enough to expose the yellow and red wires inside and
provide enough room to install the Electro-Tap (shorting) connector.
TAKE YOUR TIME AND BE CAREFUL TO NOT CUT THE 2 WIRES!
STEP 5- Short the yellow and red wires together by installing the Electro-Tap connector. The
connector creates a short circuit which acts as a safeguard to prevent against static discharge that may
deploy the removed inflator. The tab portion of the Electro-Tap connector MUST be cut off prior to
use to insure a good short-circuit is made as shown in the illustration below. Follow the sequence
below for installing the Electro-Tap connector. Use pliers to squeeze closed the two sections of the
connector together, one section at a time.
Continued...
Bulletin Number: TKA-19 / TKB-19 / TKC-19; Revised: 03/19/19		
Page 11 of 40
STEP 6- Once the Electro-Tap connector is fully crimped in place, cut the yellow and red wires on
the body harness connector side of the Electro-Tap connector.
STEP 7- Loosen and remove the five (5) 10mm self-locking nuts along with the stopper plate. DO
NOT DISCARD the removed stopper plate as it will be reused during reassembly. Discard the 5
10mm nuts.
VERY IMPORTANT: Under no circumstances should any impact or power tools be used when
performing these procedures. HAND TOOLS ONLY!
Stopper
Plate
NOTE: NEVER ATTEMPT TO REMOVE THE HARNESS CONNECTORS FROM THE
INFLATOR!
STEP 8- With the self-locking nuts and stopper plate removed, slide the original inflator out of the
mounting bracket while feeding the cut off portion of the wiring harness under the remaining stopper
plate. Place the removed original air bag inflator back into the “cradle” of the Kit Box insert.
Continued...
Bulletin Number: TKA-19 / TKB-19 / TKC-19; Revised: 03/19/19		
Page 12 of 40
STEP 9 - VERY IMPORTANT: Record the 11-digit alpha-numeric serial number for both the
new and the removed inflators on the hard copy of the Repair Order. For SOA and SDC Retailers
ONLY, this information will be required for claim approval. For SNE retailers, this information
will be required for completion of the Part Return Notice which will be forwarded by the retailer to
the PCC.
STEP 10- Install the new inflator into the mounting bracket so the yellow taped end will align with
the stopper plate when reinstalled on the mounting bracket. When properly installed, both ends of the
inflator will be seated tight against the stopper plates with no gaps.
No
Gap
Make sure the “D-shaped” portion of the inflator harness connector boss aligns with the “D-shaped”
portion of the original stopper plate as shown below. Do not peel the white harness connection dust
cover at this time.
Continued...
Bulletin Number: TKA-19 / TKB-19 / TKC-19; Revised: 03/19/19		
Page 13 of 40
STEP 11- Reinstall the original stopper plate and the 5 NEW self-locking nuts. SLOWLY tighten (to
prevent over-tightening) then torque the nuts to 31-38 inch-pounds. When complete, use a marker to
indicate they have been fully tightened.
STEP 12- Peel the white dust cover from the d-shaped end of the new inflator. The new inflator
wiring harness has 2 “sides” with round 2-pin connectors on both ends. The “short” side with the
yellow tape and red / yellow wires will connect to the end of the inflator with the D-Shaped wiring
harness connector boss as shown below. Peel the white dust cover from the D-Shaped end of the
inflator ONLY.
IMPORTANT: NEVER PEEL BOTH THE WHITE DUST COVERS OFF AT THE SAME
TIME!
CAREFULLY align the pins of the inflator with the female terminals of the harness connector (red /
yellow wires) end as shown in the photos below. Once pin alignment is confirmed, push down firmly
to engage the connector’s 3 locking tangs into the locking groove inside the connector boss. Confirm
the connector is locked by prying up LIGHTLY with a small flat-blade screwdriver. Repeat the
procedure on the opposite “long” side with the blue / white wires. When complete, refit the harness
cover tube back into the mounting brackets.
Continued...
Bulletin Number: TKA-19 / TKB-19 / TKC-19; Revised: 03/19/19		
Page 14 of 40
VERY IMPORTANT: When connecting the new harness to the inflator, both sides MUST be
routed as shown in the “New Harness Properly Installed” photo below.
STEP 13- Refit the airbag module to the instrument panel.
STEP 14- Reinstall the instrument panel assembly into the vehicle in reverse order of disassembly.
Once the negative battery cable has been reconnected, turn the ignition key “ON” and confirm the
AIRBAG warning light comes on then cycles off properly. Once proper warning light operation is
confirmed, reinstall the remaining components and reset the radio station presets (and Navigation
favorites where applicable) to complete the procedure.
STEP 15- If not already done, place the removed original air bag inflator in the “cradle” of the
Kit Box insert, with a completed SOA warranty parts tag (MSA5W402A) attached to it. The tag
must contain the following information: Claim Number, Repair Date, 17-digit VIN, and vehicle
mileage. Refer to the “PART RETURN PROCEDURES” section of this bulletin for further return
shipping instructions and information. Ensure both the removed and installed inflator serial
numbers have been recorded correctly as previously instructed on the repair order hard copy
before returning the removed part to your Parts Department.
IMPORTANT: UNDER NO CIRCUMSTANCES SHOULD ANY AIR BAG INFLATORS BE
RETURNED TO SUBARU OF AMERICA, INC.
Continued...
Bulletin Number: TKA-19 / TKB-19 / TKC-19; Revised: 03/19/19		
Page 15 of 40
*SERVICE PROCEDURE FOR 2010-13MY FORESTER and 2010-11MY IMPREZA and
2010-2014 MY WRX and STI MODELS*
Inflator Kit Part Numbers: 98279SC010 (Forester) and 98279FG010 (Impreza, WRX and STI)
Replacement Airbag Module Assembly Part Number 98279FG07A (Impreza, WRX and STI)
and 98279SC05A (Forester)
CAUTION: Refer to the “CAUTION” section in the General Description portion of Airbag
System AB in the Body Section of the Service Manual before handling or servicing any airbag
module!
STEP 1- PREPARATION:
•
Record the customer’s radio station presets (and Navigation favorites where applicable).
•
Turn the ignition “OFF”.
•
Disconnect the Negative (ground) cable from the battery and wait at least 60 seconds before
proceeding further.
•
Follow the procedures in the applicable Service Manual for removing the instrument panel
assembly as required to access the passenger side airbag module.
•
Disconnect the wiring harness and remove the airbag module.
•
Secure the removed airbag module to the Airbag Deployment Fixture (part number
J-39401-B).
IMPORTANT NOTE: The photos available at the time of this procedure’s preparation do not show
the removed airbag module assembly as being secured to the J-39401-B Airbag Deployment Fixture
during inflator replacement. Subaru of America, Inc. STRONGLY RECOMMENDS ALWAYS
utilizing a J-39401-B fixture whenever performing ANY airbag inflator replacement service
procedure.
IMPORTANT: Whenever beginning to remove (or install) the airbag assembly, and periodically
while performing the procedure or after stepping away, remove any possible static charge
from your body by momentarily touching a clean, bare metal ground point on the vehicle (e.g.
the door striker). Remove from your person all electronic devices including cell phones before
proceeding.
IMPORTANT: DO NOT destroy or damage the Kit Box as it MUST be used for the original
inflator’s return shipping.
Open the Kit Box and confirm all the necessary components are included:
•
4 Self-Locking nuts
•
New Inflator (yellow tape applied to one end to identify it as the replacement part)
•
New Inflator Harness
•
Electro-Tap (red shorting crimp connector)
•
Shipping Documentation
NOTE: The contents of both
kit part numbers are virtually
identical except for the vinyl
tape color (black / white).
Continued...
Bulletin Number: TKA-19 / TKB-19 / TKC-19; Revised: 03/19/19		
Page 16 of 40
STEP 2- To access the passenger’s airbag module, the complete instrument panel assembly must be
removed. Follow the procedures in the applicable Service Manual for removing the instrument panel
assembly in addition to the necessary related interior trim components.
NOTE: On FORESTER models, when removing the “A” pillar trim, be VERY CAREFUL not to
damage the upper trim retaining (tether) clip. It is STRONGLY RECOMMENDED to use the release
tool (p.n. SOA635147) specifically designed for tether clip removal. See pg. 8 of this bulletin for
more information. The clip is located just below where the trim panel meets the head liner. If the
tether clip becomes damaged, it MUST be replaced. The illustrations below show how to release the
tether clip and remove the “A” pillar trim.
On IMPREZA models, in place of the tether clip, the trim is secured by a screw accessible by
removing the small access cover.
Once the instrument panel assembly has been removed from the vehicle, CAREFULLY release the
retaining claws and separate the airbag bag module. When replacing the complete module assembly,
proceed directly to Step 13.
REMINDER: It is STRONGLY RECOMMENDED the removed airbag module ALWAYS be
mounted to the Airbag Deployment Fixture (part number J-39401-B and file photo shown below) to
better secure it during the inflator replacement procedure. When mounting the module to the fixture,
pay close attention to the harness routing. Always perform this work in an area away from others
to reduce chances of inadvertent injury should any deployment occur. Take your surroundings into
account to avoid possible hazards should an inadvertent deployment occur or sources of static or
other electricity that could potentially induce such a deployment.
Continued...
Bulletin Number: TKA-19 / TKB-19 / TKC-19; Revised: 03/19/19		
Page 17 of 40
STEP 3- Remove the harness clip from the retainer bracket by pushing the tangs inward with a flatblade screwdriver as shown below.
STEP 4- Using a scissor or wire cutter (no knives or razors) CAREFULLY cut the yellow harness
cover tube (approximately 1 1/2 inches) enough to expose the yellow and red wires inside and
provide enough room to install the Electro-Tap (shorting) connector.
TAKE YOUR TIME AND BE CAREFUL TO NOT CUT THE 2 WIRES!
STEP 5- Short the yellow and red wires together by installing the Electro-Tap connector. The
connector creates a short circuit which acts as a safeguard to prevent against static discharge that may
deploy the removed inflator. The tab portion of the Electro-Tap connector MUST be cut off prior to
use to insure a good short-circuit is made as shown in the illustration below. Follow the sequence
below for installing the Electro-Tap connector. Use pliers to squeeze closed the two sections of the
connector together, one section at a time.
Continued...
Bulletin Number: TKA-19 / TKB-19 / TKC-19; Revised: 03/19/19		
Page 18 of 40
STEP 6- Once the Electro-Tap connector is fully crimped in place, cut the yellow and red wires on
the body harness connector side of the Electro-Tap connector.
STEP 7- Loosen and remove the four (4) 10mm self-locking nuts along with the stopper plate. DO
NOT DISCARD the removed stopper plate as it will be reused during reassembly. Discard the 410mm nuts.
VERY IMPORTANT: Under no circumstances should any impact or power tools be used when
performing these procedures. HAND TOOLS ONLY!
STEP 8- With the self-locking nuts and stopper plate removed, slide the original inflator out of the
mounting bracket while feeding the cut off portion of the wiring harness under the remaining stopper
plate. Place the removed original air bag inflator back into the “cradle” of the Kit Box insert.
STEP 9 - VERY IMPORTANT: Record the 11-digit alpha-numeric serial number for both the
new and the removed inflators on the hard copy of the Repair Order. For SOA and SDC Retailers
ONLY, this information will be required for claim approval. For SNE retailers, this information
will be required for completion of the Part Return Notice which will be forwarded by the retailer to
the PCC.
STEP 10- Install the new inflator into the mounting bracket so the yellow taped end will align with
Continued...
Bulletin Number: TKA-19 / TKB-19 / TKC-19; Revised: 03/19/19		
Page 19 of 40
the stopper plate when reinstalled on the mounting bracket. When properly installed, both ends of the
inflator will be seated tight against the stopper plates with no gaps.
No
Gap
Make sure the “D-shaped” portion of the inflator harness connector boss aligns with the “D-shaped”
portion of the original stopper plate as shown below. Do not peel the white harness connection dust
cover at this time.
STEP 11- Reinstall the original stopper plate and the 4 NEW self-locking nuts. SLOWLY tighten (to
prevent over-tightening) then torque the nuts to 31-38 inch-pounds. When complete, use a marker to
indicate they have been fully tightened.
STEP 12- Peel the white dust cover from the d-shaped end of the new inflator. The new inflator
wiring harness has 2 “sides” with round 2-pin connectors on both ends. The “long” side with the
yellow / red wires will connect to the end of the inflator with the D-Shaped wiring harness connector
boss as shown below. Peel the white dust cover from the D-Shaped end of the inflator ONLY.
Continued...
Bulletin Number: TKA-19 / TKB-19 / TKC-19; Revised: 03/19/19		
Page 20 of 40
IMPORTANT: NEVER PEEL BOTH THE WHITE DUST COVERS OFF AT THE SAME
TIME!
CAREFULLY align the pins of the inflator with the female terminals of the harness connector (red
/ yellow wires) as shown in the photos below. Once pin alignment is confirmed, push down firmly to
engage the connector’s 3 locking tangs into the locking groove inside the connector boss. Confirm
the connector is locked by prying up LIGHTLY with a small flat-blade screwdriver. Repeat the
procedure on the opposite “short” side with the blue / white wires.
VERY IMPORTANT: When connecting the new harness to the inflator, both sides MUST be
routed and the retaining clip installed as shown in the “New Harness Properly Installed” photo
below.
New Harness
Properly Installed
Retaining Clip
STEP 13- Refit the airbag module to the instrument panel.
STEP 14- Reinstall the instrument panel assembly into the vehicle in reverse order of disassembly.
Once the negative battery cable has been reconnected, turn the ignition key “ON” and confirm the
AIRBAG warning light comes on then cycles off properly. Once proper warning light operation is
confirmed, reinstall the remaining components and reset the radio station presets (and Navigation
favorites where applicable) to complete the procedure.
STEP 15- If not already done, place the removed original air bag inflator (or module assembly)
in the “cradle” of the Kit Box insert (or into the returnable shipping box), with a completed SOA
warranty parts tag (MSA5W402A) attached to it. The tag must contain the following information:
Claim Number, Repair Date, 17-digit VIN, and vehicle mileage. Refer to the “PART RETURN
PROCEDURES” and Appendix “A” sections of this bulletin for further return shipping instructions
and information. Ensure both the removed and installed inflator serial numbers have been
recorded correctly as previously instructed on the repair order hard copy before returning the
removed part to your Parts Department.
IMPORTANT: UNDER NO CIRCUMSTANCES SHOULD ANY AIR BAG INFLATORS OR
MODULE ASSEMBLIES BE RETURNED TO SUBARU OF AMERICA, INC.
Continued...
Bulletin Number: TKA-19 / TKB-19 / TKC-19; Revised: 03/19/19		
Page 21 of 40
*SERVICE PROCEDURE FOR 2010-14MY Tribeca MODELS*
Inflator Kit part number: 98279XA02A
CAUTION: Refer to the “CAUTION” section in the General Description portion of Airbag
System AB in the Body Section of the Service Manual before handling or servicing any airbag
module!
STEP 1- PREPARATION:
•
Record the customer’s radio station presets (and Navigation favorites where applicable).
•
Turn the ignition “OFF”.
•
Disconnect the Negative (ground) cable from the battery and wait at least 60 seconds before
proceeding further.
•
Follow the procedures in the applicable Service Manual for removing the instrument panel
(IP) assembly. IP assembly removal is required to access the passenger side airbag module.
•
Once the IP is removed, remove the airbag module and secure the it to the Airbag
Deployment Fixture (part number J-39401-B).
IMPORTANT NOTE: The photos available at the time of this procedure’s preparation do not show
the removed airbag module assembly as being secured to the J-39401-B Airbag Deployment Fixture
during inflator replacement. Subaru of America, Inc. STRONGLY RECOMMENDS ALWAYS
utilizing a J-39401-B fixture whenever performing ANY airbag inflator replacement service
procedure.
IMPORTANT: Whenever beginning to remove (or install) the airbag assembly, and periodically
while performing the procedure or after stepping away, remove any possible static charge
from your body by momentarily touching a clean, bare metal ground point on the vehicle (e.g.
the door striker). Remove from your person all electronic devices including cell phones before
proceeding.
IMPORTANT: DO NOT destroy or damage the Kit Box as it MUST be used for the original
inflator’s return shipping. Open the Kit Box and confirm all the necessary components are
included:
•
New Self-Locking nuts (4)
•
New Inflator (pink caps on both ends identify it as
the replacement part)
•
New Inflator Harness
•
Electro-Tap (red shorting crimp connector,
not shown)
•
Black Thermal Insulator
•
Stopper Plate
•
Protective Sheet
•
Anti-Wrinkling Tapes (3)
•
Shipping Documentation
NOTE: Discard this CE label as it
is not applicable to the US market.
Continued...
Bulletin Number: TKA-19 / TKB-19 / TKC-19; Revised: 03/19/19		
Page 22 of 40
STEP 2- To access the passenger’s airbag module, the complete instrument panel assembly must
be removed. Follow the procedures in the applicable Service Manual for removing the instrument
panel assembly in addition to the necessary related interior trim components. Always take proper
precautions to protect trim panel surfaces from damage. Additional tips are provided below to assist
with the IP removal.
•
Remove the harness connectors from components as needed to access the IP retaining
screws as per the Service Manual. Release the harness retaining clips shown below using
needle-nosed pliers and push them through to allow additional movement of the IP.
•
Release the steering column locking lever, extend the steering column fully and set the
column to it’s lowest position. It is not necessary to remove the steering column or the bolts
securing it to the support beam in order to remove the IP.
Continued...
Bulletin Number: TKA-19 / TKB-19 / TKC-19; Revised: 03/19/19		
Page 23 of 40
•
IMPORTANT: Always cover the steering column cover to protect it along with the top
of the HVAC blower case to keep out any removed hardware (e.g. airbag module retaining
bolts) with clean shop cloth.
•
Once the instrument panel assembly has been removed from the vehicle, remove the 4
retaining nuts and separate the airbag bag module from the IP.
REMINDER: It is STRONGLY RECOMMENDED the removed airbag module ALWAYS be
mounted to the Airbag Deployment Fixture (part number J-39401-B and file photo shown below) to
better secure it during the inflator replacement procedure. When mounting the module to the fixture,
pay close attention to the harness routing. Always perform this work in an area away from others to
reduce chances of inadvertent injury should any deployment occur. Take your surroundings into
account to avoid possible hazards should an inadvertent deployment occur or sources of static or
other electricity that could potentially induce such a deployment.
STEP 3- Remove both harness tubes from the retainer bracket.
Continued...
Bulletin Number: TKA-19 / TKB-19 / TKC-19; Revised: 03/19/19		
Page 24 of 40
STEP 4- Using a scissor or wire cutter (no knives or razors) CAREFULLY cut the black harness
cover tube (approximately 1 1/2 inches) enough to expose the blue and white wires inside. Provide
enough room to install the Electro-Tap (shorting) connector.
TAKE YOUR TIME AND BE CAREFUL TO NOT CUT THE 2 WIRES!
STEP 5- Short the blue and white wires together by installing the Electro-Tap connector. The
connector creates a short circuit which acts as a safeguard to prevent against static discharge that may
deploy the removed inflator. The tab portion of the Electro-Tap connector MUST be cut off prior to
use to insure a good short-circuit is made as shown in the illustration below. Follow the sequence
below for installing the Electro-Tap connector. Use pliers to squeeze closed the two sections of the
connector together, one section at a time.
STEP 6- Once the Electro-Tap connector is fully crimped in place, cut the blue and white wires on
the body harness connector side of the Electro-Tap connector. NEVER ATTEMPT TO
REMOVE THE HARNESS CONNECTORS FROM THE INFLATOR!
Continued...
Bulletin Number: TKA-19 / TKB-19 / TKC-19; Revised: 03/19/19		
Page 25 of 40
STEP 7- USING HAND TOOLS ONLY, loosen and remove the four (4) 10mm self-locking nuts
along with both stopper plates. RETAIN the stopper plate circled in GREEN (Left-side bracket
in image below) as it will be used during reassembly. Discard the removed stopper plate circled in
YELLOW as it is no longer needed along with the 4 removed 10mm nuts.
DISCARD
RETAIN
VERY IMPORTANT REMINDERS:
•
Under no circumstances should any impact or power tools be used when performing
these procedures. HAND TOOLS ONLY!
•
NEVER ATTEMPT TO REMOVE THE HARNESS CONNECTORS FROM THE
INFLATOR!
STEP 8- With the self-locking nuts and stopper plate removed, slide the original inflator out of the
mounting bracket. Place the removed original air bag inflator back into the “cradle” of the Kit Box.
Continued...
Bulletin Number: TKA-19 / TKB-19 / TKC-19; Revised: 03/19/19		
Page 26 of 40
STEP 9- VERY IMPORTANT: Record the serial number for both the new and the removed
inflators on the hard copy of the Repair Order. For SOA and SDC Retailers ONLY, this
information will be required for claim approval. For SNE retailers, this information will be required
for completion of the Part Return Notice which will be forwarded by the retailer to the PCC.
Continued...
Bulletin Number: TKA-19 / TKB-19 / TKC-19; Revised: 03/19/19		
Page 27 of 40
STEP 10- CAREFULLY remove the airbag from the mounting bracket (case).
STEP 11- CAREFULLY install the black thermal insulator into the back (inflator) side of the airbag
as shown in photo 1 below. CAUTION: Gloves are recommended when doing this as edges of the
thermal insulator can be very sharp. TAKE YOUR TIME and do not bend or twist the insulator any
more than necessary to make it fit. The insulator can only be installed in one direction as shown in
photo 3 otherwise, the airbag will not fit back into the module frame properly. Confirm both retaining
claws come through the corresponding insulator holes like the example shown in photo 2.
Thermal Insulator
Properly Installed
Continued...
Bulletin Number: TKA-19 / TKB-19 / TKC-19; Revised: 03/19/19		
Page 28 of 40
STEP 12- Install the protective sheet onto the studs of the airbag with the black mark in the position
specified in the photo below. Due to the different spacing of the studs, the protective sheet will only
fit properly when installed in this manner.
STEP 13- The protective sheet is properly installed when: a) it fits squarely on the studs, b) the
black oval-shaped mark is facing up and c) the excess is laying over the top of the airbag and folded
as shown in the side view photos below.
STEP 14- CAREFULLY refit the airbag back into the mounting bracket as shown in the sequence
below.
1
2
Continued...
Bulletin Number: TKA-19 / TKB-19 / TKC-19; Revised: 03/19/19		
Page 29 of 40
3
4
SIDE
VIEWS
5
TOP
VIEW
STEP 15- Apply the 3 anti-wrinkling tapes to the module frame as shown below to retain the
protective sheet. The yellow rectangles represent the tapes and the red lines indicate where the tapes
are to be positioned. Approximately 200mm (13/16”) from each end of the 2tape should be applied
to the module frame.
Continued...
Bulletin Number: TKA-19 / TKB-19 / TKC-19; Revised: 03/19/19		
Page 30 of 40
STEP 16- Inspect the new inflator to confirm the locating protrusions on each of the pink collars are
aligned as shown below. The “short” collar can be rotated as needed to align it with the protrusion on
the “long” collar if necessary.
File photo, actual
replacement inflator
may differ slightly.
STEP 17- Install the new stopper plate supplied with the kit and start 2 of the new nuts onto the
studs but do not tighten them.
STEP 18- Slide the new inflator back into the mounting bracket, short collar end first. Align the tab
on the new stopper plate with the notch on the end of the collar. When properly installed, the inflator
will be tight against the stopper plate with no gap.
New Stopper
Plate Supplied
with Kit.
Continued...
Bulletin Number: TKA-19 / TKB-19 / TKC-19; Revised: 03/19/19		
Page 31 of 40
STEP 19- Reinstall the original (retained from STEP 7) stopper plate and the other 2 NEW
self-locking nuts. SLOWLY tighten (to prevent over-tightening) while making sure both stopper
plates stay tight against both ends of the inflator. HAND TOOLS ONLY! Torque the nuts to 31-38
inch-pounds. When complete, use a marker to indicate they have been fully tightened.
STEP 20- Peel the white dust cover from ONE end of the new inflator. One end will have a black
harness connector while the connector on the opposite end will be orange. The new inflator wiring
harness has 2 “sides” with 2-pin connectors on both ends.
•
The side with the black harness tube and connector goes with the black inflator connector.
•
The side with the yellow harness tube with orange connector) will connect to the orange
inflator connector.
IMPORTANT: NEVER PEEL BOTH OF THE WHITE DUST COVERS OFF AT THE SAME
TIME!
BEFORE connecting the harness to the inflator, make sure the harness is not twisted as shown below.
Continued...
Bulletin Number: TKA-19 / TKB-19 / TKC-19; Revised: 03/19/19		
Page 32 of 40
CAREFULLY align the tang of the inflator with the slot on the inflator harness connector as shown
below. Push down firmly on the yellow lock tab to engage the connector’s locking claws into the
groove inside the connector boss on the inflator end. Confirm the connector is locked by prying up
LIGHTLY with a small flat-blade screwdriver. Repeat the procedure on the opposite end.
Lock Tab
STEP 21- After connecting both sides of the harness, refit the harness cover tube back into the
retaining bracket.
STEP 22- Refit the airbag module to the instrument panel while making sure the anti-wrinkling tapes
stay in their proper positions.
STEP 23- Reinstall the instrument panel assembly into the vehicle in reverse order of disassembly.
Once the negative battery cable has been reconnected, turn the ignition key “ON” and confirm the
AIRBAG warning light comes on then cycles off properly. Once proper warning light operation is
confirmed, reinstall the remaining components and reset the radio station presets (and Navigation
favorites where applicable) to complete the procedure.
Continued...
Bulletin Number: TKA-19 / TKB-19 / TKC-19; Revised: 03/19/19		
Page 33 of 40
STEP 24- If not already done, place the removed original air bag inflator in the “cradle” of the Kit
Box insert, with a completed SOA warranty parts tag (MSA5W402A) attached to it. The tag must
contain the following information: Claim Number, Repair Date, 17-digit VIN, and vehicle
mileage. Refer to the “PART RETURN PROCEDURES” section of this bulletin for further return
shipping instructions and information. Ensure both the removed and the installed inflator serial
numbers have been recorded correctly as previously instructed on the repair order hard copy
before returning the removed part to your Parts Department.
IMPORTANT REMINDER: UNDER NO CIRCUMSTANCES SHOULD ANY AIR BAG
INFLATORS BE RETURNED TO SUBARU OF AMERICA, INC.
Continued...
Bulletin Number: TKA-19 / TKB-19 / TKC-19; Revised: 03/19/19		
Page 34 of 40
RECALL IDENTIFICATION LABEL
Type or print the necessary information on a Recall Identification Label. The completed label should
be attached to the vehicle’s upper radiator support.
Additional labels are available through normal parts ordering channels. The part number is
MSA6P1302, which comes as one sheet of 20 labels.
Part Number
Applicability
MSA6P1302
All models
Description
Campaign Completion Labels
(contains one sheet of 20 labels)
TKA-19
TKB-19
Order Quantity
1
TKC-19
CLAIM REIMBURSEMENT AND ENTRY PROCEDURES
Credit to perform this recall will be based on the submission of properly completed repair order
information. Retailers may submit claims through ‘Vehicle Claim Entry’ on Subarunet.com.
Until sufficient parts supply is available for Subaru to re-notify owners, the status will show as
“Open-Limited Parts Available.” This coverage status will not affect claim entry.
Listed below is claim entry information:
Claim Type &
Campaign Code
Model
Labor
Time
Labor
Operation Number and Description
RC
TKA-19
TKB-19
TKC-19
Forester (2010-2013)
1.6
A182-031
Front Passenger Air Bag Inflator/Module
Replacement
RC
TKA-19
TKB-19
TKC-19
Impreza (2010-2011)
WRX and STI (2010-2014)
1.6
A182-031
Front Passenger Air Bag Inflator/Module
Replacement
RC
TKA-19
TKB-19
TKC-19
Legacy (2010-2014)
Outback (2010-2014)
3.0
A182-031
Front Passenger Air Bag Inflator/Module
Replacement
RC
TKA-19
TKB-19
TKC-19
Tribeca (2010-2014)
1.8
A182-031
Front Passenger Air Bag Inflator Replacement
Continued...
Bulletin Number: TKA-19 / TKB-19 / TKC-19; Revised: 03/19/19		
Page 35 of 40
Airbag Module
Part Number
Inflator Kit
Part Number
Applicability / Description
Claim
Quantity
98279SC05A
98279SC010
Forester (2010-2013)
1
98279FG07A
98279FG010
98279AJ06A
98279AJ02A
N/A
98279XA02A
Impreza (2010-2011)
WRX and STI (2010-2014)
Legacy (2010-2014)
Outback (2010-2014)
Tribeca (2010-2014)
1
1
1
For SOA and SDC
Retailers: Serial
Number Entry
Upon entry of a recall claim, BOTH the newly-installed (replacement) and
the removed (original) serial numbers are required to be entered in the
appropriate fields in the Recall Claim Entry system. As a result of adding
these new required entry fields, Part Return Notices will no longer be
generated.
For SNE Retailers ONLY
Miscellaneous
Detail Field
The serial number of the NEW air bag inflator or Module installed MUST
be entered in the “Misc. Detail” field.
Continued...
Bulletin Number: TKA-19 / TKB-19 / TKC-19; Revised: 03/19/19		
Page 36 of 40
OWNER NOTIFICATION LETTER
URGENT
IMPORTANT SAFETY RECALL
This notice applies to the VIN below
Subaru of America, Inc
PO Box 9103
Camden, NJ 08101-9877
844-373-6614
www.subaru.com
SAFETY RECALL NOTICE
This is an important Safety Recall.
The remedy will be performed at no
charge to you.
Recall: XXX-19 NHTSA ID: 19V-XXX
March 2019
Dear Subaru Owner:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
SUBARU OF AMERICA, INC. has decided that a defect, which relates to motor vehicle safety, exists in 2010-2014
model year Legacy, Outback, Tribeca, and WRX (including STI) vehicles, 2010-2013 model year Forester vehicles,
and 2010-2011 model year Impreza vehicles equipped with a non-desiccated Takata-sourced passenger side
frontal air bag containing the propellant Phase Stabilized Ammonium Nitrate.
You received this notice because our records indicate that you own one of these vehicles.
DESCRIPTION OF THE SAFETY DEFECT AND SAFETY HAZARD
The affected vehicles are equipped with a Takata-sourced passenger side frontal air bag that may be susceptible
to moisture intrusion. Over time, this could cause the inflator within the air bag to explode when the passenger’s
frontal air bag deploys in a crash. If the air bag inflator explodes, sharp metal fragments could strike vehicle
occupants, potentially resulting in serious injury or death.
WHAT SUBARU WILL DO
Subaru will replace the front passenger air bag inflator in your vehicle with a new one, at no charge to you.
WHAT YOU SHOULD DO
You should immediately contact any authorized Subaru retailer (dealer) for an appointment to have this repair
performed for free. To minimize your inconvenience while the repair is being performed, please ask your
retailer for alternative transportation options.
Until this repair is performed, do not allow passengers to ride in the front passenger seat.
If you are not the only driver of this vehicle, please advise all other drivers and passengers of this important
information.
HOW LONG WILL THE AIR BAG INFLATOR REPLACEMENT TAKE?
The time to replace the front passenger air bag inflator is approximately three hours for Legacy and Outback
vehicles, and less than two hours for Impreza, WRX (Including STI), Tribeca, and Forester vehicles. However, your
retailer can provide you with a better estimate of the overall time for this service visit, as it may be necessary to
make your vehicle available for a longer period of time.
OWNER INFORMATION
Government regulations require that recall notifications be sent to the last known owner of record. That information
is based primarily on state registration and title data. If you are a lessor of this vehicle, federal regulations require
you to forward this notice to your lessee within ten days.
Continued...
Bulletin Number: TKA-19 / TKB-19 / TKC-19; Revised: 03/19/19		
Page 37 of 40
If you have moved or sold your vehicle, please complete the enclosed prepaid postcard and mail it to us. Or if you
prefer to update this information online, please go to www.subaru.com, select ‘Customer Support,’ then select
‘Address Update’ or ‘Ownership Update’ from the drop-down menu.
IF YOU NEED FURTHER ASSISTANCE:
To locate the nearest Subaru retailer, you can access our website at www.subaru.com and select ‘Find a Retailer.’
For additional information and the most Frequently Asked Questions, please go to:
http://www.subaru.com/vehicle-recalls/airbags.html, or call 1-844-373-6614.
Para información visite nuestro sitio web específico de Takata en español http://www.subaru.com/es/vehiclerecalls/airbags.html, o llame al 1-844-373-6614.
If you need additional assistance, please contact us directly:
•
By e-mail: Go to www.subaru.com and select “Contact Us”
By telephone: 1-844-373-6614
•
Monday through Friday between 8:00 a.m. and 7:00 p.m. ET
•
By U.S. Postal mail: Subaru of America, Inc.
Attn: Customer-Retailer Services Department
One Subaru Drive, Camden, NJ 08103
To subscribe to the NHTSA Recall Notification email System, please go to:
https://www-odi.nhtsa.dot.gov/nhtsa/subscriptions.
Please contact us immediately if the Subaru retailer fails or is unable to make the necessary repairs free of charge.
You may also contact the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. SE,
West Building, Washington, DC 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY: 1-800-4249153) or go to http://www.safercar.gov if you believe the Subaru retailer has failed or is unable to remedy your
vehicle without charge within a reasonable amount of time.
Your continued satisfaction with your Subaru is important to us. Please understand that we have taken this action
in the interest of your safety and your vehicle’s proper operation. We sincerely apologize for any inconvenience this
matter may cause and urge you to schedule an appointment as soon as possible.
Sincerely,
Subaru of America, Inc.
Notice to Lessors: Under Federal law the lessor of a vehicle who receives this letter must provide a copy of it to the vehicle lessee(s)
within 10 business days from receipt. The lessor must also keep a record of the lessee(s) to whom this letter is sent, the date sent, and the
applicable vehicle identification number (VIN). (For the purposes of this section, a lessor means a person or entity that in the last twelve
months prior to the date of this notification has been the owner, as referenced on the vehicle’s title, of any five or more leased vehicles. A
leased vehicle is a vehicle leased to another person for a term of at least four months.)
A subsidiary of Fuji Heavy Industries Ltd.
Bulletin Number: TKA-19 / TKB-19 / TKC-19; Revised: 03/19/19		
Continued...
Page 38 of 40
SHIPPING DOCUMENTATION AND INSTRUCTIONS (Appendix A)
IMPORTANT NOTE: There are 2 different sets of instructions supplied in this section. The first
page outlines the procedure for INFLATOR returns while the following page provides instructions for
returning a COMPLETE MODULE assembly.
NOTE
INFLATOR RETURNS
These Return Instructions are for the Continental US dealerships (48 States).
NOTE: Locations outside of the Continental United States (Hawaii, Alaska, Puerto Rico, Virgin Islands INCLUDING Mexico and Canada
CANNOT follow below shipping instructions. Instead, dealerships in these locations MUST contact the following Takata/XPO USA
representative directly for shipping instructions: Miguel Prigadaa – Tel #: 210-250-5078 or Email:
[email protected]
4b. Shipping Instructions – Label each Box
1. Shipping Documents
a) Box Label
• Supplied with each Kit
• To be affixed to each box
a) If you continue receiving Inflator Kits with the original Fedex Documentation:
b) Over-pack Label
• To be supplied by
XPO.
• To be affixed to the
outside of each pallet
1.
c) Bill of Lading
2.
3.
• To be supplied by
XPO.
• Print 2 copies: 1 for
Dealer Records, 1 for
LTL Driver
Peel off the backing of the Fedex Ground PRP Shipping label and
affix to top of box to left of the Class 9 label.
•
Use the scribe line on the box as a guide
•
The FedEx Ground PRP Shipping label must not touch any
portion of the printing to the right of the scribe line.
Discard the remaining Documentation
Do Not contact FedEx
d) ERG Document
• To be supplied by
XPO.
• To be provide by the
Dealer to the LTL
Driver for each
shipment
2. Packing Instructions
5. Shipping Instructions – Prepare the Pallet
a) Confirm box is in acceptable condition. If a new box
is needed, follow the New Box instructions located
In Box 8 of this page.
a) Accumulate and palletize Kits
b) Arrange Kits on Pallet as pictured here
•
20 boxes per row/layer (5x4)
•
10 rows/layers per pallet (200 boxes)
c) Shrink-wrap Kits to Pallet
d) Affix Over-pack Label on (1) side of Pallet (Not on Top)
b) Place the un-deployed air bag inflator in
the “cradle” of the box insert.
6. Shipping Instructions – Schedule LTL Pickup
3. Closure Instructions
a) Close the top box flap, per box closure instructions located on front panel of
box.
a) Upon Accumulating 200 kits (1 Over-pack/Pallet) Minimum
•
Call XPO at 1-877-650-3476
•
If 200 Kits have not been accumulated in 30 days, please call XPO for
direction
c) Have the following Information Available
•
Dealer #
•
Quantity of Over-packs/Pallets
•
Quantity of Passenger Inflator Kits on each Pallet
•
Email Address where shipping Documentation can be received
7. Shipping Instructions – Ship
a) Give 1 Copy of BOL and 1 Copy of ERG to Driver
b) Retain 1 Copy of BOL for Dealership records and archive for 2 Years
8. Requesting a New Box / Shipping Labels
4a. Shipping Instructions - Label each Box
a) New Labels will begin shipping in each kit starting mid August, 2015
Subaru Inflator Kit will
contain this two-part
label:
Peel off ‘Ship To’
Label.
If a new box or replacement shipping labels are needed, please contact the
representative listed below by phone or email to request replacement
materials.
Primary Contact: Armando Gonzalez - Tel #: 210-250-5079
E-Mail: [email protected]
Affix Label to Box.
Do not cover up Class 9 Marking.
To help expedite your request, please be prepared to provide the following
information:
a) Serial number on the original box
b) What Type of shipping material needed
•
Replacement Box
•
Two Part Return Label
•
Bill of Lading
•
ERG Form
c) Dealer Shipping Information
•
Contact name
•
Dealer Address
•
Phone Number
Continued...
Bulletin Number: TKA-19 / TKB-19 / TKC-19; Revised: 03/19/19		
Page 39 of 40
NOTE
FULL MODULE RETURNS
These Return Instructions are for the Continental US dealerships (48 States).
NOTE: Locations outside of the Continental United States (Hawaii, Alaska, Puerto Rico, Virgin Islands INCLUDING Mexico and Canada
CANNOT follow below shipping instructions. Instead, dealerships in these locations MUST contact the following Takata/XPO USA
representative directly for shipping instructions: Miguel Prigadaa – Tel #: 210-250-5078 or Email:
[email protected]
1. Shipping Documents
5. Shipping Instructions – Prepare the Pallet
a) Box Label
• Supplied with each Kit
• To be affixed to each box
a) Accumulate and palletize Kits
b) Arrange Kits on Pallet as pictured here
•
15 boxes per row/layer (5x3)
•
5 rows/layers per pallet (75 boxes)
c) Shrink-wrap Kits to Pallet
d) Affix Over-pack Label on (1) side of Pallet (Not on Top)
b) Over-pack Label
• To be supplied by
XPO.
• To be affixed to the
outside of each pallet
c) Bill of Lading
• To be supplied by
XPO.
• Print 2 copies: 1 for
Dealer Records, 1 for
LTL Driver
6. Shipping Instructions – Schedule LTL Pickup
a) Upon Accumulating 75 kits (1 Over-pack/Pallet) Minimum
•
Call XPO at 1-877-650-3476
•
If 75 Kits have not been accumulated in 30 days, please call XPO for
direction
c) Have the following Information Available
•
Dealer #
•
Quantity of Over-packs/Pallets
•
Quantity of Passenger Inflator Kits on each Pallet
•
Email Address where shipping Documentation can be received
d) ERG Document
• To be supplied by
XPO.
• To be provide by the
Dealer to the LTL
Driver for each
shipment
2. Packing Instructions
7. Shipping Instructions – Ship
a) Confirm box is in acceptable condition. If a new box
is needed, follow the New Box instructions located
In Box 8 of this page.
a) Give 1 Copy of BOL and 1 Copy of ERG to Driver
b) Retain 1 Copy of BOL for Dealership records and archive for 2 Years
b) Place the un-deployed air bag module in
the “cradle” of the box insert.
8. Requesting a New Box / Shipping Labels
If a new box or replacement shipping labels are needed, please contact the
representative listed below by phone or email to request replacement
materials.
Primary Contact: Armando Gonzalez - Tel #: 210-250-5079
3. Closure Instructions
E-Mail: [email protected]
a) Close the top box flap, per box closure instructions located on front panel of
box.
To help expedite your request, please be prepared to provide the following
information:
a) Serial number on the original box
b) What Type of shipping material needed
•
Replacement Box
•
Two Part Return Label
•
Bill of Lading
•
ERG Form
c) Dealer Shipping Information
•
Contact name
•
Dealer Address
•
Phone Number
4. Shipping Instructions - Label each Box
a) New Labels will begin shipping in each kit starting mid August, 2015
Subaru Module Kit will
contain this two-part
label:
Peel off ‘Ship To’
Label.
Affix Label to Box.
Do not cover up Class 9 Marking.
Bulletin Number: TKA-19 / TKB-19 / TKC-19; Revised: 03/19/19		
Page 40 of 40