VWP-18-11

Warranty Information
Policies and Procedures Bulletin
Number: VWP-18-11
Subject:
Date: Nov. 7, 2018
Steering Wheel Clock Spring Limited Warranty Extension
This document modifies the
Volkswagen Warranty Policies
and Procedures Manual.
Steering Wheel Clock Spring Limited Warranty Extension
For vehicles applicable to the 69L2 campaign with U37 Warranty Key, Volkswagen is extending warranty coverage for the Steering
Wheel Clock Spring in certain 2010-2014 model year Volkswagen vehicles for a time period of 15 years unlimited mileage from the
vehicle's original in-service date;
For vehicles not applicable to the 69L2 campaign with U36 Warranty Key, Volkswagen is extending warranty coverage for the
Steering Wheel Clock Spring in certain 2010-2018 model year Volkswagen vehicles for a time period of 10 years or 120,000
miles, whichever occurs first, from the vehicle's original in-service date.
The vehicle’s original in-service date is defined as the date the vehicle was delivered to either the original purchaser or the original
lessee; or if the vehicle was first placed in service as a “demonstrator” or “company” car, on the date such vehicle was first placed in
service.
This warranty extension is fully transferrable to subsequent owners.
Coverage Overview
What is the Problem
Certain vehicles may, over time, develop an issue with the steering wheel clock spring that causes the airbag light to come on. This
is due to hair or other fibers that may contaminate the airbag clock spring (a spiral wound, flat cable that keeps the airbag powered
while the steering wheel is being turned). This contamination may tear the clock spring and result in a loss of electrical connection to
the driver's frontal airbag. A loss of electrical connection to the driver's frontal airbag will prevent the airbag from deploying in the
event of a vehicle crash, increasing the risk of injury.
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© 2018 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Warranty Information
Warranty Extension Coverage/Limitations
A torn Steering Wheel Clock Spring demonstrated by either fault code B100001 (Driver airbag igniter: Resistance too high) or
VAG00588 (Driver side airbag igniter: Upper limit exceeded) must be present in the technician’s Guided Fault Finding log for the
warranty extension to apply.
As long as the vehicle is within the time and mileage limits of this warranty extension, dealers should diagnose the following FREE of
charge: Steering wheel controls, including the horn, not working properly and an airbag light that stays on. Both
conditions must be present for diagnosis to be covered under this warranty extension.
 If diagnosis confirms that the issue is caused by a torn steering wheel clock spring, the repair will be performed
at no cost to the customer.
 If diagnosis reveals that the vehicle has an unrelated issue(s), any necessary repairs will not be covered under
this warranty extension. The dealer will advise the customer on what the repair cost(s) will be.
A vehicle is not eligible for the extended warranty coverage described in this letter if it has a branded title (including, but not
limited to: “Totaled,” “Assembled,” “Dismantled,” “Flood,” “Junk,” “Rebuilt,” “Reconstructed,” “Lemon Law Buyback,”
“Fleet,” “Mileage Unknown,” “Stolen,” or “Salvaged,” or if it was acquired by any person or entity from a junkyard, salvage
facility, or body shop).
Damage or malfunctions caused by outside influence, such as damage due to an accident, or vehicle misuse or neglect, and repairs
that are necessary for proper diagnosis of these conditions or required to bring the vehicle up to factory specifications are not
covered by this Warranty Extension.
Vehicle Eligibility
To determine if a vehicle is eligible for the Steering Wheel Clock Spring Limited Warranty Extension, check the VIN in ElsaPro >
Vehicle Data. If the warranty extension is applicable to the vehicle, The "Enhanced Coverage" section of the "Vehicle Data" screen in
ElsaPro will be populated with the warranty extension parameters.
Saga Warranty Claim Type and Service Number
Dealers must use the following claim type and service number when submitting warranty claims for the Steering Wheel Clock Spring
Limited Warranty Extension.





Claim type:
110
Service number:
6955
Damage code:
0015
Damage location:
None
Vendor code: Identified on Steering Wheel Clock Spring
Questions
For any questions regarding this bulletin, please contact the Warranty Helpline at 1-866-306-8447 or [email protected].
Page 2 of 2
© 2018 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.