A8719922042340_5

87 Air conditioning does not blow cold
87 19 92 2042340/5 June 27, 2019. Supersedes Technical Service Bulletin Group 87 number 17-83 dated
September 25, 2017 for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
Q3
2015 - 2016
All
Not Applicable
Q3
2017
000001 - 007836
Not Applicable
Condition
REVISION HISTORY
Revision
Date
Purpose
5
-
Revised Warranty (Updated Labor Operations)
4
09/25/2017
Revised Warranty (Added GFF allowance)
3
11/09/2016
Revised header data (New solution VIN break)
Customer states:
 The air conditioning does not cool.
Workshop findings:
No DTCs are stored in the heating and air conditioning electronics control module, J255 (address word 0008).
Technical Background
The technical diagnosis reveals that
there is no refrigerant in the circuit. The
refrigerant hose that connects the
suction side of the compressor to the
condenser is found to be damaged, as
the rubber portion of the hose is
making contact with the compressor
pulley (Figure 1 and Figure 2).
A production issue with the assembly
gauge used during assembly of the
hose was found. This issue caused the
hose to be assembled with an incorrect
geometry. As a result, the lie intended Figure 1. Point of hose contact with air conditioning compressor pulley.
Page 1 of 4
© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
to keep the hose away from the air
conditioning compressor pulley was
compromised.
Figure 2. Point of hose contact with air conditioning compressor pulley
– rear view.
Production Solution
The refrigerant hose assembly gauge was corrected in production.
Service
Replace the damaged refrigerant hose and ensure that the natural lie of the hose is away from the air conditioning
compressor pulley. Evacuate and recharge the refrigerant circuit and replace any lost PAG oil that may have been
discharged from the system. Failure to maintain the correct total amount of PAG oil in the circuit will lead to
premature air conditioning compressor failure.
Page 2 of 4
© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Warranty
Claim Type:
 110 up to 48 Months/50,000 Miles.
 G10 for CPO Covered Vehicles – Verify Owner.
 If the vehicle is outside any warranty, this Technical Service Bulletin is informational
only.
Service Number:
8743
Damage Code:
0010
Labor Operations:
Refrigerant hose remove + reinstall
8745 1900
See SRT
Refrigerant drain and fill
8703 1750
See SRT
GFF
0150 0000
Time stated on
the diagnostic
protocol (Max 10
TU)
Road test prior to service procedure
No allowance
0 TU
Road test after service procedure
No allowance
0 TU
Diagnostic Time:
Claim Comment:
As per TSB #2042340/5
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Page 3 of 4
© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Required Parts and Tools
Always check with your Parts Department and/or ETKA for the latest information and parts bulletins.
Part Number
Part Description
Quantity
8U0820721F
Air conditioner hose
01
ZVP000134
Refrigerant R134
535g (19 oz.) (Max)
(Outside Material)
G 052300A2
0.5 (Max)
PAG oil for Denso compressor
See ETKA
Fasteners, Bolts, Nuts, and Screws as needed per the See ETKA/ELSA
Repair Manual
Additional Information
All parts and service references provided in this TSB (2042340) are subject to change and/or removal.
©2019 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest
information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in
any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites without the prior expressed written permission of the publisher.
Page 4 of 4
© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.