2050603.2

Technical Service Bulletin
Topic
Market area
Brand
Transaction No.
Level
Status
Release date
Bentayga - Touch Screen Remote (TSR) - Not ejecting from the cradle
Bentley: worldwide (2WBE),Hongkong-Macau (5HK)
Bentley
2050603/2
EH
Released for publishing
May 20, 2019
New customer code
Object of complaint
Complaint type
Position
control modules, services > without OBD entry
vehicle service -> vehicle diagnosis -> Guided Fault Finding (GFF)
information, navigation, communication, entertainment -> controlling infotainment with buttons, controls,
screen
information, navigation, communication, entertainment -> audio, video, television -> rear seat
entertainment remote control
information, navigation, communication, entertainment -> radio, navigation, MMI and drive device
functions -> software update -> information electronics control module software update
information, navigation, communication, entertainment -> audio, video, television -> rear seat
entertainment control unit -> rear seat entertainment control unit button
Vehicle data
Bentayga
Sales types
Type
4V1*
4V1*
4V1*
4V1*
MY
2017
2018
2019
2020
Brand Designation Engine code Gearbox code
E
*
*
E
*
*
E
*
*
E
*
*
Documents
Document name
master.xml
Final drive code
*
*
*
*
functionality
component, automotive
fluids -> missing
functionality -> operation
sequence incorrect
functionality -> too difficult
to move
Technical Service Bulletin
Bentayga - Touch Screen Remote (TSR) - Not ejecting from the cradle
Transaction No.: 2050603/2
Release date: May 20, 2019
Condition
Touch screen remote (TSR) is not ejecting from the cradle
Technical Background
Before carrying out any further diagnostic work regarding the TSR not ejecting, please carry out the checks within the Measure section of this TPI to
ensure the TSR is not activated (Locked)
Production Solution
Not Applicable
Service
- Ensure a suitable battery charger is correctly connected to the vehicle electrical system for the duration of this procedure
- Connect the Bentley approved diagnostic tool to the vehicle On Board Diagnostic (OBD) socket. Note: Hardwire connections should be used
- Switch on the ignition
- From the diagnostic tool main desktop select Off board Diagnostic Information System
- Select – Start diagnosis
- Adopt the correct vehicle identification and allow guided fault finding of all control modules to complete
- Once Guided fault finding has completed go to the Special Functions page and select (Point 1) 27 – TSR cradle unlock (Rep.Gr.90)
- Select Perform test (Point 2) and follow on screen prompts until at the relevant screen regarding TSR activated/Not activated status
Figure 2 shows the TSR cradle lock is currently activated, (Locked), select Yes and follow the remaining prompts to deactivate the TSR cradle lock
Figure 3 shows the TSR cradle lock is currently Not activated (unlocked) this is the correct status to ensure the TSR can be ejected from the cradle
Figure 1
Figure 2
Figure 3
In the event the TSR cradle lock status is not activated and the TSR will not eject, please raise a DISS query include within the query
that this TPI was conducted previously and an issue with TSR ejection is still evident although the status shown is Not activated