2051562.4

Technical Service Bulletin
Topic
Market area
Brand
Transaction No.
Level
Status
Release date
12 Volt - Battery condition checks
Bentley: worldwide (2WBE),Hongkong-Macau (5HK)
Bentley
2051562/4
EH
Released for publishing
May 17, 2019
New customer code
Object of complaint
power, vehicle electrical system, data transfer -> battery management -> de-energized state
power, vehicle electrical system, data transfer -> battery management -> record history data
vehicle service -> inspection, maintenance
Vehicle data
All Models - 12 Volt Battery condition checks
Sales types
Type
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MY
2003
2004
2005
2006
2007
2008
2009
2010
2011
2012
2013
2014
2015
2016
2017
2018
2019
2020
Brand Designation Engine code Gearbox code
E
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E
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E
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E
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E
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Documents
Document name
master.xml
Final drive code
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Complaint type
Position
functionality -> cannot be activated
functionality -> no function
functionality
Technical Service Bulletin
12 Volt - Battery condition checks
Transaction No.: 2051562/4
Release date: May 17, 2019
Condition
12 Volt – Battery test instruction
Technical Background
For all 12 volt battery issues relating to warranty or a parts warranty claim, a DISS query MUST be raised prior to battery replacement, refer to the
instructions within the Measure section of this TPI
Production Solution
Not applicable
Service
•
Confirm that Non-approved accessories are not fitted/connected to the vehicle
•
Confirm the vehicle is the same as it was when it left the production line
•
Confirm there are no leads/cables or chargers fitted/connected to the vehicle
•
Confirm if the customer connects an approved Bentley battery conditioner (when fitted to vehicle) as per Owners Handbook instruction
•
Carry out the Battery Warranty test process as per ElsaPro Rep.Gr 27 – Battery → Battery - To test (VAS 6161). If a Battery defect or bad
cell is detected a specific warranty code will be displayed on the print out. The results must be attached to the open DISS query, failure to
provide the battery test results will invalidate the potential warranty claim
•
If the message ‘Perform charge acceptance test’ is displayed then refer to Rep.Gr 27 – Battery → Assessing battery test results → Orig. VWBatt. Test (Warranty). Should VAS 622 011 (or equivalent) not charge the battery, firstly attempt to charge the battery using a trickle charger
before ruling that the battery requires replacing. If the ‘Perform charge acceptance test’ fails and no quiescent drain or alternator failure is
present, the battery replacement will not be covered under Warranty as the failure is caused by a maintenance error. Please advise the
customer how to maintain a healthy battery
Consider the advised onward checks to help diagnose the potential battery failure issue
New Continental GT and Bentayga only
•
Referring To ElsaPro Rep.Gr27 - Carry out the Battery quiescent drain - Manual check
•
Referring To ElsaPro Rep.Gr27 - Carry out the Battery quiescent drain – History data check
•
Confirm the Alternator charge ratings are to specification - Refer to ElsaPro Rep.Gr 27
All other remaining models
•
Referring To ElsaPro Rep.Gr27 - Carry out the Battery quiescent drain - Manual check
•
Confirm the Alternator charge ratings are to specification - Refer to Elsa pro Rep.Gr 27
Warranty
Should the battery have failed due to a system fault excessive/high quiescent drain, the battery can be claimed as an additional consequential part to
a warranty claim, the system fault must also be detailed as well as confirmation of the actual system fault repair
Only Battery test results as follows will be considered for a warranty authorisation
•
BATTERY DEFECT
•
BAD CELL
Note: Failure to provide the battery test results will invalidate the potential warranty claim