K73535241
Service Bulletin Details
Public Details for: K73535241
Mack chassis - snm16-006 telematics gateway ( tgw ) goes offline due to vin mismatch when test engine ecu is installed
- 9999 - 2018 - 2017 - 2016 - 2015 - 2014 - 2013 - 2012 - 2011 - 2010 - 2009 - 2008 - 2007 -
Models from 9999
9999 MACK CHU |
9999 MACK CXU |
9999 MACK GU |
9999 MACK LR |
9999 MACK TD |
Models from 2018
2018 MACK MRU |
Models from 2017
2017 MACK LEU |
2017 MACK MRU |
Models from 2016
2016 MACK LEU |
2016 MACK MRU |
Models from 2015
2015 MACK LEU |
2015 MACK MRU |
Models from 2014
2014 MACK LEU |
2014 MACK MRU |
Models from 2013
2013 MACK LEU |
2013 MACK MRU |
Models from 2012
2012 MACK LEU |
2012 MACK MRU |
Models from 2011
2011 MACK LEU |
2011 MACK MRU |
Models from 2010
2010 MACK LEU |
2010 MACK MRU |
2010 MACK TERRAPRO (MRU) |
Models from 2009
2009 MACK LEU |
2009 MACK MRU |
2009 MACK TERRAPRO (MRU) |
Models from 2008
2008 MACK LEU |
2008 MACK MRU |
2008 MACK TERRAPRO (MRU) |
Models from 2007
2007 MACK LEU |
2007 MACK MRU |
Solution K73535241 Tuesday, July 2, 2019 10:03:33 PM CEST ** SOLUTION ** Title Mack Chassis - SNM16-006 Telematics Gateway ( TGW ) Goes Offline Due To Vin Mismatch When Test Engine ECU Is Installed Mack Models Mack Model LEU , LR , MRU - TerraPro , CHU - Pinnacle, Axle back , CXU - Pinnacle, Axle front , GU - Granite , TD - Titan Emission Standard Emission Standard US10 , US10+OBD13 , US14 , US14+OBD15 , US14+OBD16 Engine family Engine family MP7 , MP8 , MP10 ** SOLUTION ** Cause In some cases, if a technician suspects an issue with the Engine ECU ( EECU ) , they may replace it with a known good EECU as a test. If this is done on a truck with TGW , the TGW detects a component mismatch and automatically deactivates the SIM card. The system is designed in this way to protect the integrity of the data being transmitted by the telematics system; the data transmitted is specific to a VIN so it must be heavily guarded and is regulated by law. Solution Advise to refer to - SNM16-006 Telematics Gateway ( TGW ) goes offline due to VIN mismatch when test Engine ECU is installed here NOTE: The TGW only monitors the Engine ECU for VIN mismatch. No other ECUs in the truck are monitored for mismatch to the TGW. If in the event that you are not able to do this, or you have already performed this action, it can be reactivated by calling 1-800-52-VOLVO (1-800- 528-6586), option 3, for Telematics Support. Solution visibility Dealer distribution Function(s)/component(s) affected Function affected 12 1 0 TGW2 , MID 142 – RAL , MID 179 – FMS Gateway , Diagnostic tool , SNM , Engine Function Group Function Group 397 mobile data services , 398 telematics systems Customer effect Main customer effect calibration/programming/pairing/missing operation , diagnostics/methodology , fault code/display Fault Codes And Error Codes J1939 Fault Codes (MID- MID 142 PID-FMI Format) Conditions Vehicle operating mode Frequency of occurrence of problem when driving , when stationary always Administration Author ut01793 Last modified by A241298 Creation date 03-03-2016 15:03 Date of last update 18-06-2019 14:06 Status Published