SA-003-19

Service Alert
Mazda North American Operations
Irvine, CA 92618-2922
Subject:
DTC C1001:92 OR B14F0:92 FORWARD SENSING CAMERA
Service Alert No.: SA-003/19
Last Issued: 07/30/2019
BULLETIN NOTES
This service alert supersedes the previously issued service alert listed below. The changes are noted in
Red text.
Previous Service Alert: Date(s) Issued:
SA-003/19
01/14/19
SA-023/18
05/01/18
SA-066/17
09/01/17
APPLICABLE MODEL(S)/VINS
2014-2019 MAZDA3
2014-2019 MAZDA6
2016-2019 CX-3
2016-2019 CX-5
2016-2019 CX-9
2016-2019 MX-5
DESCRIPTION
Some vehicles may have one of the following DTCs stored in memory:


C1001:92 - Forward sensing camera (FSC) poor field of view
B14F0:92 - General temporary failure in forward sensing camera (FSC)
DTC C1001:92 or B14F0:92 set as a past record for low visibility of the Forward Sensing Camera (FSC). It
does not mean there is an actual FSC defect.


In some cases the customer may have a concern with the Lane Departure Warning System
(LDWS) and/or High Beam Control system (HBC).
In other cases this DTC might be found without a related customer concern.
NOTE: Instrument Cluster Multi-Information Display Warning Messages vary depending on vehicle
year/model. See the Owner's Manual for details.
If the vehicle has this DTC, DO NOT replace the FSC. Read below.
Page 1 of 3
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2019 Mazda North American Operations, U.S.A.
Service Alert No.: SA-003/19
Last Issued: 07/30/2019
The vehicle might store DTC C1001:92 or B14F0:92 and stop the FSC function while driving under the
following conditions:
1.
2.
3.
4.
5.
6.
At night, when there is NO artificial lighting such as a traffic signal, street light or reflective surfaces.
When direct or reflected sunlight makes forward visibility difficult (Backlight).
When it's hard to see the traffic lane due to a wet or snow covered road reflecting lights.
When visibility is poor in front of the vehicle due to fog.
When driving on a road without markings.
In conditions where the windshield fogs easily.
If the customer has concerns regarding the LDWS and/or HBC malfunction, confirm when the issue first
happened. If the issue happened during one of the driving conditions above, explain the following 2 items to
the customer.


The FSC stops the LDWS and/or HBC functions temporarily when the FSC can’t recognize the
traffic lane or decides the front view is obstructed.
This is not a failure of the FSC, the system is disabled to avoid unintended operation.
NOTE: In the case of HBC, make sure the customer is using the system correctly and is aware of when it
will and will not turn on the high beams.
The HBC system switches to low beam when:



You are approaching a vehicle or a vehicle is approaching in the opposite direction.
Driving on roads lined with street lights or well-lit cities and towns.
At speeds lower than 12 mph (20 km/h).
Examples of driving under adverse conditions:
The front windshield or the FSC lens is foggy.
Low visibility by rain, fog or snow
Page 2 of 3
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2019 Mazda North American Operations, U.S.A.
Service Alert No.: SA-003/19
At night with no traffic light
Last Issued: 07/30/2019
Direct or reflected sunlight on the FSC
Water splashing
Heavy snow
Strong halo
Backlight from tunnel exit
Page 3 of 3
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2019 Mazda North American Operations, U.S.A.