09-010-19-3624

Technical
Service Bulletin
Mazda North American Operations
Irvine, CA 92618-2922
Subject:
MULTIPLE ELECTRICAL MALFUNCTIONS AFTER BODY REPAIR
Bulletin No.: 09-010/19
Last Issued: 08/07/2019
BULLETIN NOTES
This bulletin supersedes the previously issued bulletin(s) listed below: The changes are noted below in red.
Previous TSBs:
Date(s) Issued:
09-010/19
02/05/2019
09-035/18
09/14/2018
09-059/16
11/29/2016
09-022/14
05/30/2014, 05/20/2014
APPLICABLE MODEL(S)/VINS
2016-2019 CX-3
2013-2019 CX-5
2016-2019 Mazda2
2014-2018 Mazda3
2014-2019 Mazda6
DESCRIPTION
Some customers may experience one or more electrical malfunctions after a vehicle body repair. The newly
painted fender stay (2) may be causing a poor front harness (1) ground connection.
Page 1 of 6
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2019 Mazda North American Operations, U.S.A.
Bulletin No.: 09-010/19
Last Issued: 08/07/2019
CX-5 shown
Page 2 of 6
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2019 Mazda North American Operations, U.S.A.
Bulletin No.: 09-010/19
MODEL
YEAR
Last Issued: 08/07/2019
SYMPTOMS
Symptom 1:
• The customer states:
- Headlights flash ON and OFF
- Check engine light ON
2013- - Heater blower stopped
CX-5
2019 - Engine stalled
• During the dealer visit, the engine had a slow crank and no start. After charging the
battery,
the engine starts and the symptoms related to headlight and heater blower operation
are duplicated.
Symptom 2:
• The customer states that the engine stalled while driving and does not restart.
• Vehicle inspection finds:
- M-MDS cannot identify the vehicle
- Electric cooling fans are ON
- Ignition cannot be turned OFF
- Multiple warning lights in the instrument cluster are ON
Immediately after body repair (front fender stay), the following instrument
2014cluster warning lights are ON:
Mazda3
2018 • ABS, Brake, DSC TPMS
● DTC U3003:16 - Battery Power Supply
Symptom 1:
• The customer states that multiple warning lights in the instrument cluster are ON
2014while driving.
Mazda6
2019 • Multiple DTCs are stored in multiple modules’ memory:
- C0023:62, C1001:92, U0121:00 [EPS], U0121:00 [IC], U0121:00 [SCB],
U0121:00 [PCM], U0121:00 [SSU], U0401 [BSM], U0415:00, U2005:86 [FSC]
Symptom 2:
• Gear shift indicator is not activated if vehicle is started by push button start.
Mazda2
20162019
CX-3
20162019
• Windshield wipers turn on by themselves when front turn lights or other front lights
are on.
• No DTCs are stored in memory.
• Windshield wipers turn on by themselves when front turn lights or other front lights
are on.
• No DTCs are stored in memory.
The front fender stay (2) newly painted surface at ground point (3), where attachment bolt (4) is seated,
may create a poor front harness ground connection.
Page 3 of 6
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2019 Mazda North American Operations, U.S.A.
Bulletin No.: 09-010/19
Last Issued: 08/07/2019
NOTE: Do not paint
ground point (3)
where attachment
bolt (4) is seated.
CX-5 shown
Customers concern can be resolved by sanding off paint at ground point (3) where attachment bolt (4) is
seated. After installing the bolt (4), apply touch-up paint to the exposed base material area of the front
fender stay.
NEWLY INSTALLED FRONT FENDER STAY NOTE:
CAUTION: If the bolt (4) contact area (3) is painted when the front fender stay (2) is newly replaced, it could
cause a malfunction in the PCM. Before painting a newly replaced part, protect the bolt (4) contact area (3)
with masking tape (5) as shown in the figure.
Page 4 of 6
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2019 Mazda North American Operations, U.S.A.
Bulletin No.: 09-010/19
Last Issued: 08/07/2019
CX-5 shown
NOTE: After installing the bolt (4), apply touch-up paint to the exposed base material area of the front
fender stay.
NOTE: Always replace the ground bolt (1) if the Workshop Manual or Bodyshop Manual instructs to use the
ground bolt for proper grounding.
Page 5 of 6
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2019 Mazda North American Operations, U.S.A.
Bulletin No.: 09-010/19
Last Issued: 08/07/2019
Ground bolt (1)
Mounting bolt (2)
WARRANTY COMPLIANCE NOTE:
Vehicle repairs for this concern are not covered under Mazda’s warranty policy.
Page 6 of 6
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2019 Mazda North American Operations, U.S.A.