SIL 721

210 Inverness Center Drive
Birmingham, AL 35242
Telephone: 205–991-7733
Facsimile: 205–991-9993
www.altec.com
August 21, 2019
Dear Altec Owner,
Altec Industries, Inc. has developed a product improvement which relates to certain units mounted on
2014-2019 Dodge Chassis .
Refer to SIL 721 for items covered under the warranty policy. Altec will supply necessary parts to correct
this condition.
In order to determine if your unit is affected by SIL 721, compare the serial number of your unit with the list
of affected units as described on the SIL. The product improvement can be performed by the customer or
you may contact Altec at 1-877-GO-ALTEC (1-877-462-5832) for further assistance.
At any time, you may contact Altec at 1-877 GO ALTEC (1-877-462-5832) with your unit’s serial
number to determine if there are any other outstanding notices.
If you have sold or retired the unit please call Altec at 1-877-GO-ALTEC (1-877-462-5832) so the
records may be changed.
We regret this inconvenience; however we are taking this action in the interest of your safety and
continued satisfaction with Altec products.
Thank you for your immediate attention on this important matter.
Altec Industries, Inc.
Greenfleet Operations
Dixon, CA
SIL 721
Service Information Letter
August 21, 2019
Units Affected: Units mounted on 2014-2019 Dodge Chassis (see attached list)
Dodge Chassis No Start Issue
Altec is committed to providing our customers reliable products from initial delivery
throughout the useful life of the machine.
Some customers have reported that the engine on the affected chassis will not start after sitting
over a weekend time period. Investigation found there was an issue with the Dodge chassis
and the ZeroRPM ignition module. Unplugging the ZeroRPM Dodge ignition module and
plugging the module back in was found to reset the module allowing the engine to start again.
Chassis starting operation will then return to normal.
Altec recommends that affected units be modified by adding an ignition reset button to the
ZeroRPM system. Note that this is different from the JEMS system recovery push button
switch, which provides an alternate means to turn on the JEMS display if it does not come on
when the vehicle ignition key is inserted. The Dodge ignition module may also need to be
updated to the latest revision. These modifications should be done no later than the next
preventive maintenance interval. Order part number 990864599, Dodge Ignition Reset
Button Kit, by calling 1-877-GO ALTEC (1-877-462-5832).
Before installing the kit, each chassis should be checked to see if the Dodge ignition module
must be replaced. Locate the module mounted below the steering column or behind the center
dash (refer to Figures 1 and 2, dash shown removed). Check to see if the module has any of
the following items (refer to Figure 3). The serial number sticker is located on the back of the
module.
• No serial number on the module
• Serial number is five characters long
• Module lid is black (opposite side of serial number)
• Serial number is 13 characters long and ends in -00001 through -00005
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SIL 721
Module
Module
Figure 1 — Steering Column
Mount
Figure 2 — Under Dash
Mount
Figure 3 — Serial Number
Location
If any of the above conditions exist, order a new Dodge ignition module, part number
990131696, by calling 1-877-GO ALTEC (1-877-462-5832). Replace the module at the same
time the modification is done.
This repair is covered under the Altec Warranty Policy and can be performed by Altec, the
customer, or the customer’s warranty provider. Altec will perform the repair for free at an
Altec facility. If the customer, or the customer’s warranty provider performs the repair, a
warranty claim must be submitted to be reimbursed for the cost of the parts and/or labor. Altec
will allow up to $135 for the labor to perform this repair. Call 1-877-GO ALTEC (1-877-4625832) to schedule the work to be done by an Altec service technician. Customers are
responsible for the travel costs of an Altec Mobile Service technician if the technician
performs the inspection or repair at the owner’s location.
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