PIE0535

Subject:
Engineering Information – Charge Port Receptacle Melting On the Vehicle
Attention:
Proceed with this EI ONLY if the customer has commented about this concern AND the PIE number is
listed in the Global Warranty Management / Investigate History link (GWM/IVH). If the customer has not
commented about this condition or the EI does not show in GWM/IVH, disregard the PI and proceed
with diagnostics found in published service information. THIS IS NOT A RECALL — refer to the latest
version of Service Bulletin 04-00-89-053 for more details on the use of Engineering Information
bulletins.
Brand:
Chevrolet
Model:
Bolt EV
Model Year:
VIN:
from
to
from
to
2017
2020
-
-
Engine:
Transmission:
-
-
Involved Region or Country
North America
Condition
Important: If the customer did not bring their vehicle in for this concern, DO NOT proceed with this EI.
Some customers may comment that the charge port receptacle is melting on the vehicle.
Cause
GM Engineering is attempting to determine the root cause of the above condition. Engineering has a need to
gather information on vehicles PRIOR to repair that may exhibit this condition. As a result, this information will be
used to "root cause" the customer's concern and develop/validate a field fix.
Correction
If you encounter a vehicle with the above concern, perform the following listed below and contact the engineer with your findings.
1.
Identify the location and brand of the charge station that the event occurred.
2.
Inspect for signs of damage and/or contamination of the charge station plug.
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3.
Pictures of charge port receptacle melted are shown above.
Contact Information
Engineer Name
Phone Number
Mike Kolb
(248) 807-3110
Please include the following information if leaving a message:
–
Technician name
–
Dealer name and phone number
–
Complete VIN and repair order (R.O) number
On the repair order, document the date and time the call was placed (even if the engineer was not reached).
If engineering is unable to return the call within one hour, proceed with diagnosis and repair based on information found in SI.
Warranty Information
If engineer was contacted or required information was provided, use:
Labor Operation
Description
Labor Time
5480718*
Engineering Information – Charge Port Receptacle Melting On the Vehicle
0.4 hr
*This is a unique Labor Operation for Bulletin use only.
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Version
1
Modified
Released August 22, 2019
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