NTB19-064b

Classification:
Reference:
EL19-016b
Date:
NTB19-064b
September 20, 2019
VOLUNTARY SERVICE CAMPAIGN
2017-2018 ROGUE, ROGUE HYBRID, AND ROGUE SPORT;
ICC/ADAS AND LASER/RADAR REPROGRAMMING
This bulletin has been amended. See AMENDMENT HISTORY on the last page.
Please discard previous versions of this bulletin.
CAMPAIGN ID #:
P9327
APPLIED VEHICLES:
2017-2018 Rogue (T32)
2017-2018 Rogue Hybrid (T32)
2017-2018 Rogue Sport (J11)
Check Service COMM or Dealer Business Systems (DBS)
National Service History to confirm campaign eligibility.
INTRODUCTION
Nissan is conducting this voluntary service campaign on certain specific model year 20172018 Rogue, Rogue Hybrid, and Rogue Sport vehicles to reprogram the Laser/Radar
and/or ICC/ADAS control units. This service will be performed at no charge to the customer
for parts or labor.
IDENTIFICATION NUMBER
Nissan has assigned identification number P9327 to this campaign. This number must
appear on all communication and documentation of any nature dealing with this campaign.
DEALER RESPONSIBILITY
Dealers are to repair vehicles falling within range of this campaign that enter the service
department. This includes vehicles purchased from private parties, vehicles presented by
transient (tourists) owners, and vehicles in a dealer’s inventory.
Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. HINT: If you believe that a described condition may apply to a particular vehicle, DO NOT
assume that it does. See your Nissan dealer to determine if this applies to your vehicle.
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REPAIR OVERVIEW
Check the Laser/Radar part number
(step 20 on page 9).
Is the Part Number listed below?
No





28438-5FA1A
28438-5FA2A
28438-5FA3A
28438-5HK2A
28438-5HK3A
Yes
Perform Laser/Radar
Reprogramming,
beginning on page 3.
Check the ICC/ADAS part number (step
45) and compare it to Table A on page 21.
No
Is the part number in Table A?
Yes
Perform ICC/ADAS Reprogramming,
beginning on page 20.
Done
HINT: If reprogramming is not performed, refer to the Electronic Service Manual (ESM) for
further diagnostic information.
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SERVICE PROCEDURE
Laser/Radar Reprogramming
IMPORTANT: Before starting, make sure:

ASIST on the CONSULT PC has been synchronized (updated) to the current date.

All CONSULT–III plus (C-III plus) software updates (if any) have been installed.

The CONSULT PC is connected to the Internet via a cable or Wi-Fi.
 Later in the procedure you will be required to enter your User Name and
Password.
 The CONSULT PC must be connected to the Internet.
 If you do not know your User Name and Password, contact your Service
Manager.

A screen print for warranty documentation can be done from the CONSULT PC
during this process while still connected to the vehicle.

No Diagnostic Trouble Codes (DTCs) are stored.
 Use C-III plus to perform Self Diagnosis for all systems.
 If there are any DTCs: Diagnose, perform repairs, and erase DTCs before
continuing.
1.
Connect the plus Vehicle Interface (plus VI) to the vehicle.
Make sure the plus VI is securely connected. If the plus VI connection is loose
during reprogramming, the process will be interrupted and the control unit may
be damaged.
2.
Connect the AC Adapter to the CONSULT PC.
Be sure to connect the AC Adapter. If the CONSULT PC battery voltage drops
during reprogramming, the process will be interrupted and the control unit may
be damaged.
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3.
Connect a battery maintainer or smart charger set to reflash mode or a similar setting.
If the vehicle’s battery voltage drops below 12.0V or rises above 15.5V during
reprogramming, the Laser/Radar control unit may be damaged.
4.
Turn OFF all external Bluetooth® devices (e.g., cell phones, printers, etc.) within range
of the CONSULT PC and the VI.
Make sure to turn OFF all external Bluetooth® devices. If Bluetooth® signal waves
are within range of the CONSULT PC and the plus VI during reprogramming,
reprogramming may be interrupted and the control unit may be damaged.
5.
Turn the ignition ON with the engine OFF.

The engine must not start or run during the reprogramming procedure.
6.
Turn OFF all vehicle electrical loads such as exterior lights, interior lights, HVAC,
blower, rear defogger, audio, NAVI, seat heater, steering wheel heater, etc.
7.
Turn ON the CONSULT PC.
8.
Start C-III plus.
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9.
Wait for the plus VI to be recognized.

The serial number will display when the plus VI is recognized.
Plus VI is
recognized
Figure 1
10.
Select Re/programming, Configuration.
Figure 2
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11.
Use the arrows (if needed) to view and read all precautions.
12.
Check the box confirming the precautions have been read.
13.
Select Next.
Figure 3
14.
Select Automatic Selection(VIN).
Example
Figure 4
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15.
Make sure VIN or Chassis # matches the vehicle’s VIN.
16.
If the correct VIN is displayed, select Confirm.
XXXXXXXXXXX XXXXXX
2018
Figure 5
17.
Select Confirm.
XXXXXXXXXXX XXXXXX
Figure 6
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18.
Select LASER/RADAR.
ENGINE
EPS/DAST 3
LASER/RADAR
Figure 7
19.
Select Reprogramming.
Figure 8
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20.
When you get to the screen shown in Figure 9, confirm that a reprogram is available
with the flow chart below.
XXXXXXXXXXX XXXXXX
XXXXX
Current LASER/RADAR P/N
XXXXXXXXXX
XXXXXXXXXX
Figure 9
Find the LASER/RADAR Part Number and write it on the repair
order.
HINT: This is the vehicle’s current LASER/RADAR Part Number
Is the Part Number listed below?
No





28438- 5FA1A
28438- 5FA2A
28438- 5FA3A
28438- 5HK2A
28438- 5HK3A
Yes
Continue with the
reprogramming
procedure on
the next page.
Skip to ICC/ADAS
Reprogramming on
page 20.
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21.
Select Save.
XXXXXXXXXXX XXXXXX
XXXXX
xxxxxxxxxxxxxxxx
XXXXXXXXXXX
XXXXXX
xxxxxxxxxxxxxxxx
XXXXXXXXXX
Figure 10
22.
Use the arrows (if needed) to view and read all precautions.
23.
Check the box confirming the precautions have been read.
24.
Select Next.
Figure 11
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25.
Read the Current Part Number and Part Number After Reprogramming. They
should be different.
26.
Select Next.
xxxxx
xxxxx
These numbers
should be
different
xxxxxxxxxxxxxxxx
xxxxx
Figure 12
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HINT:

In some cases, more than one new P/N for reprogramming is available.
 If more than one new P/N is available, the screen in Figure 13 displays.
 Select and use the reprogramming option that does not have the message
“Caution! Use ONLY with NTBXX-XXX”.

If you get this screen and it is blank (no reprogramming listed), it means there is no
reprogramming available for the Laser/Radar control unit in this vehicle. Proceed to
ICC/ADAS Reprogramming on page 20.
LASER/RADAR
Figure 13
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27.
Make sure OK is highlighted green (battery voltage must be between 12.0 and 15.5
Volts).
28.
Select Next.
Battery voltage must stay between 12.0 and 15.5 Volts during reprogramming or
reprogramming may be interrupted and the control unit may be damaged.
Monitor battery
voltage here
Figure 14
29.
Confirm all Judgment items are OK, then select Start.
Monitor battery
voltage here
EXAMPLE
Figure 15
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30.
Select USA/CANADA Dealers.
31.
Select OK.
Figure 16
HINT:

The above screen may not display if the CONSULT PC has remained ON since the
last reprogramming.

If the CONSULT PC is not connected to the Internet, the screen in Figure 17 will
display.
Figure 17
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HINT: In the next steps, the reprogramming process will begin when Submit is selected.
32.
Enter your Username and Password.


33.
The CONSULT PC must be connected to the Internet via cable or Wi-Fi.
If you do not know your User Name and Password, contact your Service Manager.
Select Submit.
Figure 18
34.
Wait for both progress bars to complete.
Figure 19
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35.
When the screen in Figure 20 displays, the reprogramming is complete.
HINT: If the screen in Figure 20 does not display (indicating that reprogramming did
not complete), refer to Laser/Radar Recovery on the next page.
36.
Disconnect the battery maintainer or smart charger from the vehicle.
37.
Select Next.
Figure 20
HINT: Additional steps/operations are required before C-III plus will provide the final
reprogramming confirmation report. Continue with the reprogramming procedure on
page 18.
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Laser/Radar Recovery
Do not disconnect plus VI or shut down Consult III plus if reprogramming does not
complete.
If reprogramming does not complete and the “!?” icon displays as shown in
Figure 21:
 Check battery voltage
(12.0 - 15.5 V).
 Ignition is ON, engine OFF.
 External Bluetooth® devices are
OFF.
 All electrical loads are OFF.
 Select retry and follow the on
screen instructions.
 “Retry” may not go through on
first attempt and can be selected
more than once.
Figure 21
If reprogramming does not complete and the “X” icon displays as shown in
Figure 22:
 Check battery voltage
(12.0 - 15.5 V).
 CONSULT A/C adapter is
plugged in.
 Ignition is ON, engine OFF.
 Transmission is in Park.
 All C-III plus / VI cables are
securely connected.
 All C-III plus updates are
installed.
 Select Home, and restart the
reprogram procedure from the
beginning.
Figure 22
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38.
Erase all DTCs as follows:
a. Turn the ignition OFF.
b. Turn the ignition ON.
c. Wait for DTC erase to complete.
ON
Turn ignition ON > OFF > ON
Figure 23
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39.
Verify the before and after part numbers are different.
40.
Print a copy of this screen (Figure 24) and attach it to the repair order for warranty
documentation.
HINT: If you cannot print the screen:
a. Select Screen Capture.
b. Name the file.
c. Save the file in My Documents.

41.
A copy of the screen is now saved in the CONSULT PC. It can be
retrieved and printed at a later time.
Select Confirm.
xxxxx
xxxxx
XXXXXXXXXXX XXXXXX
XXXXXXXXXXX
Figure 24
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ICC/ADAS Reprogramming
HINT: LASER/RADAR control unit reprogramming must be performed first
(if indicated by the flow chart on page 9) before proceeding.
42.
Refer to steps 1-18 starting on page 3 to navigate to Figure 25.
43.
Select ICC/ADAS.
Figure 25
44.
Select Reprogramming.
Figure 26
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45.
When you get to the screen shown in Figure 27, confirm that a reprogram is available
as follows.
A. Find the ICC/ADAS Part Number and write it on the repair order.
HINT: This is the current ICC/ADAS Part Number (P/N).
xxxxxxxxxxxxxxxx
xxxxx
Current ICC/ADAS P/N
xxxxxxxxxxxxxxxx
xxxxxxxxxxxxxxxx
Figure 27
B. Compare the P/N you wrote down to the numbers in the Current ICC/ADAS Part
Number column in Table A.

If there is a match, continue with the reprogramming procedure.

If there is not a match in Table A, proceed to step 55 on page 26.
Table A
MODEL
YEAR
2017
Rogue and
Rogue Hybrid
2018
2017
Rogue Sport
2018
CURRENT ICC/ADAS PART NUMBER: 284E76FL1B, 6FL2B, 6FL7B, 6FL8B
7FF7B, 7FF8B
5HR0A, 5HR9A
5HR9B
5HR0C
5HR0E, 5HR1E, 5HR3E, 5HR5E, 5HR6E
6MA0B
6MA1B
6MG0A, 6MG1A, 6MG2A
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46.
Follow the on-screen instructions to navigate C-III plus and reprogram the ICC/ADAS
control unit.

Refer to steps 21-34 starting on page 10 for further details.
HINT:


In some cases, more than one new P/N for reprogramming is available.

If more than one new P/N is available, the screen in Figure 28 displays.

Select and use the reprogramming option that does not have the message
“Caution! Use ONLY with NTBXX-XXX”.
If you get this screen and it is blank (no reprogramming listed), it means there is
no reprogramming available for this vehicle. Skip to step 55 on page 26.
ICC/ADAS
Figure 28
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47.
When the screen in Figure 29 displays, reprogramming is complete.
HINT: If the screen in Figure 29 does not display (indicating that reprogramming did
not complete), refer to ICC/ADAS Control Unit Recovery on the next page.
48.
Disconnect the battery maintainer or smart charger from the vehicle.
49.
Select Next.
Figure 29
HINT: Additional steps/operations are required before C-III plus will provide the final
reprogramming confirmation report. Continue with the reprogramming procedure on
page 25.
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ICC/ADAS Control Unit Recovery
Do not disconnect plus VI or shut down Consult III plus if reprogramming does not
complete.
If reprogramming does not complete and the “!?” icon displays as shown in
Figure 30:
 Check battery voltage
(12.0 - 15.5 V).
 Ignition is ON, engine OFF.
 External Bluetooth® devices are
OFF.
 All electrical loads are OFF.
 Select retry and follow the on
screen instructions.
 “Retry” may not go through on
first attempt and can be selected
more than once.
Figure 30
If reprogramming does not complete and the “X” icon displays as shown in
Figure 31:
 Check battery voltage
(12.0 - 15.5 V).
 CONSULT A/C adapter is
plugged in.
 Ignition is ON, engine OFF.
 Transmission is in Park.
 All C-III plus / VI cables are
securely connected.
 All C-III plus updates are
installed.
 Select Home, and restart the
reprogram procedure from the
beginning.
Figure 31
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50.
Follow the on on-screen instructions to erase DTCs.

If needed, refer to step 38 on page 18 for further details.
51.
When the entire reprogramming process is complete, the screen in Figure 32 will
display.
52.
Verify the before and after part numbers are different.
53.
Print a copy of the screen shown below (Figure 32) and attach it to the repair order for
warranty documentation.
HINT: If you cannot print the screen:
a. Select Screen Capture.
b. Name the file.
c. Save the file in My Documents.

54.
A copy of the screen is now saved in the CONSULT PC. It can be
retrieved and printed at a later time.
Screen
Capture
Select Confirm.
xxxxx
xxxxx
xxxxxxxxxxxxxxxxxx
xxxxxxxxxxxxxxxxxx
Figure 32
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55.
Close C-III plus.
56.
Turn the ignition OFF.
57.
Disconnect the plus VI from the vehicle.
58.
Test drive the vehicle and make sure it operates correctly and the related warning
lights are OFF.

If any related warning lights come ON, go back to ASIST for further diagnostic
information.

Diagnosis and repairs beyond ICC/ADAS or LASER/RADAR reprogramming or
replacement are not covered by this campaign bulletin.
CLAIMS INFORMATION
Submit a campaign (CM) type line claim using the following claims coding:
CAMPAIGN
(“CM”) ID
DESCRIPTION
OP
CODE
FRT
Reprogram Laser/Radar Control Unit AND
ICC/ADAS Control Unit
P93270
0.7 hrs.
Reprogram ICC/ADAS Control Unit
P93271
0.4 hrs.
Reprogram Laser/Radar Control Unit
P93272
0.4 hrs.
Reprogramming not needed
P93275
0.3 hrs.
P9327
AMENDMENT HISTORY
PUBLISHED DATE
REFERENCE
DESCRIPTION
August 26, 2019
NTB19-064
Original bulletin published
September 5, 2019
NTB19-064a
Part Numbers added to pages 2 and 9
September 20, 2019
NTB19-064b
CLAIMS INFORMATION section revised
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