N192210240

GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5137
URGENT - DISTRIBUTE IMMEDIATELY
Date:
September 11, 2019
Subject: N192210240 - Special Coverage
Evaporative Emissions Purge Valve Replacement
Models: Various Makes and Models listed below
Make
Buick
Chevrolet
GMC
To:
Model
Cascada
Encore
Enclave
LaCrosse
Caprice
Cruze
Impala
Sonic
Traverse
Trax
Acadia
Model Year
From
To
2018
2018
2016
2017
2016
2017
2016
2016
2016
2017
2016
2016
2016
2017
2016
2017
2016
2017
2016
2017
2016
2017
All General Motors Dealers
General Motors is releasing Special Coverage N192210240 today. The total
number of U.S. vehicles involved is approximately 1,171,046. Please see the
attached bulletin for details.
Customer Letter Mailing
The customer letter mailing will begin on September 25, 2019.
Global Warranty Management (GWM)
The Applicable Warranties section on the Investigate Vehicle History (IVH) screen will
be updated September 11, 2019. Please hold all warranty transactions until IVH has
been updated.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
Special Coverage Adjustment
N192210240 Evaporative Emissions Purge Valve Replacement
Release Date:
Attention:
September 2019
Chevrolet
GMC
00
This Special Coverage can be seen in the Applicable Warranties section in Investigate Vehicle History
(IVH).
Make
Buick
Revision:
Model
Cascada
Encore
Enclave
LaCrosse
Caprice
Cruze
Impala
Sonic
Traverse
Trax
Acadia
Model Year
From
To
2018
2018
2016
2017
2016
2017
2016
2016
2016
2017
2016
2016
2016
2017
2016
2017
2016
2017
2016
2017
2016
2017
RPO
Description
Involved vehicles are identified on the Applicable Warranties section in GM Global Warranty Management system. This
site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.
Condition
Special
Coverage
Adjustment
Certain 2016-2018 model year various make and model vehicles shown above, may have a condition
that could cause the evaporative emissions purge valve to not fully close. If this condition occurs, the
engine could run rough, hesitate or stall at idle speeds. Additionally, the Malfunction Indicator Light
(Check Engine Light) would illuminate and a diagnostic trouble code would be set.
This special coverage covers the condition described above for a period of 10 years or 150,000 miles
(240,000 km) for Acadia, Cascada, Enclave, Traverse, vehicles or 10 years or 120,000 miles (193,000
km) for Caprice, Cruze, Encore, Impala, LaCrosse, Sonic and Trax vehicles, whichever occurs first,
from the date the vehicle was originally placed in service, regardless of ownership.
For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after
September 11, 2019, are covered by this special coverage and must be submitted using the labor
operation codes provided with this bulletin. Claims with repair orders prior to September 11, 2019,
2019, must be submitted to the Service Contract provider.
Correction
Vehicle owners or lessees who paid for repairs referenced in this Special Coverage (“Customers”) are
eligible for reimbursement of their reasonable and customary expenses in accordance with the
procedures specified below. The conditional right to reimbursement is provided by GM solely in the
interest of customer satisfaction and is personal to Customers. Customers may not assign and GM
does not consent to any assignment of any Customer’s right to submit reimbursement claims, or to
receive reimbursement, or any other rights granted by this Special Coverage to any third party,
including but not limited to service contract providers, and this Special Coverage is not intended to
and does not confer any third party beneficiary, subrogation or contribution rights, or any other rights
to reimbursement, against GM, whether in law, equity or otherwise, on any third parties.
Dealers are to replace the evaporative emissions purge valve as necessary. The repairs will be made
at no charge to the customer.
Parts
Quantity
1
1
1
1
Part Name
Evaporative Emission Canister Purge Solenoid Valve
Evaporative Emission Canister Purge Solenoid Valve
Evaporative Emission Canister Purge Solenoid Valve
Evaporative Emission Canister Purge Solenoid Valve
Part No.
12690512
55573017
55567453
55569458
Note: Use the vehicle identification number (VIN) and the GM Electronic Parts Catalog (EPC) to determine which (part
name) to order.
Important: Due to limited initial parts availability, dealers are encouraged not to order recall parts for use as
shelf stock.
Reminder: Parts may be removed from Retail Inventory Management (RIM). Dealers should review the affected parts
to confirm RIM managed status. Parts may have quantity limiters in effect.
Copyright 2019 General Motors. All Rights Reserved.
Page 1 of 3
Special Coverage Adjustment
N192210240 Evaporative Emissions Purge Valve Replacement
Warranty Information
Labor
Operation
9900612
9900613
9900614
9900615
*
Description
Diagnostic Time Only – No Repair Required
Evaporative Emission Canister Purge Solenoid Valve Replacement
Acadia/Traverse/Enclave/Cruze/Impala
LaCrosse/Sonic/Trax/Encore/Cascada
Add: Diagnostic Time (perform smoke test and investigate scan tool
data)
Customer Reimbursement Approved
- For USA and Canada dealers only
- For Export dealers only
Customer Reimbursement Denied – For USA dealers only
Labor
Time
0.1-0.5
0.3
0.2
0.1-0.5
Trans.
Type
ZREG
ZREG
Net
Item
N/A
N/A
N/A
0.2
N/A
ZREG
*
ZREG
**
For USA and Canada: Submit the dollar amount reimbursed to the Customer in Net/Reimbursement. Submit $20.00
administrative allowance in Net/Admin Allowance.
For Export: Submit the dollar amount reimbursed to the Customer in Net/Reimbursement.
**
Submit $10.00 administrative allowance in Net/Admin Allowance.
Service Procedure
1.
2.
A vehicle may come in with DTCs including any of the following; P0496, P0442, P0455, P0171, or P0174. Following
the diagnostics for the indicated DTC(s) in SI may lead to purge solenoid valve replacement.
•
If the diagnostics do not lead to purge solenoid valve replacement, no further action is required. Claim diagnosis
time and inform the customer that any further diagnosis or part replacement will have to be covered under
customer pay,
•
If the diagnostics do lead to purge solenoid salve replacement, proceed to step 2.
Replace the purge solenoid valve. Refer to Evaporative Emission Canister Purge Solenoid Valve Replacement in SI.
Courtesy Transportation – For USA & Canada
Courtesy transportation is available for Customers whose vehicles are involved in a product program and still within the
warranty coverage period. See General Motors Service Policies and Procedures Manual, Sections 1.4 and 6.1.10, for
courtesy transportation program details.
Customer Notification
General Motors will notify Customers of this special coverage on their vehicle (see copy of typical Customer letter included
with this bulletin).
Customer Reimbursement
Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to
be submitted to the dealer prior to or by September 30, 2020. See General Motors Service Policies and Procedures
Manual, Section 6.1.11 – Product Field Action Customer Reimbursement Procedure (USA & Canada) or local Policies
and Procedures, for details.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.
We Support
Voluntary Technician
Certification
Page 2 of 3
Special Coverage Adjustment
N192210240 Evaporative Emissions Purge Valve Replacement
September 2019
This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors Customer:
As the owner of a 2016-2018 model year various make and model vehicle, your satisfaction with our product is very
important to us.
This letter is intended to make you aware that some 2016-2018 model year various make and model vehicles may have
a condition where the evaporative emissions purge valve may not fully close. If this condition occurs, the engine could
run rough, hesitate or stall at idle speeds. Additionally, the Malfunction Indicator Light (Check Engine Light) would
illuminate and a diagnostic trouble code would be set.
Do not take your vehicle to your GM dealer as a result of this letter unless you believe that your vehicle has the
condition as described above.
What We Have Done: General Motors is providing owners with additional protection for the condition described above.
If this condition occurs on your 2016-2018 model year various make and model vehicle within vehicle within 10 years or
150,000 miles (240,000 km) for Acadia, Cascada, Enclave, Traverse, vehicles or 10 years or 120,000 miles (193,000
km) for Caprice, Cruze, Encore, Impala, LaCrosse, Sonic and Trax vehicles, whichever occurs first, the condition will be
repaired for you at no charge. Diagnosis or repair for conditions other than the condition described above is not
covered under this special coverage program.
What You Should Do: If you believe that your vehicle has the condition described above, repairs and adjustments
qualifying under this special coverage must be performed by a General Motors dealer. You may want to contact your
GM dealer to find out how long they will need to have your vehicle so that you may schedule the appointment at a time
that is convenient for you. This will also allow your dealer to order parts if they are not already in stock. Keep this letter
with your other important glove box literature for future reference.
Reimbursement: If you have already paid for repairs for the condition described in this letter, please complete the
enclosed reimbursement form and present it to your dealer with all required documents. Working with your dealer will
expedite your request, however, if this is not convenient, you may mail the completed reimbursement form and all
required documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170. The completed form and
required documents must be presented to your dealer or received by the Reimbursement Department by September 30,
2020, unless state law specifies a longer reimbursement period.
The right to submit reimbursement claims is provided by GM solely in the interest of customer satisfaction and is
personal to vehicle owners and lessees who previously paid for repairs referenced in this Special Coverage
(“Customers”). Customers may not assign and GM does not consent to any assignment of any Customer’s right
to submit reimbursement claims, or to receive reimbursement, or any other rights granted by this Special
Coverage to any third party, including but not limited to service contract providers, and this Special Coverage
is not intended to and does not confer any third party beneficiary, subrogation or contribution rights, or any
other rights to reimbursement, against GM, whether in law, equity or otherwise, on any third parties.
If you have any questions or need any assistance, please contact your dealer or the appropriate Customer Assistance
Center at the number listed below.
Division
Buick
Cadillac
Chevrolet
GMC
Puerto Rico – English
Puerto Rico – Español
Virgin Islands
Number
1-800-521-7300
1-800-458-8006
1-800-222-1020
1-800-462-8782
1-800-496-9992
1-800-496-9993
1-800-496-9994
Text Telephones (TTY)
1-800-832-8425
1-800-833-2622
1-800-833-2438
1-800-889-2438
We are sorry for any inconvenience you may experience; however, we have taken this action in the interest of your
continued satisfaction with our products.
Neelie O’Connor
Executive Director
North America Contact Center Operations
Enclosure
N192210240
Page 3 of 3