SSM74557

Special Service Message
NOTE: A Special Service Message is a formal communication issued by Jaguar and carries the same
importance of a Technical Service Bulletin. An SSM is a quick method of communicating "Need To
Know" information to the technical service community. SSM's may be issued in advance of a
technical bulletin or may be the only communication on a given topic. All information contained in
Jaguar technical communications are intended for use by trained, professional technicians with the
knowledge, tools, and equipment required to complete the procedure correctly and safely. It
informs the Technicians of conditions that may occur on some vehicles, or provides information
that could assist in correct vehicle and diagnostic service.
SSM 74557 - Voice cannot be heard during a received telephone call
Models : E-Pace / X540
F-Pace / X761
F-Type / X152
I-Pace / X590
XE / X760
XF / X260
XJ / X351
Engineer Shilvock Matthew
Name :
Last Modified 24 SEP 2019 14:27:04
:
Category : Electrical
Symptom : 207000 Entertainment Systems
Content : Issue: Apple devices with iOS version 12.2 & 12.3 may
experience any of the following concerns when connected
to the infotainment system using the USB cable and
CarPlay mode active.
1 . When a call is received the driver cannot hear the
third party caller although the caller can hear the
driver with the USB cable connected.
2 . Possible satellite navigation map display concerns
with USB cable connected.
Cause: Potential Apple Software concern introduced since
the release of iOS 12.2
Action: JLR has implemented a work around to correct this
for our customers;
For SOTA enabled vehicles, update the IMC using the
instructions in TOPIx Workshop Manual
Section 100-12: Software Over The Air.
For non SOTA enabled vehicles, re-configure the
IMC using Pathfinder P240 or later o r S y m p t o m
Driven Diagnostics SDD_157.03 or later.
Note: Please do not replace the Infotainment Master
Controller or related components for the above concern
unless otherwise directed by Jaguar Land Rover.
Vehicle Lines:
Jaguar: X540, X761, X152, X590, X760, X260, X351
Jaguar Land Rover Limited 2000 - 2019 (Rel. 2673)