White Paint Clas

QUALITY ACTION
CAMPAIGN
BULLETIN
White Paint Class Action Owner Notification
Dealer Notification
Reference: Pearl White Paint
Date: October 17, 2019
Attention: Dealer Principal, Sales, Service & Parts Managers
In October, owners of white Nissan Rogues produced between January 11, 2013 and April 23, 2013,
will receive a notice from a settlement administrator informing them of the terms of a proposed
class action settlement. The settlement, if approved by the presiding court, could extend the
warranty on the paint for four years and provide a one-time full vehicle repaint (subject to a copay). Eligible owners can also obtain coverage for any reasonable and necessary rental car coverage
arising from the repaint, or reimbursement of amounts previously incurred for a one-time repaint
and any reasonable and necessary rental car services arising from the repaint. The settlement also
provides for eligibility in Nissan’s Vehicle Purchase Program.
To be clear, unless and until the proposed settlement is approved by the presiding court, there is
no warranty extension or other remedy and you should proceed with paint-related claims in the
ordinary course.
The proposed settlement, and the associated potential warranty extension, include many terms and
conditions. Rather than attempting to address questions about the proposed settlement terms from
customers, Nissan recommends dealers refer customers to the website listed below. This will enable
owners to receive information from appropriate sources and avoid providing incorrect and/or
incomplete information to customers. The website is currently live and available to inquiring
customers.
***** What Dealers Should Do *****
1. No action is necessary at this time. Nissan will provide additional instructions once the
proposed settlement is approved by the court.
2. If a customer contacts the dealer with a white paint concern and/or references this
settlement notification, dealers should refer the customer to the third party administrator’s
website for additional information.
www.vehiclepaintsettlement.com
NISSAN NORTH AMERICA, INC.
Aftersales DIVISION
WHITE PAINT CLASS ACTION OWNER NOTIFICATION | Original Document
Frequently Asked Questions (FAQ):
Q.
When will owners of the affected vehicles be notified of this proposed settlement?
A.
The class action settlement administrator will be mailing potential class members notification
of the proposed settlement during the month of October 2019.
Q.
What can a customer with this concern do if their vehicle is not included in this
settlement?
A.
If a customer has a white paint peeling concern on a vehicle not included in this proposed
settlement, they can contact Nissan Consumer Affairs at 1-800-NISSAN1 (647-7261) with
their concern. Owners should have proof of vehicle ownership and documentation of any
expenses incurred.
Revision History:
Date
October 17, 2019
Announcement
Original
Purpose
White Paint Class Action Owner Notification
WHITE PAINT CLASS ACTION OWNER NOTIFICATION | Original Document
Nelson v. Nissan Settlement Administrator
P.O. Box 43502
Providence, RI 02940-3502
2D
LEGAL NOTICE
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If you bought any White Nissan Rogue produced between January 11, 2013 and
April 23, 2013 and/or any White Infiniti QX56s produced between November 20, 2009 and
December 12, 2012, you may be eligible for benefits under a class action settlement.
A proposed Settlement has been reached in two class actions against Nissan North America, Inc. (“NNA”)
involving allegations that certain vehicles were painted with white exterior paint that peeled off in whole
parts. The cases are Nelson v. Nissan North America, Inc., Case No. 3:17-cv-01114 (M.D. Tenn.), and
Anglin v. Nissan North America, Inc., Case No. 1:17-cv-04240 (N.D. Ill.).
These cases were brought as class actions alleging that NNA knew about the paint defects but refused to
honor warranties and replace the paint if the affected vehicle owners requested a repaint. NNA denies the
allegations. The Court has not decided who is right, and the Parties have chosen to settle their dispute.
This notice provides only a summary of the allegations.
Records available to NNA indicate that you may be a Class Member. If you are a Class Member,
your rights may be affected, even if you take no action. You must take action to receive Settlement
benefits or to protect your rights.
If you are a Class Member, you may be eligible for a full vehicle repaint (subject to a co-pay), rental
car coverage, or reimbursement for repaint or rental car services you have previously purchased, and
eligibility in Nissan’s Vehicle Purchase Program.
If you think you may be a Class Member, you should immediately review the Long Form Notice at
www.vehiclepaintsettlement.com for more information. Please visit www.vehiclepaintsettlement.com
for information about the benefits available to you under this Settlement, including your options and the
deadlines for exercising them.