Campaign T4A Dea

Service Campaign T4A Dealer Best Practice
Date: October 15, 2019
Attn: Dealer Principal/General Manager/Service Manager/Parts Manager
Subject: Service Campaign T4A: Steering Angle Sensor Reset (TSB #19-01-031H) – v1
Updates To This Document
•
Initial communication to dealers.
Date
10/15/19
*** Retail Vehicles Only ***
Dealers must perform this Service Campaign whenever an affected vehicle is in the shop for any maintenance or repair.
Affected Vehicles
Hyundai is conducting a Service Campaign to perform a steering angle sensor (SAS) reset using the GDS.
The affected vehicles include:
• Certain 2017-2018MY Santa Fe (NC), 2016MY Veloster (FS), 2014MY Elantra (MD), and 2016-2017MY Azera (HG)
vehicles
Hyundai is initiating this action to ensure the quality of its vehicles and the continued satisfaction of Hyundai customers.
Description
Certain 2017-2018MY Santa Fe (NC), 2016MY Veloster (FS), 2014MY Elantra (MD), and 2016-2017MY Azera (HG) vehicles may
experience a warning lamp being illuminated intermittently when starting the engine after replacing the motor driven power steering
(MDPS) column & housing.
Service Action
Reservation – Always check the Vehicle Information Screen in WebDCS for open campaigns and recalls, and
advise the customer on time requirements.
Readiness – Review this announcement and the accompanying FAQs with all Service and Parts staff including
Reservationist/BDC. Also, complete all applicable training, check your reservation capacity settings (you can set separate
capacities for every recall/campaign), confirm email addresses for campaign appointments, and that you have all necessary
tools, campaign parts and shop equipment as needed.
• This campaign does not require a hoist and can be completed quickly
• GDS or GDS-M will be needed to complete this campaign
Reception – Always check the Vehicle Information Screen in WebDCS for open campaigns and recalls, and print a
copy for technicians. Provide SRC or an alternative vehicle, as needed. If a customer has declined the campaign,
note this on the repair order and request the customer’s signature next to the statement.
Repair – Always plug in the GDS before starting the repair. Make sure to complete an MPI on all vehicles and Quality
Control your work.
• Use Greeters, Porters and Service Consultants to bring vehicles to Technicians to make it easier for them to stay
working in the bay
• If a part is found in need of replacement while performing Service Campaign T34 and the affected part is still
under warranty, submit a separate claim using the same Repair Order. If the affected part is out of warranty
submit a Prior Approval Request for goodwill consideration prior to performing the work.
• Confirm the warning lamp does not turn on again, and test drive the vehicle after repair. Use Greeters, Porters or
Wash attendants to assist with test driving the vehicle.
Return – Review all completed campaign and repairs to answer any customer questions. Also, schedule the customer’s
next service.
Reconnect – Follow up for customer satisfaction.
Parts
No parts are required to complete this campaign.
Customer Notification
TBD
Thank you for your prompt attention to this important matter and continued commitment to Hyundai customers.
Hyundai Motor America
Key Contact Information
Dealer Support
Contact Information
Description
Parts
[email protected] Parts ordering hotline
m
Techline
1‐800‐325‐6604
Warranty HELPREP Line
1‐877‐446‐2922
Vehicle Technical Support for Hyundai Dealer
Technicians
Warranty Claim questions for Hyundai Dealers
Warranty Prior Approval (PA) Center
1‐844-371-3808
Warranty Prior Approval (PA) Center for Hyundai Dealers
Xtime Technical Support
[email protected]
Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management /
Campaign Integration / Operation Codes
Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management /
Campaign Integration / Operation Codes
Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management /
Campaign Integration / Operation Codes
1‐866‐984‐6355
AutoLoop Technical Support
[email protected]
1-877-850-2010
CDK Technical Support
https://serviceconnect.support.cdk.com/
Customer Support
Contact Information
Hyundai Customer Care Center
(Recall /Campaign Questions)
1‐855‐671‐3059
Hyundai Recall / Campaign
Website
Hyundai Customer Care Center
(General Questions)
www.hyundaiusa.com/recall
Hyundai Roadside Assistance
1-800-243-7766
1‐800‐633‐5151
Description
Customer questions or concerns related to recall or
service campaigns
Updated information related to the specific recall or
service campaign
Customers general questions, non‐campaign
related
Hyundai Roadside Assistance
Key Reference Information
Name
Campaign Central
Car Care Scheduling (Xtime) - Tutorials
Car Care Scheduling (Xtime) - Recall Appointment
Notification
Source
Consolidated repository of recall and service campaign dealer best practices.
Located on the service tab homepage in www.HyundaiDealer.com
www.HyundaiDealer.com > Service > Dealer Resources > Documents Library
> Car Care Scheduling
1. Log into Xtime
2. Under the menu at the top left, select ‘CONFIGURE’
3. Under the dealership tab, click “EMAIL COMMUNICATION”
4. Slide the toggle to “ADVANCED”
5. Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD”
Parts – Campaign Parts Management (CPM)
Procedure
Service Rental Car (SRC) Program
As applicable; www.HyundaiDealer.com > Parts > Documents Library >
Campaign Parts Management
www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software
Technical Service Bulletin (TSB)
Uncompleted Campaign VIN Listing
www.HyundaiDealer.com > Service tab > Hyundai Tech Info
A listing of vehicles is located on WEBDCS> SERVICE tab> select
Recall Campaign Website
NHTSA Website
– Dealer Stock (New, SRC, CPO, etc.) and Retailed.
www.hyundaiusa.com/recall
www.safercar.gov
UNCOMPLETED CAMPAIGN VIN LISTING