120851002K

Bulletin No.:
Service Bulletin
Date:
12-08-51-002K
November, 2019
INFORMATION
Subject:
Spray-in Bed Liner General Information and Repair Procedures
Models:
2013-2014 Chevrolet Silverado HD 2500/3500 Series
2014 Chevrolet Silverado 1500
2015-2020 Chevrolet Colorado, Silverado
2013-2014 GMC Sierra HD 2500/3500 Series
2014 GMC Sierra 1500
2015-2020 GMC Canyon, Sierra
2020 Holden Colorado
Equipped with Spray-in Bed Liner (RPO CGN, PDL)
Attention: This Bulletin also applies to any of the above models that may be NA Export to
Middle East, Israel, Chile and Korea vehicles.
This Bulletin has been revised to add the 2020 Model Year. Please discard Corporate Bulletin
Number 12-08-51-002J.
Spray-in Bed Liner General Information
A spray-in bed liner (RPO CGN, PDL) is optional on the
above listed vehicles.
The bed liner is applied directly to the truck bed as a
GM Factory option. This process creates a bonded
coating that prevents water, dirt, dust and other
contaminants from affecting the painted metal surface
of the truck bed.
The black finish resists degradation from exposure to
sun light, chemicals and other environmental factors,
while providing a texture that prevents slippage or
movement of goods. The coating also resists
scratches, dents and dings that would damage a
regular painted surface. This type of liner requires no
repositioning over time.
Unlike other aftermarket spray-in bed liners, this
product has been specifically designed and tested for
General Motors trucks according to OEM
specifications.
Note: The spray-in bed liner was not designed for use
with the GM Accessory Cargo Management System
that was offered on 2012 and prior models.
Care Instructions
Important: Spray-in bed liners are permanent coatings
that bond to the truck beds and other surfaces that are
not removable. Promptly rinse the bed liner surface
following a chemical spill to avoid permanent damage
following long term exposure of the chemical.
Copyright 2019 General Motors LLC. All Rights Reserved.
Caution: Do not use silicone-based protection
products to clean your bed liner as they may reduce the
effectiveness of the slip resistant texture and may lead
to an injury. Silicone based materials may also degrade
the spray-in bed liner surface.
The shine and luster of the bed liner can fade from
oxidation, road dirt, heavy-duty hauling and hard water
stains. To help keep your bed liner looking and
performing well, it is recommended that the bed liner
can be cleaned at the same time and manner as the
rest of the vehicle, simply by washing using a mild
detergent and spraying the liner out. Automatic car
wash residue may leave a white film. This can be
removed with normal washing and brushing if needed.
This is considered vehicle maintenance.
A specific Silicone free bed liner conditioner is available
through your GM dealership. See procurement
procedure below. The conditioner is available directly
through the supplier, not through Customer Care and
Aftersales Parts.
To restore the original appearance, wash the bed liner
with a mild detergent. Once the liner is dry, apply the
silicon free bed liner conditioner (note it will spray on
blue, it will dry clear) and let dry.
Application Details
The photos below show the areas that are covered by
the spray-in bed liner. These should be used as a
guideline when making any repairs or answering
customer questions concerning bed liner coverage
areas.
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November, 2019
Bulletin No.: 12-08-51-002K
4244840
Important: ONLY for vehicles receiving the spray-in
bed liner (RPO CGN, PDL), a production change was
implemented at the three full size truck plants which
eliminated the application of seam sealer and basecoat
to the pickup bed floor. The change was implemented
at Fort Wayne Assembly in April 2015, and at the Silao
and Flint plants in May 2015. Examples of the different
appearance are shown in the graphic above. Vehicles
built prior to the change (1) will have a wide bead of
seam sealer visible, whereas those built after (2) will
not. The difference is cosmetic appearance only, and
the integrity of the spray-in liner is the same for both
applications.
Because the bed liner material is sprayed on evenly,
any variation in the bed such as seam sealer or spot
welds in the sheet metal will show underneath the
spray on coating. This is an expected condition. The
coating does not completely fill in these variations.
2968665
Tailgate handle bolts
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Entire bed
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November, 2019
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Tailgate with Rear Vision Camera (gate in closed
position)
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Lower tailgate and bed floor
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Tailgate side view
Tailgate end cap
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November, 2019
Bulletin No.: 12-08-51-002K
2968675
Spot weld under bed liner example
2968678
Bed header panel close up
2968676
Bed header panel
2968682
Bed header panel/side panel joint
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November, 2019
2968687
Bed floor (with rear camera access panel,
gate open)
2968694
Drain holes
Repair information
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Tailgate opening view
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Bed liner repairs should be handled similar to other
body repair and sublet to an appropriate vendor
(identified on the website below) or performed by the
dealer (if proper equipment and skill set are available).
This includes warranty, New Vehicle Damage claims,
customer pay and collision repairs. Additional
information is provided in this bulletin to clarify the
repair process and supplier information.
Repairs to the spray-in bed liner fall into small or large
categories. This will determine how the repair
procedure will be performed. Any damage to the
underlying sheet metal must be repaired (including
corrosion protection) prior to repairing the bed liner
material.
Most larger repairs will likely be performed by the
approved Ultimate Linings authorized dealer network
facilities and submitted as a sublet repair if it is
warranty or New Vehicle Damage related. These
facilities can be found in the following contact
information:
http://www.gmbedlinerrepair.com/
or
1-800-994-0658 (English and Spanish speaking
customers only)
All repair information, parts and/or facilities that can
perform the repairs are listed in the website.
Small Repairs
Small repairs (a small repair is defined as a gouge
1.5 in (40 mm) in diameter or less) can be completed
using Qwik Fix Kit P/N “A-GMREPAIRKIT.” The GM
dealership or the authorized repair center can complete
this repair. The parts and vendor information are
available in the GM Bed liner Repair website or 800
number. This type of repair is for small areas of damage
and uses as twin pack repair material along with a
pattern patch.
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November, 2019
Process to obtain the required repair kit:
• Access the Ultimate Linings website at
http://www.gmbedlinerrepair.com/ or contact
Ultimate Linings at 1-800-994-0658 (English and
Spanish speaking customers only).
• Select ORDER PARTS on the upper right part of
the screen.
• Complete the Request form.
• Ultimate Linings will contact the dealer to
complete the order.
Order status can also be obtained through the website
by selecting “Check Ticket Status” link at the top.
Additional Items Required:
• Dual Cartridge Caulk Gun P/N 00012-T0990-23
(Should be a part in stock at the dealer, only order
if needed).
• Static mixing tips – the kit has 5, if more are
needed please order from
www.gmbedlinerrepair.com.
• Razor Knife.
• Flat Blade Screwdriver.
• Prep Solvent such as lacquer thinner and clean
lint free cloth.
• Bed liner Conditioner – (00012-T0990-01) – Not
required but can help the older material match the
new repair finish.
• Gloves.
• Safety Goggles.
Repair steps:
Use the following steps to repair small damage area:
Bulletin No.: 12-08-51-002K
4. Shake the cartridge material to insure proper mix
and insert into the gun.
2968700
5. Purge the mixing tip away from the repair area (on
the towel) to ensure proper material mix. Pump the
cartridge at least 3 times verifying there are no
striations in the material to ensure proper mix. The
material should be a solid black color.
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2968698
1. Use a utility knife or screwdriver to remove any
loose debris from the repair area. Bevel the edge
of the repair area with the utility knife.
2. Use a prep solvent to clean the area and allow
to dry.
3. Place a large paper shop towel next to the
repair area.
6. Noting the viscosity of the repair material, moving
from the towel to the repair area, use a slow bead
to fill the entire repair area from the outer edges,
spiraling into the center moving back to the towel
leaving no tail of the material on the repair area.
If the repair area is overfilled the edges can be
feathered out using an edge of the textured pad.
It is better to slightly overfill the repair area.
Bulletin No.: 12-08-51-002K
November, 2019
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7. Place the textured pad over the repair area and
apply firm and even pressure for a minimum of
2 minutes.
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9. Release the pressure and slowly remove the pad.
If any material sticks to the pad, it can be removed
once dry.
10. When completed, wait approximately 10 minutes
then apply bed liner conditioner to the repaired
area if required to blend the color of the repair with
the existing bed liner.
2968709
8. Using a small block, such as a piece of 2 x 4 wood,
allows for a more even pressure application.
2968711
11. Long tears are handled in the same way but
broken down into smaller sections to allow enough
time to complete the section within the cure time of
the material and to be small enough to be covered
by the textured pad.
12. Left over unmixed material can be kept properly
sealed for up to 30 days.
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November, 2019
Important: If the material does set in 2 minutes, or
does not harden in 30 minutes, the A and B portion of
the repair material did not mix properly. If this occurs,
clean the affected area with solvent and reapply the
repair material making sure there is a good mix (all
black in color) using a new tip.
Large Repairs
Large repairs are best performed by an approved
Ultimate Linings authorized dealer network facility. The
Claim must be submitted as a sublet repair if it is
warranty or New Vehicle Damage related. These
facilities can be found in the following contact
information:
http://www.gmbedlinerrepair.com/
or
Ph. 1-800-994-0658 (English and Spanish speaking
customers only)
Parts Information
Small repair parts along with bed conditioner are
available through the Ultimate Linings website at
www.gmbedlinerrepair.com
or
Ph. 1-800-994-0658 (English and Spanish speaking
customers only)
or
Specifically for international export orders (outside
North America)
Ph .713-466-0302 and request to speak directly to
Stacy Spath to process the order.
Bulletin No.: 12-08-51-002K
Part Number
Description
00012-T-0990-01
12 oz. Bed liner Conditioner
QF-100
100 ml UL ABRM cartridge
P-7700846
5-32 chamber static mix tips
00012-T-0990-23
Dual Cartridge Caulk Gun
A-GMREPAIRKIT
Small Bed Liner Repair Kit w/5
mix tips
Warranty Information
The spray-in bed liner is covered under the terms of the
New Vehicle Limited Warranty. However, restoring a
loss of shine or luster is considered a maintenance item
similar to cleaning the rest of the vehicle, as described
above.
If warranty repairs are required, transporting the vehicle
to and from the sublet repair facility needs to be
documented properly and submitted as a net item as
with the rest of the S2 sublet repair.
For vehicles repaired under warranty, use:
Labor
Operation
Description
Labor Time
1480408*
Spot Repair Spray-In Bed
Liner
0.5 hr
1480658*
Sublet Spray-In Bed Liner
Repair
As
Required
*This is a unique Labor Operation for Bulletin use only.
Additional Keywords: Bedliner
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.
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