ACU Unlocked

News Channel Update | Vans Customer Service and Parts
TO: Mercedes-Benz and Freightliner Dealer
Principals, General Managers, Sales Managers,
Service Managers, Parts Managers
Initial Recall Campaign Notification
Model 907 (Sprinter)
Model Years 2019
Airbag Control Unit Unlocked
FROM: Anthony Washington, Department Manager,
Regulations and Certifications
RE:
DATE:
October 28, 2019
IMPORTANT CAMPAIGN INFORMATION
Daimler Vans USA, LLC
One Mercedes-Benz Drive
A Daimler Company
Sandy Springs, GA 30328
770.705.0600
News Channel Update | Vans Customer Service and Parts
Campaign No. :
Campaign Desc. :
2019100012
PDGAIRIGEL
Airbag Control Unit Unlocked
This is to notify you of the upcoming Recall Campaign concerning the airbag control unit on approximately 1,232 MY19
Mercedes-Benz and Freightliner Sprinter vans. The recall campaign will be visible on the www.safercar.gov website and
may generate questions from customers. All affected VINs will be flagged as “Pending” in VMI.
Background
Issue
What We’re Doing
Vehicle Model Year(s)
Vehicle Model
Daimler AG (“DAG”), the manufacturer of Mercedes-Benz and Freightliner vehicles, has
determined that on certain Mercedes-Benz and Freightliner Sprinter vehicles Platform 907
(VS30), the airbag control unit may not have been locked at the end of the manufacturing
process. As a result, the corresponding Airbag-/Restraint-function may not have been
activated. If the airbag control unit is not locked, the system will not be activated which can
increase the risk of injury in the event of a crash.
An authorized Mercedes-Benz or Freightliner dealer will check the vehicle to determine
whether the Airbag Control Unit is locked and perform the procedure to lock the system if
necessary.
Vehicles Affected
Model Year 2019
Sprinter, VS30 / Platform 907
Vehicle Populations
Total Recall Population
1,232
Dealer Inventory
243
Given this notice, it is a violation of Federal Law for a dealer to sell or lease any new MY19 Sprinter vehicles in dealer inventory
covered by this notification until the vehicle has been repaired.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.
Additionally, given this notice, it is a violation of Federal Law for rental companies to rent new MY19 Sprinter vehicles covered by this
notification until the vehicle has been repaired.
Next Steps/Notes
Customer Notification Timeline
An owner notification letter will be mailed in early November, 2019.
AOMS/SOMS
AOMs – This recall may generate questions from your dealers. Please forward this notice to
your dealers ASAP.
Rental Fleet Partners
This recall may affect vehicles in your fleet. Please contact your respective DVUSA fleet
representative for further information and next steps. For repairs, please contact your
preferred DVUSA dealer.
While we regret any inconvenience this may cause, DVUSA is determined to maintain a high level of vehicle quality and customer
satisfaction.
Daimler Vans USA, LLC
One Mercedes-Benz Drive
A Daimler Company
Sandy Springs, GA 30328
770.705.0600