LI82.85-N-070458

MBUX multimedia system: Linguatronic does not operate correctly, the other party hears an echo of themselves when telephoning,
Infotainment outputs are only audible from one speaker (NTG6)
Topic number
LI82.85-N-070458
Version
1
Function group
82.85 Navigation and Communication system (CNS, ICS,
COMAND, FleetBoard)
Date
11-14-2019
Validity
Model 907 with code E1C (Audio 25)
Model 907 with code EJ9 (COMAND Online)
Reason for change
Validity updated!
Reason for block
Complaint:
1. Operation of the Linguatronic system is extremely limited. The system has difficulty recognizing voice commands
and reacts with choppy dialog.
2. The other party hears an echo of themselves when using telephone.
3. The Infotainment voice outputs of the MBUX multimedia system (A26/17) can only be heard from one speaker.
Both navigation announcements and phone calls or voice control commands are affected.
Cause:
Software release of MBUX multimedia system (A26/17).
Remedy:
Perform software update of MBUX multimedia system (A26/17).
Use XENTRY version 12/18 or higher.
Symptoms
Communication/information / Communication / Voice control system VCS / Input is repeated incorrectly or not at all
Communication/information / Communication / Voice control system VCS / Input is repeated without obvious cause
Communication/information / Communication / Voice control system VCS / Malfunction
Communication/information / Entertainment / Audio/Sound / Tone setting malfunction
Communication/information / Entertainment / Audio/Sound / Several speakers are nonfunctional
Communication/information / Communication / Mobile phone / Telephone / Poor understanding
Communication/information / Communication / Voice control system VCS / Voice output faulty
Communication/information / Communication / Voice output / Malfunction
11-14-2019 5:56 PM
© Copyright Mercedes-Benz AG
BSTRINE
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Control unit/fault code
Control unit
Fault code
A26/17 - MBUX multimedia sy- stem HU6 (Code: E1C, EJ9)
Fault text
-
Validity
Vehicle
Engine
Transmission
Sprinter 907
*
*
11-14-2019 5:56 PM
© Copyright Mercedes-Benz AG
BSTRINE
Page 2/2