A9119232037809_5

91 How to update the MMI MIB navigation map - potential customer concerns
91 19 23 2037809/5 December 20, 2019. Supersedes Technical Service Bulletin Group 91 number 19-74 dated
August 5, 2019 for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
A3
2015 - 2021
All
With MIB1 or MIB2
A4, Q7, and
R8
2017 - 2021
All
With MIB2
A5, Q5, and
SQ5
2018 - 2021
All
With MIB2
TT, TTS,
TTRS, and
Roadster
2016 - 2021
All
With MIB2
A6, A7, A8,
Q3, Q8, and
Audi e-tron
quattro
2019 - 2021
All
With MIB2+
Condition
REVISION HISTORY
Revision
Date
Purpose
5
-
Revised Condition (Updated website link)
Revised Technical Background (Updated content)
4
08/05/2019
Revised header (Added model years)
Revised Technical Background (Added new releases)
3
12/20/2017
Revised header data (Added models, model years, and attachment to
describe update cycle and activation)
Revised Technical Background (Added note of 3yr/5 free updates and
added Map Release Schedules/Names)
The customer states of one of the following concerns:
 The navigation map does not show the latest roads or points of interest.
 The map download provided by the myAudi website (www.audiusa.com/myAudi) cannot be performed.
 The customer does not know how to obtain the data or cannot perform the update after downloading the data.
 The MMI is slow to respond or freezes during the map update.
Page 1 of 10
© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
 For vehicles with MIB2, the MMI over-the-air (OTA) map update does not allow for a full map update and
shows greyed-out regions.
 The customer is concerned that the OTA map update will consume too much data from the Audi connect data
subscription.
Technical Background
The new MIB navigation system is the first system that allows the customer to update the vehicle’s navigation
system on their own. The map data is available on the myAudi website (www.audiusa.com/myAudi) for download
or available in the MMI via an OTA update. For the 2015-2016 Audi A3 with MIB1, there is no OTA option in the
MMI, thus the map data can only be updated using the SD card method.
For MIB1 & MIB2 vehicles, map updates are free for the first three years after the production date of the
vehicle. The vehicle is automatically activated from the factory to allow the customer to update the MMI
navigation with the next five releases within the next three years. This means the customer can attempt to update
the MMI with the same release as many times as they want. Release schedules for map updates are
approximately CW22 and CW45 of each year.
The customer can update the MMI as many times as they like during the current release period. For instance, if
the customer decides to perform the partial update via the Over-the-Air method in the MMI, then the customer can
decide later to perform the complete update using the same map data for the current release for free. This only
counts as a single update since the update data is from the same release. The five updates are related to the
release schedules and not the attempts the user makes to update the MMI.
Once the period of three years after the vehicle’s production date has passed, map updates will no longer work in
the MMI. The last available update for the customer’s car will always remain available for download via the
myAudi portal.
Customers will be able to purchase activations via Audi accessories to allow the MMI to be updated to the latest
map update. This activation will allow the current release and the forthcoming next release to be available to the
customer (see attachment “MIB Map Update Strategy.pdf”). Please talk to your parts department to find out which
activations are available for purchase by the customer. The dealer can purchase the map data on an SD card or
download it from the myAudi portal. The customer must NEVER be charged for the map data on the SD card. The
dealer should consider this as a shop tool and purchase it for the service department to use. The customer only
purchases the activation documentation to enable the map install.
The current release schedule for map updates:
Release Schedule
Navigation Map Release Name
CW22/15
NAR 2015/2016
CW45/15
NAR 2016
CW22/16
NAR 2016/2017
CW45/16
NAR 2017
Page 2 of 10
© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
CW22/17
NAR 2017/2018
CW45/17
NAR 2018
CW22/18
NAR 2018/2019
CW45/18
NAR 2019
CW22/19
NAR 2019/2020
CW45/19
NAR 2020
CW22/20
NAR 2020/2021
For MIB2+ & MIB3 infotainment systems:
 Over-the-air navigation map updates are also available in the MMI system. Audi has designed the OTA system
to track the data used separately from the data used in the customer’s existing Audi connect subscription.
 The update can be accessed in two different areas of the MMI:
 Menu >> Audi connect >> Online map update >> Start map update now >> Online update.
 Menu >> Settings >> Left Option >> System maintenance >> System update >> Online update.
 The customer will not be billed for the data used when performing the OTA map update, but the customer must
have an active Audi connect subscription to use the OTA map update feature in the MMI.
 The OTA update for MIB2+ and MIB3 systems are designed to automatically choose the regions to be updated
based on the customer’s normal areas of driving. To perform a complete NAR (North American Region)
update, the customer or dealer will always need to download the complete data file using a computer. For
certain updates, the complete NAR map update may also be available through the service SD card. This SD
card can be ordered with the part number listed in ETKA for the North American Region (NAR). No SVM
activation is required because the MMI is already pre-activated for a 5 year period for MIB2+ and a 10 year
period for MIB3 which is based on the vehicle’s production date. After this period (even if no updates were
performed), an SVM activation will be required to update the Navigation database (currently not available for
purchase). The customer will need to purchase the activation documentation once it is made available by Audi
of America.
For MIB2 infotainment systems:
 Over-the-air navigation map updates are also available in the MMI system. Audi has designed the OTA system
to track the data used separately from the data used in the customer’s existing Audi connect subscription.
 For the model year 2016 A6 and A7 Product Improvement vehicles with MIB2 Navigation, the update can be
accessed in the MMI by going to Menu >> Setup MMI >> System Update >> Online Update.
 For all other vehicles with MIB2 Navigation, the update can be accessed in two different areas of the MMI:
 Menu >> Audi connect >> Online map update >> Start map update now >> Online update.
 Menu >> Settings >> Left Option >> System maintenance >> System update >> Online update.
Page 3 of 10
© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
 The customer will not be billed for the data used when performing the OTA map update, but the customer must
have an active Audi connect subscription to use the OTA map update feature in the MMI.
 The OTA update for MIB2 is designed only to allow a limited number of regions to be updated in the
vehicle. To perform a complete NAR (North American Region) update, the customer or dealer will always need
to download the complete data using a computer. For certain updates, the complete NAR map update may
also be available through the service SD card. This SD card can be ordered with the part number listed in
ETKA for the North American Region (NAR). No SVM activation is required because the MMI is already preactivated for a 2½ year period, or five consecutive updates, from the production date of the vehicle. After this
period (even if no updates were performed), an SVM activation will be required to update the Navigation
database. The customer will need to purchase the activation documentation.
For all MIB infotainment systems, map updates via myAudi are available for download:
 The customer must register with the myAudi website (my.audiusa.com).
 The customer will need to add the vehicle VIN that supports MIB navigation to their myAudi profile on the
website in order to access the “Map update service” (Figure 1).
Page 4 of 10
© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Figure 1. Map update service on the myAudi website (my.audiusa.com).
 The vehicle must have MIB navigation for the option in the myAudi website to be activated. Vehicles with
MMI3G+, for instance, will not show this option in the myAudi portal.
 To download the full map update, the customer must have an SD card that indicates it has at least 16GB of
usable space when viewed within the PC file system. The full update is typically 14GB - 16GB in size. An SD
card larger than 16GB will most likely be required.
 The customer can also choose a partial map update (only a limited number of US states). When doing so, the
customer can use an SD card with less available space, as a typical partial update is 3GB - 4GB in size.
Tip: A blank 16GB SD card may actually contain slightly less than 16GB of usable space, so it is possible
that a larger SD card will be needed for a full map update.
 The SD card must be formatted to FAT/FAT32/exFAT. Mac-formatted SD cards will not work in the MMI MIB
main unit. SD card types are:
 4GB and less: SD (FAT/FAT32).
 4GB/8GB/16GB: SDHC (FAT/FAT32).
 16GB/32GB/64GB and higher: SDXC (exFAT only; will work with MIB but not with MMI3G+).
During the map update process, the
performance of the MMI system may be slow,
with lagging or freezing during screen
transitions or after a selection is made. These
performance limitations should only occur
during the map update, and no repairs should
be made to correct them. A file transfer icon
appears when the map update is running the
background (Figure 2).
Figure 2. The background map update is indicated by the file
transfer icon.
Production Solution
Not applicable.
Page 5 of 10
© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Service
1. The map download is performed with a Javabased download manager (Figure 3). Ask the
customer if the latest version of Java is
installed on his or her computer. If the latest
version of Java is not installed, it is possible
that the map update cannot be performed.
Figure 3. Download manager.
2. If the error message pictured at right (Figure 4)
appears, it is because the Java download
client cannot initiate a connection to the
download site, which is indicative of a local
issue with the customer’s PC or ISP.
If this error message appears, ask the
customer to do the following:
 Turn off all anti-virus software, which could
be blocking the java application. Or, add
the program to the exception list for the
anti-virus software.
Figure 4. Error message.
 Turn off any firewalls in the PC or in the
router hardware.
 Try connecting the PC directly to the cable
or DSL modem with the Ethernet cable, to
bypass the router.
 Have the customer contact his or her ISP
or local IT support.
Page 6 of 10
© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
3. After the map download client is successfully
downloaded to the customer’s computer, the
map download client will start the map
download process. The download client will
ask where the data should be stored. Advise
the customer to save the data to the root
directory of the SD card. If the data is saved
inside a folder on the SD card, the update may
not be seen by the main unit in the vehicle.
If the computer loses its internet connection,
the customer will be required to reenter his or
her myAudi password to restart the download
(Figure 5). The map download client
automatically saves all progress if the
computer loses its internet connection.
Figure 5. Login prompt for my.audiusa.com.
4. After the map data has successfully
downloaded to the SD card, the SD card
should be inserted into the MMI main unit.
Once the SD card is inserted into the MMI
main unit, the customer must initiate the
download (Figure 6) function in the MMI.
For A3/A6/A7:
MENU >> Setup MMI >> System Update.
For TT3/R8NF/Q7NF/B9 A4:
MENU >> Settings >> Left Option >> System
maintenance > >System update.
The update does not start automatically when
the SD card is inserted.
Figure 6. MMI option for customer map update.
Page 7 of 10
© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
5. If the data was downloaded to the SD card
correctly, the SD card will be highlighted in
white (Figure 7). If there is no SD card
highlighted, ask the customer to troubleshoot
the issue (check the formatting and verify that
all the data is in the root directory of the
media).
Figure 7. SD card that contains the map update data.
6. The new version of the map data will be
indicated on the MMI screen. Selecting “Start
update” begins the update (Figure 8).
The MMI will automatically perform the update
in the background, which is indicated by the
file transfer icon in the lower left-hand side of
the MMI screen (Figure 9).
Tell the customer that the vehicle can be shut
off during the update process, but the SD card
(or other update media) should never be
removed from the MMI main unit. If the vehicle
is turned off during the update process, the
MMI will continue to perform the update in the
background for approximately 30 minutes. The
update will automatically begin again on the
next ignition cycle. The complete process can
take about 60-90 minutes with an SD card. If
Figure 8. Selecting “Start update”.
the customer chooses to use a DVD or a USB
drive via AMI, then the update may take
considerably longer.
Page 8 of 10
© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Figure 9. The background update is indicated by the file
transfer icon.
7. After the update is complete, the icon on the
lower left-hand side of the MMI screen will
disappear. Additionally, a confirmation can be
seen in the MMI system update screen (Figure
10).
Figure 10. Successful update screen.
Page 9 of 10
© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
8. The update can be verified under the MMI
Version Information screen (Figure 11).
For A3/A6/A7:
MENU >> Setup MMI >> Version Information.
For TT3/R8NF/Q7NF/B9 A4:
MENU >> Settings >> Left Option >> System
maintenance >> Version Information.
The MMI system will allow the same map data
to be overwritten at any time, which means
Figure 11. The updated map regions will be indicated by the
that if the customer puts the same SD card
calendar year listing under the region. In this figure, only
with the same map data into the main unit
“USA, Region 6” was updated.
after a successfully completed map update,
the MMI will still indicate that a map update is
available. This does not directly indicate the
map update was incomplete; the customer
must review the “Version Information” data
and verify that the latest calendar year listing
is shown under each region (Figure 11).
Warranty
This TSB is informational only and not applicable to any Audi Warranty.
Additional Information
All parts and service references provided in this TSB (2037809) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the
Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2019 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest
information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in
any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites without the prior expressed written permission of the publisher.
Page 10 of 10
© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.