TT214

Volume 214 - December, 2014
2015 Lancer Evolution
determine if the solenoid retracts. It the solenoid
does not retract, it may be due to foreign
material, identified as a sugary drink (e.g. Cola)
residue built up in the solenoid plunger bore and
on the solenoid plunger. This prevents the
solenoid from retracting and the shifter cannot
be moved from park.
 Vehicle Technical Info.................. page 1
 Techline Information................... page 4
 MEDIC Information.................... page 4
Remove the solenoid for cleaning as follows:
 Training News...........................… page 5
 CVIR Success Dealer.................... page 6
Tab 1
Connector
 Bulletin Review............................. page 7
NOTE: The 
mark is used as a reminder,
indicating an article that has been repeated from
a previous issue of Tech Talk.
Plunger
Tab 2

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GROUP 17 − Emissions
 ROUGH IDLE, CHECK ENGINE LIGHT ON
- LOOSE PCV HOSE — 2014 Mirage. Tech Talk
209 advised that MMC was conducting an
investigation into loose PCV hoses on 2014
Mirage. This investigation has concluded and it
is no longer necessary to contact Techline if you
receive a report of rough idle and/or a check
engine light on and the DTCs in memory relate
to a lean mixture or misfire (e.g. P0171,
P0300-P0303). Diagnose and repair as you
normally would.
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GROUP 23 − Automatic Transmission
CVT WILL NOT SHIFT OUT OF P (PARK)
POSITION — 2013-2015 Outlander Sport/RVR.
If the customer cannot shift the vehicle out of the
park position, even intermittently, refer to Group
52A - Floor Console Assembly and perform the
following procedure before replacing the shifter.
Remove the RH console side panel. While
watching the movement of the shift lock
solenoid, have someone apply the brake pedal to
1
Remove the solenoid from the shifter
assembly by GENTLY releasing TAB 1.
 Carefully wedge a small screw driver into
the channel of TAB 2 to release the lower
locking tab.
 Remove the solenoid by pulling it straight
out.
 Unplug the electrical connector
 Remove the spring and plunger and clean
them with soap and water.
 Dampen a wet paper towel or lint free rag
with water and insert it into the bore of the
solenoid to clean it.
 Reattach the electrical connector and
re-install the solenoid to the shifter in
reverse order of removal.
 Confirm solenoid and shifter operation and
reinstall the console side panel.
Repairs as a result of this type of contamination
cannot be claimed under warranty.
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GROUP 51 − Exterior
WASHER PUMP LEAKING AT FITTINGS —
2013-15 Outlander Sport/RVR. If you find
leakage at the washer pump forward of the right
front tire, or the washer is inop, check if the
washer pump fluid inlet/outlet assembly has
become dislodged from the pump (refer to
service manual Group 51 - Exterior —>
Windshield Wiper and Washer for information).
Confirm if the o-rings on the pump outlets are in
place. If o-rings are missing, it is NOT necessary
to replace the entire washer pump.
replace the bolts. If the bolts are rusted or
damaged, the dealer will remove any
undercarriage rust, apply anti-corrosion wax
to the frame, and replace the under covers with
new covers that use ground bus bars.
A quick reference video can be viewed on the
MDL > Service > Systems > Techline > Techline
Videos > i-MiEV > Undercarriage Rust Service
Campaign for additional information about the
repair procedure.
Though not available from your facing PDC,
suitable replacements can be sourced locally
using o-rings made of EPDM (Ethylene
Propylene Diene Monomer) rubber, with in I.D.
of 4.8mm and a material cross section of 1.9mm
(NAPA p/n - 727-2602).
O-ring Dimensions
Some dealers may be force allocated stock
using a formula based on the proximity and
percentage of applicable registered VINs by
ZIP code. Parts shipments are processed via
the 'R' order type and started shipping along
with your scheduled stock order beginning
today, October 23, 2014. Dealers may place
additional orders via the MDL. Please refer to
Parts Bulletin 42-IM-01-14 for additional
information.
1.9mm/.074”
4.8mm
.19”
Not actual size
Install the new o-rings to the outlet fluid
connections and reinstall the outlet to the pump.
If the o-rings are simply dislodged, but not lost,
and they are not cut or damaged, the can be
reused. If it is necessary to replace the gasket
between the fluid tank and pump, it is available
separately (PNC 84233, p/n 8260A161).
Notification letters will be sent to owners of
affected vehicles, requesting they contact their
local Certified Mitsubishi i-MiEV dealership to
schedule an appointment to have this service
campaign performed.
When checking for applicability of this
campaign (C1411E), please check for and
complete any other open campaigns. Always
get the customer's approval before completing
a campaign on a customer owned vehicle.”
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GROUP 60 − Recalls
ATIN-14-SC-003-A: 2012 I-MIEV UNDERCARRIAGE RUST SERVICE CAMPAIGN —
2012 i-MiEV. ATIN-14-SC-003-A was emailed
to dealers and states:
IMPORTANT
To maximize customer satisfaction with the
quality of their vehicle, affected new or used
inventory vehicles should be remedied
before the vehicle is delivered. Dealers must
check their inventory vehicles' VINs on the
Warranty Super Screen to verify whether the
vehicle is involved in this service campaign.
“A service campaign will be released today for
removing and preventing undercarriage rust
formation on certain 2012 i-MiEV vehicles built
October 28, 2011 – July 2, 2012. This service
campaign will be conducted in the U.S. and
Canada.
The Service Campaign Bulletin
outlining the repair procedure will be available
today on MEDIC and MDL.
ATIN-14-SR-007-A: 2010-14 I-MIEV BRAKE
VACUUM PUMP SAFETY RECALL —
2010-2014 i-MiEV. ATIN-14-SR-007-A was
emailed to dealers and states:
The undercarriage on certain 2012 i-MiEV
vehicles, along with the bolts securing the
Main-drive Lithium Ion battery under covers
and non-essential ground connections, may be
susceptible to rust.
A safety recall campaign will be released today
for the brake vacuum pump on certain 2010 2014 i-MiEV vehicles built September 15, 2009
– March 25, 2014. Do not deliver any affected
2010 - 2014 i-MiEV vehicles built September
15, 2009 – March 25, 2014 until this recall has
been performed. This recall campaign will be
conducted in the U.S. and Canada. The Recall
Bulletin outlining the repair procedure will be
available today on MEDIC and MDL.
Dealers are requested to inspect the
non-essential ground connection bolts and
undercarriage. If the bolts are not rusted or
damaged, the dealer will remove any
undercarriage rust, apply anti-corrosion wax
to the frame, reinstall the under covers, and
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The brake vacuum pump on certain 2010 - 2014
i-MiEV vehicles may become inoperable due to
either of the following two reasons:
1) Improper programming of the EV-ECU,
which controls the brake vacuum pump, may
cause the ECU to falsely judge that the relay
contact point is stuck.
2) Due to the location of the brake vacuum
pump exhaust hole, mud containing road salt
could enter and adhere to it, causing the
exhaust hole to be blocked from corrosion.
Brake vacuum pump inoperability could result
in increased stopping distances.
Dealers are requested to reprogram the EVECU on all affected vehicles to the latest soft­
ware. If an affected vehicle is brought to your
service department, you must always FIRST
explain to the customer what the reprogram
will do and get customer permission to repro­
gram the EV-ECU. Certain affected 2010 - 2012
i-MiEVs also require brake vacuum pump re­
placement. Please refer to SR-14-007 on
MEDIC or MDL for more information.
ATIN-14-SR-011-A: OUTLANDER SPORT
FRONT PASSENGER SEAT BELT LAP END
ATTACHMENT
FASTENER
—
2013-15
Outlander Sport/RVR. A safety recall campaign
will be released today for the front passenger seat
belt lap end attachment fastener on certain 2013
- 2015 Outlander Sport vehicles built July 20,
2012 – July 23, 2014. Do not deliver any affected
2013 - 2015 Outlander Sport vehicles built July
20, 2012 – July 23, 2014 until this recall has been
performed.
This recall campaign will be
conducted in the U.S. and Canada. The Recall
Bulletin outlining the repair procedure will be
available today on MEDIC and MDL.
Due to a supplier error, the front passenger seat
belt lap end attachment fastener may not be
torqued to specification. If the tightening torque
of the fastener is too low, further loosening of the
fastener due to vibrations experienced while
driving cannot be excluded. If this occurs, the
fastener might not withstand the required loads
under all circumstances, potentially resulting in
insufficient front passenger occupant restraint
during a crash.
Notification letters will be sent to owners of af­
fected vehicles, requesting they contact their lo­
cal Certified Mitsubishi i-MiEV dealership to
schedule an appointment to have this recall
performed.
Notification letters will be sent to owners of
affected vehicles, requesting they contact their
local Authorized Mitsubishi dealership to
schedule an appointment to have this recall
performed.
Affected new vehicle inventory VINs can be re­
viewed on the Mitsubishi Dealer Link in the
Most Recent: Open Campaign List available
under the service section of “e-reports”. Deal­
ers must review the Warranty Superscreen to
confirm if any vehicles in their new or used ve­
hicle inventories are affected, and conduct this
campaign prior to delivering them. When
checking for applicability of this campaign
(C1412E or C1413E), please check for and com­
plete any other open campaigns. Always get
the customer's approval before completing a
campaign on a customer owned vehicle.
Affected new vehicle inventory VINs can be
reviewed on the Mitsubishi Dealer Link in the
Most Recent: Open Campaign List available
under the service section of “e-reports”. Dealers
must review the Warranty Superscreen to
confirm if any vehicles in their new or used
vehicle inventories are affected, and conduct this
campaign prior to delivering them. When
checking for applicability of this campaign
(C1416Z), please check for and complete any
other open campaigns.
Always get the
customer's approval before completing a
campaign on a customer owned vehicle.
IMPORTANT
Affected new or used inventory vehicles must
be repaired before the vehicle is delivered.
Dealers must check their inventory vehicles'
VINs on the Warranty Super Screen to verify
whether the vehicle is involved in this recall
campaign. It is a violation of Federal law for a
dealer to deliver a new motor vehicle or any
new or used item of motor vehicle equipment
(including a tire) covered by the notification
under a sale or lease until the defect or
noncompliance is remedied.
IMPORTANT
Affected new or used inventory vehicles must
be repaired before the vehicle is delivered.
Dealers must check their inventory vehicles'
VINs on the Warranty Super Screen to verify
whether the vehicle is involved in this recall
campaign. It is a violation of Federal law for a
dealer to deliver a new motor vehicle or any
new or used item of motor vehicle equipment
(including a tire) covered by the notification
under a sale or lease until the defect or
noncompliance is remedied.
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GROUP 66 − Accessories
video covers all aspects of installation and allows
techs to view the entire procedure for better
understanding. This will reduce confusion and
provide a consistent level of installation quality
to enhance customer satisfaction. To access the
video on the MDL, navigate to “service” —>
“systems” —> “Techline” —> “Techline Videos,”
and scroll to the Mirage park assist video.
ACCESSORY PARK ASSIST INSTRUCTION
VIDEO AVAILABLE ON MDL — 2014-15
Mirage. MMNA created an installation video to
supplement the written instructions for
accessory park assist system installation. The
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TECHLINE
(800) 446-6064
HOURS:
Monday — Friday
6:30 − 11:30 am & 12:30 − 3:30 pm
All times are Pacific Time
NOTE: Techline is closed every THURSDAY from
9:30 - 10:30 A.M (Pacific) for a staff meeting.
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MEDIC Hotline (800) 846-7575
Call the MEDIC Hotline for ALL MEDIC & Scan Tool hardware
or software issues. Call TECHLINE for vehicle technical issues.
As of 11/25/14: Total Hits - 6370 Reflash Database: N14081
MEDIC 3 Version - 3.2
MEDIC 3 Update - 301
MUT-III Version - 31.01
Raider Scan Tool Version - 6.0
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Technical Training Schedule
December 2014 - January, 2015
Always check the MDL for schedule updates. Mobile Training does not appear on these calendars.
Contact your District Parts & Service Manager for information about mobile training in your area.
East Zone - N.J. Tech Training Center
East Zone - Atlanta Tech Training Center
West Zone-Dallas Tech Training Center
California Technical Training Center
NEWS:
Diamond Pro Certification for 2015 : The finish line is in sight. How do you stand with your 2015
status? Have you completed the quarterly repair quizzes? Waiting until the last minute can cause you
to miss advancing to the next level if you run out of time.
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CVIR Success
Interstate Mitsubishi, Erie, PA
A dealer who increased his service business using the
Computerized Vehicle Inspection Report.
Interstate Mitsubishi's CVIR Team: (L-R): Tom Marcy (Service Advisor), Jake Griffith (Technician), Ben Maas
(Technician), Pete Rastatter (Technician), Jeff Waddley (Service Advisor)
When the Computerized Vehicle Inspection Report was first launched, Interstate Mitsubishi's service
manager Doug Smith simply added it to his box of customer service tools. He was already a devoted
user of the 27 point inspection, and it just seemed natural to move over to the CVIR and provide even
better service to his customers. Having a history with the 27 point inspection also made the transition
to CVIR easier for his staff, who accepted it immediately.
As in the case of many dealers, every R.O. triggers a CVIR which is presented to the customer. In
Doug's case, his advisors usually present the findings in person because many of Interstate's customers
wait while their vehicle is worked on. Even taking this into account, a large number of them will add
the repairs identified during the inspection for repair the same day. Every customer is also emailed a
copy so they have an electronic record that they can print at home.
When the vehicle arrives, Interstate's service advisors start the process. They complete a walk around
with the customer and pull up the last CVIR to confirm what was reported. This allows the advisor
and customer to intelligently discuss what's needed before dispatching the vehicle to the technical staff.
It only takes a technician about 20 minutes to complete each inspection. The ability to import data such
as battery condition and DTCs makes completing the report a simple task. After the tech is finished,
the service advisor accesses the web version and reviews it with customers who are waiting, or contacts
those that have left their vehicle via email and/or telephone to discuss the results. Interstate's
customers usually have any important repairs added to the R.O. for completion the same day.
According to Doug, many of his customers comment on the professional appearance of the report, and
professionalism leads to customer trust. When the customer first arrives, they always seem to ask if
they will receive an inspection report. Doug says, “They seem to realize this valuable tool exists for
their benefit, and it helps them make maintenance and repair decisions.” Interstate's customers are
always happy when the top of the report shows there are no open recalls for their vehicle.
Interstate Mitsubishi believes that CVIR gives them a distinct advantage over generic inspection
reports. First, it's factory developed and supported. Each CVIR is specific to the customer's VIN, and
this helps the customer and dealer. Second, CVIR is easy to understand with the color coding clearly
showing the customer, and the service staff, what's urgent, and what can be done later. Lastly, word
gets around, and that's good for business. Interstate's customers let their friends and relatives know
about the how much information the CVIR provides and how it helps them keep their vehicle properly
maintained. Doug has seen a gradual, but noticeable increase in business over the last two years, and
CVIR has helped measurably, with the biggest increases being in battery and tire sales.
Interstate Mitsubishi is another in a long list of CVIR devotees. It's helped them gain their customer's
trust in the service department and, through its reputation, provided additional revenue and a even
some new vehicle sales. Our thanks go to Doug Smith for sharing his experience in using the CVIR.
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The following information was recently released:
Number
SR-14-011
Title
Vehicles
Subject
Outlander Sport/RVR Front
Passenger Seat Belt Lap End
Attachment - Safety Recall
Campaign
2013-15 Outlander
Sport/RVR
Instructs dealers to retorque a
fastener attaching the seat belt to
the passenger's seat frame
TSB-14-11-003
Liquid Gasket Application
Procedure-SMR
1992-1999 models equipped
with 4G63 turbocharged
engines
Revises/adds instructions for
proper application of liquid gas­
ket when installing valve cover.
TSB-14-13-004
Updated MFI Trouble
Symptom Chart - SMR
2008-13 Outlander
Sport/RVR
Adds “Generator output voltage
is low” to the Symptom Chart.
TSB-14-54-012
2014 “HERE” Mapcare
Update for MMCS
Navigation
2014 Lancer models,
Outlander, Outlander Sport
Provides Mapcare update
information to dealers to help
them assist customers.
 Copyright 2014 Mitsubishi Motors North America, Inc.
The information contained in this bulletin is subject to change. For the latest version of this document, go to the Mitsubishi Dealer Link,
MEDIC, or the Mitsubishi Service Information website (www.mitsubishitechinfo.com).
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