S-SB-0004-19

S-SB-0004-19
December 4, 2019
White Paint Peeling From Metal Body Panels
Service
Category
Vehicle Exterior
Section
Exterior Panels/Trim
Market USA
Applicability
YEAR(S)
MODEL(S)
2012 - 2015
iQ
2008 - 2015
xB
ADDITIONAL INFORMATION
Introduction
Some 2012 – 2015 model year iQ painted with 070 Blizzard Pearl and 2008 – 2015 model year
xB vehicles painted with 040 Super White may exhibit peeling paint on one or more metal body
panels. The paint may peel between the primer and E-coat layer, exposing the gray or brownishgreen E-coat. The affected panel(s) will require prepping and repainting to address this condition.
The paint repair may need to be sublet to a body shop.
© 2019 Toyota Motor Sales, USA
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S-SB-0004-19
December 4, 2019
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White Paint Peeling From Metal Body Panels
Warranty Information
CLAIM
TYPE
OP CODE
DESCRIPTION
TIME
OFP
T1
T2
Paint
P + (Applicable T-3 Code)
Condition Confirmed – Sublet
to Body Shop
0.0
N/A
69
82
NOTE
 Use sublet type “PT” for body shop repairs. Invoice required to be attached to the warranty claim.
 If a damp cloth confirmation is used:
(1) Claim the cost under sublet type “ZZ” using the following formula: 0.3 hours x Dealer Hourly
Warranty Labor Rate x the number of panels where the condition was confirmed using the
damp cloth confirmation.
(2) Photos must be attached to the claim showing that the condition exists after the damp
cloth confirmation.
 Select all applicable T-3 position codes and submit 1 claim for all positions on the vehicle.
 If Genuine Toyota parts are needed, claim under replacements parts.
 See Warranty Policy 4.12 for additional information on paint claim submission.
APPLICABLE WARRANTY
 This repair is covered under the Toyota Basic Warranty. This warranty is in effect for
36 months or 36,000 miles, whichever occurs first, from the vehicle’s in-service date.
 Warranty application is limited to occurrence of the specified condition described in
this bulletin.
© 2019 Toyota Motor Sales, USA
S-SB-0004-19
December 4, 2019
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White Paint Peeling From Metal Body Panels
Vehicle Inspection
Customer concern on original 040 or
070 paint. Confirm color code on VIN
sticker on driver door/B-pillar.
Yes
Is the
paint peeling?
See pg. 3.
Is there evidence
of a paint
condition on ANY
metal
body panels?
Yes
No
Is the E-coat layer or
metal substrate visible?
(Gray or brownish
green in color).
See pg. 3.
Is the paint
blistering or
cracking?
See pg. 4.
No
No
No
Yes
No
Yes
Yes
Is only the clear
coat peeling?
See pg. 4.
Is there evidence of outside
influences on the suspect
panel that may have led to
the condition?
(Ex. Previously damaged or
deformed panels, aftermarket
paint, bird droppings,
chemicals, etc.). See pg. 4.
Yes
No
Is the peeling
portion diameter
greater than
10 mm?
Yes
No
Using the Packing
Tape Confirmation,
does the area directly
beside the exposed
area begin to peel?
See pg. 5.
Yes
Send the vehicle to the body shop to have the affected metal body
panel(s) painted.
Note: Customers are responsible for ensuring panels are in a
paintable condition.
© 2019 Toyota Motor Sales, USA
No
Using the Damp
Cloth Confirmation,
does the area
directly beside the
exposed area begin
to peel? See pg. 6.
No
Yes
Paint condition is NOT applicable for
this bulletin.
S-SB-0004-19
December 4, 2019
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White Paint Peeling From Metal Body Panels
Repair Procedure
Supporting Visual Aids
Figure 1. Exposed Substrate
1
5
2
3
6
4
1
Clearcoat
4
E-coat
2
Basecoat
5
Primer Separates From E-coat
3
Primer
6
Visible Gray or Brownish-green E-coat
NOTE
Light surface rust may be present due to this condition but can be removed during the vehicle prep.
Figure 2. Examples of Affected Metal Body Panels Covered by This Service Bulletin
© 2019 Toyota Motor Sales, USA
S-SB-0004-19
December 4, 2019
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White Paint Peeling From Metal Body Panels
Repair Procedure (continued)
Supporting Visual Aids (continued)
Figure 3. Examples of Paint Conditions That Are NOT Applicable to This Service Bulletin
2
c
1
c
3
c
4
c
6
c
5
c
1
Crack in Paint
4
Damage From Bird Droppings or Chemicals
2
Clear Coat Peeling or Delamination
5
Damage From Poor Repair
3
Rock Chips
6
Paint Stains
© 2019 Toyota Motor Sales, USA
S-SB-0004-19
December 4, 2019
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White Paint Peeling From Metal Body Panels
Repair Procedure
Packing Tape Confirmation
1. Confirm the location of the
exposed E-coat and peeling area.
Figure 4.
NOTE
 Exposed layer is gray or brownish green
in color.
 The peeling area shown is larger than
the actual requirement. The procedure
is ONLY required if the area is smaller
than 10 mm.
1
c
1
2. Remove already loose paint chips from
around the peeling area using
packing tape.
Exposed E-coat and Peeling Area
Figure 5.
2
1
c
1
Exposed E-coat and Peeling Area
2
Packing Tape
3. Wash and rinse the area of ANY dirt, sand, or debris.
4. Move the vehicle inside or under shade. Avoid working under direct sunlight and high
temperatures (above 90°F).
5. Adhere another NEW piece of packing tape over the exposed E-coat to cover a minimum of
2 in. across the painted surface of the panel. Ensure you have continuous adhesion between
the tape and panel.
6. Beginning with the end of the exposed E-coat side, quickly pull the packing tape at a
45-degree angle until the tape is completely removed.
7. Did the packing tape remove ANY additional paint?

YES — Send the vehicle to the body shop to have the affected metal body
panel(s) painted.

NO — Continue to the Damp Cloth Confirmation section.
© 2019 Toyota Motor Sales, USA
S-SB-0004-19
December 4, 2019
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White Paint Peeling From Metal Body Panels
Repair Procedure (continued)
Damp Cloth Confirmation
1. Cover the entire width of the panel,
including the exposed E-coat area, with a
clean cloth or towel.
Figure 6.
1
c
NOTE
If the exposed area is on a vertical panel,
use the packing tape to hold the cloth or
towel in place.
2
c
1
Clean Cloth or Towel
2
Paint Peeling
2. Soak the cloth with clean water but DO NOT wring out.
3. Leave the soaked cloth in place for 3 hours.
NOTE
Water can be added to ensure the cloth stays soaked during this time.
4. After 3 hours, remove the cloth or towel.
5. Use a dry, clean cloth to dry the area near the exposed area.
6. Adhere a NEW piece of packing tape over
the exposed E-coat to cover a minimum of
2 in. across the painted surface of the
panel. Ensure you have continuous
adhesion between the tape and panel.
Figure 7.
1
c
2
c
1
Packing Tape
2
Paint Peeling
© 2019 Toyota Motor Sales, USA
S-SB-0004-19
December 4, 2019
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White Paint Peeling From Metal Body Panels
Repair Procedure (continued)
Damp Cloth Confirmation (continued)
7. Beginning with the end of the exposed E-coat side, quickly pull the packing tape at a
45-degree angle until the tape is completely removed.
8. Did the packing tape remove ANY additional paint?
YES — Attach photographic evidence of each affected panel(s) to the warranty claim.
Send the vehicle to the body shop to have the affected metal body
panel(s) painted.

NO — This bulletin does NOT apply. Continue diagnosis using the applicable
Repair Manual.
© 2019 Toyota Motor Sales, USA