20NA016

Bulletin No.:
Service Bulletin
Date:
20-NA-016
January, 2020
WARRANTY ADMINISTRATION
Subject:
Brand:
Warranty Administration – Repurchase Vehicle Dealer Processing Fee Labor Operation
and Submission Guidelines (U.S. ONLY)
Model:
All Manufacturer
Repurchased GM Vehicles
(U.S. ONLY)
Model Year:
Breakpoint:
from
to
from
to
2010
2020
-
-
Involved Region or Country
Engine:
Transmission:
-
-
United States
The effective date of the requirements of this bulletin is
January 22, 2020.
When a customer vehicle concern results in a
manufacturer repurchase from the customer, GM
depends on the dealership to host and administer the
repurchase closing and intake of the returning vehicle.
The expectation for the hosting dealer is to meet with
the customer, to process the returned vehicle (inspect,
repair and prepare for GM to reacquire) and complete
all required documentation that is included in the
Repurchase Closing Packet. If the customer is
completing a Trade Repurchase, the hosting dealer will
also work with the customer to choose a replacement
vehicle.
General Motors provides compensation of $100 for a
Straight Repurchase closing and $200 for a Trade
Repurchase closing. To date this compensation has
been processed as a paper check to the hosting
dealership. As of January 22, 2020, dealers must
submit a claim in Global Warranty Management to be
reimbursed this allowance.
Transaction Submission Requirements:
Labor
Operation
Description
Transaction
CC
Parts
Labor
Net Item /
Admin
Allowance
0600026
RVDC Trade
Dealer
Processing Fee
ZREG
0090
N/A
N/A
$200
0600036
RVDC Straight
Dealer
Processing Fee
ZREG
0090
N/A
N/A
$100
Copyright 2020 General Motors LLC. All Rights Reserved.
Page 2
January, 2020
Bulletin No.: 20-NA-016
The hosting dealership can submit labor op 0600026
for a Trade Repurchase processing fee of $200, or
0600036 for a Straight Repurchase processing fee of
$100, once the criteria below is met:
• Dealership hosted repurchase closing and all
required documentation is returned to the RVDC
complete and correct.
• The job card involving final repairs has been
completed and received by RVDC (if applicable).
In the “Correction” section of the transaction, enter one
of the following statements:
• Final job card attached (scan and attach to the
submitted transaction)
• Vehicle is to be scrapped/donated no final job card
required
• Vehicle removed to GM facility
Questions or Issues:
Warranty submissions: Warranty Support Center
(WSC) at (866) 446-2900
Repurchase Process: Reacquired Vehicle Disposition
Center (RVDC) at (888) 567-3234
Version
1
Modified
Released January 21, 2020.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.
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