Campaign 958 Dea
Service Bulletin Details
Public Details for: Campaign 958 Dea
Hyundai is conducting a service campaign to inspect the existing charcoal canister for loose charcoal, and if confirmed a new auxiliary canister kit will be installed. The affected vehicles include: all 2010-2015 tucson (lm) 2.4l engine
- 2015 - 2014 - 2013 - 2012 - 2011 - 2010 -
Models from 2015
2015 HYUNDAI TUCSON |
Models from 2014
2014 HYUNDAI TUCSON |
Models from 2013
2013 HYUNDAI TUCSON |
Models from 2012
2012 HYUNDAI TUCSON |
Models from 2011
2011 HYUNDAI TUCSON |
Models from 2010
2010 HYUNDAI TUCSON |
Service Campaign 958 Dealer Best Practice Date: March 5, 2020 Attn: Dealer Principal/General Manager/Service Manager/Parts Manager Subject: Service Campaign 958: CANISTER INSPECTION AND AUXILIARY CANISTER KIT INSTALLATION (TSB #20-01-012H) – v1 Updates To This Document • Initial communication to dealers - Service Campaign 958: CANISTER INSPECTION AND AUXILIARY CANISTER KIT INSTALLATION (TSB #20-01-012H) Date 03/05/20 *** Retail Vehicles Only *** Dealers must perform this Service Campaign whenever an affected vehicle is in the shop for any maintenance or repair. Affected Vehicles Hyundai is conducting a Service Campaign to inspect the existing charcoal canister for loose charcoal, and if confirmed a new auxiliary canister kit will be installed. The affected vehicles include: • All 2010-2015 Tucson (LM) 2.4L Engine with ULEV emissions. Hyundai is initiating this action to ensure the quality of its vehicles and the continued satisfaction of Hyundai customers. Description This service campaign provides information on the procedure to inspect the existing charcoal canister for loose charcoal, and if confirmed a new auxiliary canister kit will be installed to improve evaporative system performance. The existing canister will not be replaced. Service Action Reservation – Always check the Vehicle Information Screen in WebDCS for open campaigns and recalls, and advise the customer on time requirements. Readiness – Review this announcement and the accompanying FAQs with all Service and Parts staff including Reservationist/BDC. Also, complete all applicable training, check your reservation capacity settings (you can set separate capacities for every recall/campaign), confirm email addresses for campaign appointments, and that you have all necessary tools, campaign parts and shop equipment as needed. Reception – Always check the Vehicle Information Screen in WebDCS for open campaigns and recalls, and print a copy for technicians. Provide SRC or an alternative vehicle, as needed. If a customer has declined the campaign, note this on the repair order and request the customer’s signature next to the statement. • Confirm the vehicle’s emission underhood label includes “ULEV”, before proceeding with inspection process. Repair – Always plug in the GDS before starting the repair. Make sure to complete an MPI on all vehicles and Quality Control your work • If inspection procedure results Pass: Service Procedure is done with inspection only performed • If inspection procedure results No Pass: Proceed with repair procedure and make sure to apply the campaign sticker and complete the campaign card per instructions outlined in TSB 20-01-012H • Fill in the information on the 00305-SCxxx Campaign Sticker and apply on the hood in the area below the Emission Label 958 00305 SC958 Return – Review all completed campaign and repairs to answer any customer questions. Also, schedule the customer’s next service. Reconnect – Follow up for customer satisfaction. Parts Review the parts information on page. 1 of TSB #20-01-012H. Customer Notification Hyundai will notify owners of the vehicles described above in April 2020 and strongly encourage them to return their vehicles to their Hyundai dealers for the service procedure as soon as possible. Thank you for your prompt attention to this important matter and continued commitment to Hyundai customers. Hyundai Motor America Key Contact Information Dealer Support Contact Information Description Parts [email protected] Parts ordering hotline m Techline 1‐800‐325‐6604 Warranty HELPREP Line 1‐877‐446‐2922 Vehicle Technical Support for Hyundai Dealer Technicians Warranty Claim questions for Hyundai Dealers Warranty Prior Approval (PA) Center 1‐844-371-3808 Warranty Prior Approval (PA) Center for Hyundai Dealers Xtime Technical Support [email protected] Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes 1‐866‐984‐6355 AutoLoop Technical Support [email protected] 1-877-850-2010 CDK Technical Support https://serviceconnect.support.cdk.com/ Customer Support Contact Information Hyundai Customer Care Center (Recall /Campaign Questions) 1‐855‐671‐3059 Hyundai Recall / Campaign Website Hyundai Customer Care Center (General Questions) www.hyundaiusa.com/recall Hyundai Roadside Assistance 1-800-243-7766 1‐800‐633‐5151 Description Customer questions or concerns related to recall or service campaigns Updated information related to the specific recall or service campaign Customers general questions, non‐campaign related Hyundai Roadside Assistance Key Reference Information Name Campaign Central Car Care Scheduling (Xtime) - Tutorials Car Care Scheduling (Xtime) - Recall Appointment Notification Source Consolidated repository of recall and service campaign dealer best practices. Located on the service tab homepage in www.HyundaiDealer.com www.HyundaiDealer.com > Service > Dealer Resources > Documents Library > Car Care Scheduling 1. Log into Xtime 2. Under the menu at the top left, select ‘CONFIGURE’ 3. Under the dealership tab, click “EMAIL COMMUNICATION” 4. Slide the toggle to “ADVANCED” 5. Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD” Parts – Campaign Parts Management (CPM) Procedure Service Rental Car (SRC) Program As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts Management www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software Technical Service Bulletin (TSB) Uncompleted Campaign VIN Listing www.HyundaiDealer.com > Service tab > Hyundai Tech Info A listing of vehicles is located on WEBDCS> SERVICE tab> select Recall Campaign Website NHTSA Website – Dealer Stock (New, SRC, CPO, etc.) and Retailed. www.hyundaiusa.com/recall www.safercar.gov UNCOMPLETED CAMPAIGN VIN LISTING