A6920492058455_2

69 Front seat belt is twisted
69 20 49 2058455/2 April 1, 2020. Supersedes Technical Service Bulletin Group 69 number 20-47 dated
February 6, 2020 for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
A6, A7, A8,
Q8, and
Audi e-tron
quattro
2019 - 2020
All
Not Applicable
Condition
REVISION HISTORY
Revision
Date
Purpose
2
-
Revised Service (Added Q8 procedure for seat belt not available)
Revised Warranty (Added second warranty table)
1
02/06/2020
Initial publication
Customer states:
 One or both front seat belts are twisted.
Workshop findings:
 The seat belt webbing was pulled through the deflector of the seat belt height adjuster while twisted. The
twisting of the seat belt webbing is predominantly caused by the "seat belt park function" featured in the
reversible seat belt tensioners.
Technical Background
When exiting the vehicle, the seat belt can slightly twist when unbuckled. This twist can move up to the deflector
of the seat belt height adjuster when the seat belt retracts. If the “seat belt park function” then occurs, this twist
can be pulled past the seat belt deflector resulting in a completely twisted seat belt.
Production Solution
The implementation of modified seat belt deflector guides for A6, A7, A8, and Audi e-tron quattro during
production is in the planning stages.
The modified seat belts were implemented in Q8 production starting in December of 2019.
Page 1 of 14
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Service
A6, A7, A8, and Audi e-tron quattro
1.
Remove the upper B-Pillar trim on the affected side according to the repair manual.
2.
Remove the bolt of the seat belt
deflector (Figure 1, Pos. 3).
Tip: It is not necessary to
remove the seat belt to perform this
repair.
Figure 1. Seat belt deflector at height adjuster with B-Pillar trim
removed.
Page 2 of 14
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
3.
Use your thumb to remove the old
belt guide (plastic part) from the
steel deflector. Start by detaching
the guide from the bolt hole, then
press out the lower section covering
the metal tab (Figures 2 and 3).
Note:
Do not use sharp objects to remove
the old belt guide to avoid damaging
the seat belt webbing.
Figure 2. Backside of seat belt deflector. Deflector trim tabs engaged
in old belt guide.
Page 3 of 14
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Figure 3. Removing old seat belt guide starting at the bolt hole.
Page 4 of 14
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
4.
With the old belt guide removed,
turn the seat belt webbing to remove
the twist (Figure 4).
Figure 4. Old seat belt guide removed. Seat belt twist corrected.
5.
Install the modified belt guide 4K8 857 799 on the front driver side and 4K8 857 800 on the front passenger
side (Figure 2, Pos. 4).
Page 5 of 14
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
6.
Start installing the modified seat belt
guide at the deflector metal tab
(Figure 5).
Figure 5. Installing modified seat belt guide starting with the metal
tab on the bottom.
Page 6 of 14
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
7.
Push the new guide into the bolt
hole until you can hear the plastic
retainers snap into place (Figure 6).
Figure 6. Seat belt deflector with new guide installed.
Page 7 of 14
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
8.
Inspect the front of the deflector for
proper installation of the guide
locking tabs at the bolt hole (Figure
7, Pos. 6)
Figure 7. Belt guide locking tabs correctly secured at bolt hole.
Page 8 of 14
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
9.
Inspect the back of the deflector for
proper installation of the deflector
trim locking tabs to seat belt guide
(Figure 8, Pos. 7)
Figure 8. Seat belt deflector trim locking tabs properly secured to
seat belt guide.
10. Reinstall the seat belt deflector at the height adjuster according to the repair manual.
11. Completely pull out the seat belt to ensure that the belt retracts as designed.
12. Reinstall the B-Pillar trim according to the repair manual.
Tip: Only perform this repair on the affected side.
Q8
Note:
At the time of publication, certain Q8 seat belts were not available. Please check availability with your
Parts Department prior to performing any repairs to determine proper course of action.
Tip: Only perform this repair on the affected side. Only order modified seat belts for twist concerns.
For all other concerns, the non-modified seat belts can be used.
Page 9 of 14
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Q8 Seat Belt(s) available
1. Order the modified seat belt(s) according to the parts table (refer to ETKA for color code).
2. Replace the affected front seat belt(s) according to the repair manual.
Q8 Seat Belt(s) NOT available
1. The twist that is within the seat belt
assembly can be removed without any
disassembly of the B pillar trim on
either side of the vehicle. The pictures
below show the twist and how it could
look (Figure 9 and 10).
Figure 9. Example of a twisted seat belt.
Page 10 of 14
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Figure 10. Example of a twisted seat belt.
2. To remove the twist from the seat belt
assembly, all you need to do is feed a
twist in the opposite direction that the
seat belt is currently twisted. Please
review the audio/video example below:
https://audiexternal.kzoplatform.com:44
3/#/player/medium/1384922160346175
460?autoplay=on (Figure 11).
Figure 11. The QR code for supporting video.
Page 11 of 14
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Warranty
Scenario 1: If the part is available, use the table below:
Claim Type:
 110 up to 48 Months/50,000 Miles.
 G10 for CPO Covered Vehicles – Verify Owner.
 If the vehicle is outside any warranty, this Technical Service Bulletin is informational
only.
Service Number:
6913
Damage Code:
0010
Labor Operations:
Modify 1 front belt
6911 4999
40 TU (A6 and A7)
50 TU (A8 and Audi e-tron
quattro)
Modify 2 front belts
6911 5099
70 TU (A6 and A7)
90 TU (A8)
80 TU (Audi e-tron
quattro)
Diagnostic Time:
Claim Comment:
Remove and install 1 belt
6911 1900
See SRT (Q8 Only)
Remove and install 2 belts
6911 2000
See SRT (Q8 Only)
GFF
0150 0000 (Q8 Only)
Time stated on the
diagnostic protocol (Max 50
TU)
Road test prior to the
service procedure
No allowance
0 TU
Road test after the service
procedure
No allowance
0 TU
As per TSB #2058455/2
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Scenario 2: Without the part available:
Claim Type:
 110 up to 48 Months/50,000 Miles.
 G10 for CPO Covered Vehicles – Verify Owner.
Page 12 of 14
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
 If the vehicle is outside any warranty, this Technical Service Bulletin is informational
only.
Service Number:
6911
Damage Code:
0018
Labor Operations:
Remove twist from front seatbelt
assembly
6911 9999
25 TU
Diagnostic Time:
GFF
No allowance
0 TU
Road test prior to the service procedure
No allowance
0 TU
Road test after the service procedure
No allowance
0 TU
As per TSB #2058455/2
Claim Comment:
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Required Parts and Tools
The part numbers mentioned in this TSB are different than the ones listed in ETKA. Only use parts listed in this
TSB, this includes superseding part numbers!
Part Number
Part Description
Quantity
See ETKA
Fasteners, Bolts, Nuts, and Screws as needed per
the Repair Manual
See ETKA/ELSA
4K8857799
Relay fitting, left front (A6, A7, A8, and Audi e-tron
quattro)
01 as needed
4K8857800
Relay fitting, right front (A6, A7, A8, and Audi e-tron
quattro)
01 as needed
Old
New
Q8 three-point automatic seat belt
4M8857705*
4M8857705C*
Three-point automatic seat belt with belt tensioner
01 as needed
4M8857706*
4M8857706C*
Three-point automatic seat belt with belt tensioner
01 as needed
4M8857705A*
4M8857705D*
Three-point automatic seat belt with belt tensioner
01 as needed
4M8857706A*
4M8857706D*
Three-point automatic seat belt with belt tensioner
01 as needed
Page 13 of 14
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
4M8857705B*
4M8857705E*
Three-point automatic seat belt with belt tensioner
01 as needed
4M8857706B*
4M8857706E*
Three-point automatic seat belt with belt tensioner
01 as needed
4ML857705*
4ML857705A*
Three-point automatic seat belt with belt tensioner
01 as needed
4ML857706*
4ML857706A*
Three-point automatic seat belt with belt tensioner
01 as needed
Additional Information
All parts and service references provided in this TSB (2058455) are subject to change and/or removal.
©2020 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites without the prior expressed written permission of the
publisher.
Page 14 of 14
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.